Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,892 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 12th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great as I have ordered the wrong replacement seat for the ufo swing and they have noticed it and checked with me first before sending out the order. Really grateful for that ! Girls absolutely adore UFO swing ! Instructions in couple places were a bit confusing when putting the swing seat but I managed to work it out.”

Jumpking.eu 5 star review on 30th June 2023

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Posted 1 year ago

“Very helpful when I contacted with a query and called me back when they said they would. Speedy delivery. Well packaged.”

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Posted 1 year ago

“Ordered replacement parts. Wrong items arrived, answerphone always on, no reply to emails either. Now have a trampoline we can’t use and new spares that don’t fit it. Waste of time and money I’d be happy to edit my review if JumpKing actually get in touch and remedy the situation”

Helpful Report

Posted 1 year ago

Dear Bjorn, I am afraid we do not have any emails from you regarding the order you placed through Jumpking.co.uk, or any phone messages. We are Jumpking.eu. Our phone number is 01473 747792 and email address is customerservice@yjeurope.co.uk. I am sorry your order is not right, we have sent as per the order from Jumpking.co.uk. I will call you today. Amanda Gowland Customer Service Manager

Posted 1 year ago

“I ordered a 14ft jumpking jumping bed, 96/8.5, and 96 springs, to rejuvenate our old trampoline (20yrs plus!). This site was easy to use...I am not great on the internet....and the goods did indeed turn up the next day! Everything fitted perfectly. Brilliant! A safe trampoline! Thank you so much. 10/10 for products and service.”

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Posted 1 year ago

“Bad customer service if something goes wrong. I ordered trampoline accessory kit for our 8ft Jumpking trampoline and when we assembled the ladder we realised it was useless and way too it's too long. Got in touch with Jumpking and I keep getting ignored. Received one email saying literally: "We cannot collect as the fee for collection is £15.00" but no offer of a refund for a not-fit for purpose product. Terrible.”

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Posted 1 year ago

Dear Mrs. Clark, We will always accept a return if it not suitable. Please do return this to us, we will refund as mentioned in our email. Regards, Amanda Gowland Customer Services Manager

Posted 1 year ago

“Swing frame ok to put together. Not easy but ok, the seat however was another matter and took longer to build. It was a reall challenge and very fiddly to do. Instructions were not very clear, very limited and in black and white only so that didn't help. No video available on website to help either when I looked in desperation. Anyway eventually got everything done and presented it to my son who was very happy with the swing thank goodness.”

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Posted 1 year ago

“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”

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Posted 1 year ago

“Excellent customer service and a sturdy trampoline with great bounce. Perfect for my acro loving child”

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Posted 1 year ago

“Excellent customer service. TNT/FedEx were less than helpful with the delivery, but the Jumpking team sorted it with no fuss at all. A refreshingly helpful approach. Highly recommend. Oh, and the swing I bought is excellent quality. My daughter loves it.”

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Posted 1 year ago

“Called to check which replacement net we needed and felt it was slightly odd to be referred back to the website to order rather than the person just taking my order. Delivery was slower than hoped too.”

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Posted 1 year ago

“Pukka... honestly get 1👍”

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Posted 1 year ago

“Boy need an engineering degree to understand the instructions for assembly.”

Jumpking.eu 5 star review on 15th June 2023

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Posted 1 year ago

“Appalling customer service! When things go wrong you should ask to be judged on how you handle the situation not the cause. Order placed, email regarding Tuffnells administration received then no response to emails or phone calls. Two very disappointed children waiting for a very special present. Pick up your phones!”

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Posted 1 year ago

Hi Toni, We apologise for the delay in sending your trampoline. We, like many other companies were only told on Monday that Tuffnell's were going into administration. Our other couriers cannot take these heavy items. We are trying to get another courier to take our freight, this is out top priority. I can see that my colleague has emailed you. I will also call to you to discuss. Kind regards, Amanda Gowland

Posted 1 year ago

“Very prompt delivery, and cheaper buying direct than buying from Amazon.”

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Posted 1 year ago

“I purchased the UFO swing. It's great fun for the kids. Delivery was absolutely atrocious though. Not Jumpking's fault directly but their delivery partner FedEx are awful. Was accused of having received my parcel when infact It had been delivered elsewhere. Took me having to persuade their customer service that I had been contacted by someone over Facebook to tell me that the parcel (with my name and address on it) was with them instead. If it hadn't been for that person's honestly, I would have never known where my parcel was as FedEx were oblivious! Parcel ended up being very late which meant my children were disappointed. Has sadly put me off ordering the trampoline I had planned for my son's birthday.”

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Posted 1 year ago

“Sent an email on website,response was quick ,Very helpful lady good service .”

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Posted 1 year ago

“Great all round to deal with”

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Posted 1 year ago

“Good instructions but does take longer!!”

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Posted 1 year ago

“My first purchase with Jumpking and very impressed with my purchase and fast delivery, Extremely good communication via email with purchase order confirmation and despatch notification.”

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Posted 1 year ago

“So so so impressed the delivery was extremely quick instructions easy to read my girls are loving it everyone comments on the canopy looks like a fairy castle I would HIGHLY RECOMMEND JUMPKING 💕💕💕❤️❤️❤️❤️”

Jumpking.eu 5 star review on 4th June 2023

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Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,892 reviews