Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,892 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 12th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience from start to finish was excellent in every respect. Customer Service is exceptional. Purchase smooth. Delivery incredibly quick and through an outstanding delivery company who were wonderful. The trampoline is exceptionally well made and the quality is fantastic. The instructions were straight forward and the whole family love the trampoline. I highly recommend Jumpking.eu without hesitation or reservation. A brilliant purchase of outstanding quality at an excellent price. Thank you Jumpking.eu”

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Posted 6 months ago

“Assembly instructions could be improved, but the quality of the trampoline is excellent”

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Posted 7 months ago

“Easy purchase with dates communicated. TNT were a day late though. Check where the parcel is for realistic arrival to save waiting in for it.”

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Posted 7 months ago

“Buying it was easy, had a phone call to arrange delivery date and all arrived on time. The trampolines instructions were so hard to understand it took 4 of us 6-8 hours to build. Once built it is an amazing Trampoline , great quality and the kids love it. Would definitely buy from Jump king again!”

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Posted 7 months ago

“I had been looking for a more sturdy trampoline for my autistic daughter. Every one I have bought in the past seemed so flimsy. As my daughter is a teenager I needed something more sturdy. This is by far the best trampoline I have bought! Doesn’t move at all when she is jumping. We are so pleased with our purchase.”

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Posted 7 months ago

“We ordered a replacement net and poles on the 4th May. Cannot speak to anyone in customer services just goes to voicemail and ask to email. Email response is very slow takes 3 days to get a reply. We have received the poles and still no net!. 2 weeks on and still not received. Not happy with service”

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Posted 7 months ago

“Disappointed. It would have been nice if Jumpking had responded to the contact email that I sent to them via their website - although there are lots of comments online to say that they are not good at responding - and then they send me a request for a review ! Having purchased a cheaper trampoline surround that was not fit for purpose, and which started to fall apart within the first hour of use, I opted to go for a direct replacement of our previous Jumpking surround, which has lasted a good many years. Unfortunately, what I assumed would be a direct replacement is in fact a vastly inferior product. There were previously 16 webbing straps on the outer edge, whereas now there are only 8. There were 16 pairs of long elastic cords on the inner edge, whereas now there are only 8 short pairs. The under lining of the surround was a nice quality, stitched material, whereas now it is a cheap plasticky material, with gaps where it overlaps. The 8 foam pads were single pieces, whereas now they are what appear to be offcuts, which overlap rather than sitting nice and flat. I suppose if there is still no response to this, the next step will be to see if there is any kind of response from social media.”

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Posted 7 months ago

“Needed a replacement net for an old 4 post 10ft trampoline. Jumpking have a great range of replacement parts for all variations of trampoline. Great price. Easy to order, delivered quickly. Will definitely use again, highly recommend.”

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Posted 7 months ago

“Very tricky picking the right one, a job simplified by Jumpking’s accurate detailed description. Fitted perfectly. Thanks.”

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Posted 7 months ago

“Ordered a new pad for the trampoline. After a few days it hadn’t arrived ( not jumpkings fault at all it got stuck at the delivery drop). Phoned customer service and they couldn’t have been more helpful. Sent out a replacement immediately and it arrived within 48 hours. Item exactly as advertised and easy to install. Would use them again for any replacement parts of my trampoline”

Helpful Report

Posted 7 months ago

“Great product , reasonably priced for quality of product. Looks great ,not had chance to use yet . If I had any complaint , it would be the instructions, we are in 21ST century . If possible video /you tube instructions, step by step guide would be really appreciated. I couldn’t find any (scan bar code )?? I am useless with flat back ,I feel step by step video would be helpful. Like I have stated excellent material,great product . 👍👍👍👍👍”

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Posted 7 months ago

“I can’t really comment as I’m still waiting for the trampoline to be delivered”

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Posted 7 months ago

“Great quality trampoline at a good price, daughter loves it”

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Posted 7 months ago

“Trampoline seems good quality. Instructions not clear with illustrations inaccurate for first 3 pages. Needs to be clearer as to which way the connecting parts face.”

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Posted 7 months ago

“Delivery earlier than expected. Really happy with our new mat, easy to install, much cheaper than a new trampoline. Really happy with our purchase.”

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Posted 7 months ago

“No problem at all with the equipment itself. But the delivery service (TNT) was very poor. Waited all day for the delivery which did not arrive. It finally came the following day, with them trying to say we tried to change the delivery address,we had no reason to change it.”

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Posted 7 months ago

“Great item quick postage”

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Posted 7 months ago

“Fast delivery. Good packing.”

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Posted 7 months ago

“Very happy with the oval trampoline we bought. Was delivered quickly, fairly easy to put together and great quality. Kids love it!”

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Posted 7 months ago

“Ordered a safety enclosure for 12 foot Jumpking trampoline. We have had the trampoline for 20 years and delighted that we can still get spares for it. It is a very strong trampoline. We have managed to replace worn out netting, and pad. We haven't needed to replace the bed yet, it is still in good condition as we store it away during the winter. Jumpking service and delivery is very good. The only reason I have given 4 stars instead of 5 is because I emailed to make an enquiry but didn't receive a reply.”

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Posted 7 months ago

Jumpking.eu is rated 4.3 based on 1,892 reviews