Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS never delivered the trampoline!! Promised it on the Tuesday. Nothing!! Wednesday, still nothing after I stayed in all day, so we phoned UPS. A lady rang back and said the driver had finished for the day, so someone would ring Thursday morning. No call on Thursday, so we rang in the afternoon and they said the trampoline had been delivered, but no trampoline, no card through the letter box, our neighbours knew nothing about it. Our son's Birthday was on Sunday, so gave up after so many empty promises and ordered a trampoline from another company. A shambles and dreadful customer service.”

Helpful Report

Posted 8 years ago

“Really pleased with our purchase arrived within 3 days as instructed, it is now up and waiting for some Grandchildren to come and test it out!!”

Helpful Report

Posted 8 years ago

“We bought a 6x9 rectangular trampoline and our daughter is delighted. The trampoline is as described, excellent quality and good price. Excellent service, fast delivea, got a call from staff to arrange best time for delivery. No hassle or fuss, good communications and would recommend.”

Helpful Report

Posted 8 years ago

“It looks a good trampoline for the price we paid ,but we have already had to replace about eight springs as they have broken ,only my son goes on the trampoline ,and he is within the recommended weight”

Helpful Report

Posted 8 years ago

“Original order processed smoothly - item lost by courier - query sent to Jumpking - reply from Harriet Partridge (Customer Services) - item delivered as promised two days later. Item exactly as ordered - very pleased with the service received - will definitely recommend to others.”

Helpful Report

Posted 8 years ago

“Although postage was expensive it did arrive pretty quick. It fits perfectly and is much better quality than the original one”

Helpful Report

Posted 8 years ago

“Happy with product. Yodel was terrible did not know it was delivered and was left out in the rain and was put behind a car in the drive.”

Helpful Report

Posted 8 years ago

“I still don't have a complete trampoline. To be fair to JumpKing the main issues seem to be with the deliverer, the delivery service has been appalling. The initially made the delivery of only 3 out of the 4 boxes. The second box arrived (at a different time to when it was promised) but was shrink wrapped and had clearly been opened in transit. Several items are missing from the box. I still do not have a complete trampoline.”

Helpful Report

Posted 8 years ago

“They responded to my request quickly. They helped me make the correct decision. The new surround arrived as planned, fitted and looks good.”

Helpful Report

Posted 8 years ago

“Our trampoline recently blew over in a gale because I didn't fix it down properly. Two of the bottom enclosure poles were bent but Jumpking sent replacement parts very quickly. I am very happy with the trampoline design, ease of construction and after sales service. My daughters and granddaughters are very pleased too. They have great fun.”

Helpful Report

Posted 8 years ago

“Quick delivery -Arrived several days before estimation Assembly was straightforward and directions were self-explanatory with the exception of the 10 gold springs. A quick phone call to support resolved the issued without delay. Trampoline is well made and rugged. Had an issue with a defective black rod segment which precluded the black rods fitting together as designed. Called and email support and had a timely replacement sent. Now the JumpKing JumpPod is complete. Kids absolutely love it. 2016 much improved from the 2014 version we had before.”

Helpful Report

Posted 8 years ago

“We were advised next day delivery - waited in all day on Saturday for it. We were told on Monday when we call that the van broke down on Saturday ! No one told us - and they then left the new net on the porch on Monday - again with out a call. We only found out when we called you. If you care - can you call me on 07919184907. That may restore some confidence that you want to do something about this feedback. thank you”

Helpful Report

Posted 8 years ago

“Easy to order and turned up when promised 3 days later.”

Helpful Report

Posted 8 years ago

“Great service.”

Helpful Report

Posted 8 years ago

“The total cost including shipping to EU countries should be shown on screen BEFORE you accept payment.”

Helpful Report

Posted 8 years ago

“Buying direct from Jumpking was cheaper than Tesco. The assembly instructions were honest about timing and difficulty. And most importantly, the children love bouncing up and down on it!”

Helpful Report

Posted 8 years ago

“So pleased we bought this well know brand and the 14ft size. We also purchased a tree house canopy to go over the top which is a fantastic addition and lets a good amount of sunlight in, although not fully waterproof it does provide a some protection. Kids and friends have been sleeping on the trampoline during the summer months with duvets and pillows, with another night ahead tonight before school next week. All are really happy with purchases.”

Helpful Report

Posted 8 years ago

“Fast Friendly service”

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Posted 8 years ago

“A 10 & 5 yr old with smiles as wide as the Grande Canyon said it all”

Helpful Report

Posted 8 years ago

“One of plastic caps to poles arrived broken. Since then another has snapped. Husband has had to tie all caps on with cable ties to hold net in place.”

Helpful Report

Posted 8 years ago

Good afternoon, I am sorry to hear you have broken caps on your trampoline. If your trampoline is still within its warranty these can be replaced for you. Please contact us via email or telephone customerservice@yjeurope.co.uk 01473 747792.

Posted 8 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews