Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.28

4.3 Rating 1,915 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff - even phoning after placing order to ensure we had the correct product- they know their trampolines”

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Posted 2 years ago

“Fantastic customer care - it was the online equivalent of going into a shop and being helped by someone who actually knew what they were doing.”

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Posted 2 years ago

“We tried to assemble this product for Christmas day and it was so difficult we had to give up. Such a shame.”

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Posted 2 years ago

“Fantastic customer service from Amanda. 100% recommend.”

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Posted 2 years ago

“Bought for grandchildren's Christmas present, easy to assemble and very sturdy, kids absolutely love it.”

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Posted 2 years ago

“Transaction impeccable je recommande avec plaisir”

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Posted 2 years ago

“J’attends que quelqu’un me rappelle car le colis est incomplet je ne peux pas monter mon trempoline…….!!”

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Posted 2 years ago

Je suis désolé que votre commande ne corresponde pas à ce que vous attendez de notre marque. Sachez que notre équipe vous a envoyé une demande d'information par email dès réception de votre problème. Pouvez-vous nous fournir une copie de la "liste des pièces" (du manuel) marquée des pièces manquantes afin que nous puissions vous l'envoyer dans les plus brefs délais ?

Posted 2 years ago

“Good hard wearing material and lovely design, love the puppets. Thank you.”

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Posted 2 years ago

“Service and delivery very quick. Have not assembled as yet. It's a Christmas present.”

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Posted 2 years ago

“Excellent customer service.”

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Posted 2 years ago

“What brilliant customer service. Rang the company when one of the V rings twisted and poked through its fabric holder whilst we were attaching the springs to the frame. Spoke to Amanda who immediately despatched a complete new bed which arrived within 24 hours of my phone call. Couldn't be more pleased.”

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Posted 2 years ago

“October 2022 - customer service dept were very speedy and extremely helpful in helping me locate replacement leg parts for my old trampoline. Very good service and response times! Much appreciated.”

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Posted 2 years ago

“just ordered a canopy for our large oval trampoline which is on sale right now. It’s perfect for an exuberant ball throwing 12 year old special needs child.”

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Posted 2 years ago

“Brilliant service my order was 2 parcels one arrived next day when I emailed them got a response immediately and the fault was delivery company not going out at the same time arrived 3 days later so first class service by jumpking plus great products”

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Posted 2 years ago

“Bought as a gift so not used yet. Delivery was super fast, when delivered 1 parcel was missing contacted jumpking and spoke to Harriet who was very efficient and had the problem sorted in a quick phone call to the delivery company. Thank you”

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Posted 2 years ago

“Je suis très contente de mon trampoline que j’ai depuis plusieurs années et je suis heureuse d’avoir pu changer le filet de sécurité. C’est vraiment appréciable de pouvoir remplacer les parties défectueuses. Merci à Christine pour son aide et son amabilité.”

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Posted 2 years ago

“The trampoline we bought from Jumpking in 2012 is still standing (despite many storms) and gets used a lot as we have the kids from 4 holiday homes using it...We just have to buy spare parts every few years due to wear and tear. Service and delivery was great, as are the quality of the trampolines...However, from a usability perspective...please can you improve your website? Some of the search functions don't work, so you have to trawl through a long list to find what you are looking for...also it's not clear some of the poles have different 'male' and 'female' ends...and it was only by chance that I realised my error as I was about to order the wrong ones.., and also the pole cap I needed wasn't available on the site I had to email after my order was submitted to request it. However.....apart from the website, dealing with Christine and receiving the goods was excellent as usual.....Thank you :-)”

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Posted 2 years ago

“Fitted the new poles and nets this weekend. It was relatively easy and I hope that our jumpking trampoline lasts for another 5 years. Fingers crossed!”

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Posted 2 years ago

“Very efficient service, really pleased with the product and exactly as described.”

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Posted 2 years ago

“Very quick delivery and product as shown in descriptions, would buy from again!”

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Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,915 reviews