Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need to return back but no one answer the phone and no one reply my email. Please can you contact me. Order number : 1000024684 I need to return it back . Please can you arrange someone to pick up. I did call 01473747792 many times but no one answer.”

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Posted 4 years ago

“Easy to order for my trampoline net that is more than 5 years old. So glad they had the net to order. It arrived promptly and fits so well.”

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Posted 4 years ago

“I ordered a product & immediately realised it was an error, within minutes I cancelled, I emailed everyday & tried to call, still no response & the product was dispatched & money was taken, I continued to email everyday, they product turned up & the delivery driver returned for me as I explained the situation, I have continued to have no response & now had an email asking for a review as my opinion matters... I will email one more time then I will be contact Barclaycard as this is disgusting customer service”

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Posted 4 years ago

“I am reluctant to leave a negative review, especially with the current COVID-19 situation, but feel I have no choice. I ordered a replacement trampoline bounce pad on 21st March, money was taken 23rd March. I am still waiting for the item even though lots of other reviewers say their items have arrived. I have emailed 4 times but received no reply to any of them. Very, very disappointed.”

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Posted 4 years ago

“Excellent purchase excellent delivery kept in the loop every step great service very pleased 😁”

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Posted 4 years ago

“Excellent easy to order pay and delivery was within 3 days which is amazing during the time of COVID 19”

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Posted 4 years ago

“The net is too small and doesn’t fit around the trampoline. I emailed sales at jumpking last week but I haven’t had a reply.”

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Posted 4 years ago

“Sturdy, very good size for our small garden.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I have cancelled my order few minutes after I placed it (didn't realise it was only safety net not whole trampoline), I emailed my cancellation to the company, I emailed cancellation to delivery people . It arrived but driver kindly took it back. I had no communication from you about refunding the money. I was grateful to the driver he took it back, so I didn't have to sit out postal return. Could you please let me know you will refund my cancelled order ? Thank you”

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Posted 4 years ago

“Fantastic website, service, communication and trampoline. This is our 1st trampoline from Jump King and the quality is much better than our old one! Would highly recommend!”

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Posted 4 years ago

“Very happy ! Good quality and price !”

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Posted 4 years ago

“Good customer service helping me order the right replacement net for the trampoline.”

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Posted 4 years ago

“Exactly what I needed and the most competitively priced trampoline net on the web - it’s brought our 6 year old trampoline back to life! I would totally recommend Jumpking.”

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Posted 4 years ago

“Excellent service and quick delivery even in difficult circumstances”

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Posted 4 years ago

“This company has caused a huge amount on inconvenience and time and upset. I would strongly urge anyone to avoid dealing with them in the current corona virus situation. I have tried contacting their customer services over a dozen times by live message, email and voicemail message to no avail. I received one email a week ago asking me if I wanted a replacement or a courier collection for full refund. I replied that I definitely wanted a courier collection but still heard nothing. I have actually just started taking dispute action against them as the item was £450 and they are not responding at all! I suggest they cease trading until they can satisfactorily provide sufficient customer service to support their sales.”

Helpful Report

Posted 4 years ago

“We received our trampoline very quickly however the box contained 2 sets of legs which were different heights. Emailed customer services on Monday and 4 days later have still had no reply or acknowledgement of my request for assistance. I'm fully aware of the difficulties given the current circumstances but post-purchase customer service has been non-existent. I am now stuck with an expensive trampoline which cannot be used and 2 very disappointed children. Very disappointing service.”

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Posted 4 years ago

“Trampoline net doesn’t fit. I have contacted jumpking 3 times so far to request a return address and refund but nobody has responded to my emails in over a week. Not happy with the customer service at all”

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Posted 4 years ago

“Really pleased with how quickly I got items and fitted perfectly. Trampoline is now back to full working order!”

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Posted 4 years ago

“Totally fed up with the company. Bought a trampoline for my disabled child while on lockdown. 3 boxes arrived. Loads of equipment missing plus 2 boxes. No reply to any of the messages that we have left. Except for one person who its apparently not there job to pass messages to customer service try messaging the right department if you require help. I will be taking this with trading standards as soon as I am able. Will not be recommending to anyone unless they want to waste over 600 pounds of savings. Ellen Coleman”

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Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews