Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,899 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 3rd January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered replacement parts for oval trampoline, they came within a week and fitted perfectly.”

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Posted 1 year ago

“Very responsive and helpful. They sorted out my problem very quickly and I had the parts I wanted in no time. Excellent company to work with.”

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Posted 1 year ago

“Excellent parts service and telephone support”

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Posted 1 year ago

“Great trampoline, our granddaughter loves it”

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Posted 1 year ago

“This was originally a lockdown purchase, the best investment we made, without a doubt! The trampoline is still going strong despite three kids & a few foxes taking out all their frustrations on it! Customer service for replacement parts recently (net, enclosure & foams) was impeccable. Highly recommend”

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Posted 1 year ago

“Great service, fast delivery.”

Jumpking.eu 5 star review on 5th July 2023

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Posted 1 year ago

“Always get Brilliant Service. Thanks”

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Posted 1 year ago

“This is the second Jumpking trampoline we've bought (for grandchildren)....both trampolines have been of excellent quality, easy to construct and are giving hours of fun!”

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Posted 1 year ago

“Customer service was great as I have ordered the wrong replacement seat for the ufo swing and they have noticed it and checked with me first before sending out the order. Really grateful for that ! Girls absolutely adore UFO swing ! Instructions in couple places were a bit confusing when putting the swing seat but I managed to work it out.”

Jumpking.eu 5 star review on 30th June 2023

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Posted 1 year ago

“Very helpful when I contacted with a query and called me back when they said they would. Speedy delivery. Well packaged.”

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Posted 1 year ago

“Ordered replacement parts. Wrong items arrived, answerphone always on, no reply to emails either. Now have a trampoline we can’t use and new spares that don’t fit it. Waste of time and money I’d be happy to edit my review if JumpKing actually get in touch and remedy the situation”

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Posted 1 year ago

Dear Bjorn, I am afraid we do not have any emails from you regarding the order you placed through Jumpking.co.uk, or any phone messages. We are Jumpking.eu. Our phone number is 01473 747792 and email address is customerservice@yjeurope.co.uk. I am sorry your order is not right, we have sent as per the order from Jumpking.co.uk. I will call you today. Amanda Gowland Customer Service Manager

Posted 1 year ago

“I ordered a 14ft jumpking jumping bed, 96/8.5, and 96 springs, to rejuvenate our old trampoline (20yrs plus!). This site was easy to use...I am not great on the internet....and the goods did indeed turn up the next day! Everything fitted perfectly. Brilliant! A safe trampoline! Thank you so much. 10/10 for products and service.”

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Posted 1 year ago

“Bad customer service if something goes wrong. I ordered trampoline accessory kit for our 8ft Jumpking trampoline and when we assembled the ladder we realised it was useless and way too it's too long. Got in touch with Jumpking and I keep getting ignored. Received one email saying literally: "We cannot collect as the fee for collection is £15.00" but no offer of a refund for a not-fit for purpose product. Terrible.”

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Posted 1 year ago

Dear Mrs. Clark, We will always accept a return if it not suitable. Please do return this to us, we will refund as mentioned in our email. Regards, Amanda Gowland Customer Services Manager

Posted 1 year ago

“Swing frame ok to put together. Not easy but ok, the seat however was another matter and took longer to build. It was a reall challenge and very fiddly to do. Instructions were not very clear, very limited and in black and white only so that didn't help. No video available on website to help either when I looked in desperation. Anyway eventually got everything done and presented it to my son who was very happy with the swing thank goodness.”

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Posted 1 year ago

“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”

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Posted 1 year ago

“Excellent customer service and a sturdy trampoline with great bounce. Perfect for my acro loving child”

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Posted 1 year ago

“Excellent customer service. TNT/FedEx were less than helpful with the delivery, but the Jumpking team sorted it with no fuss at all. A refreshingly helpful approach. Highly recommend. Oh, and the swing I bought is excellent quality. My daughter loves it.”

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Posted 1 year ago

“Called to check which replacement net we needed and felt it was slightly odd to be referred back to the website to order rather than the person just taking my order. Delivery was slower than hoped too.”

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Posted 1 year ago

“Pukka... honestly get 1👍”

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Posted 1 year ago

“Boy need an engineering degree to understand the instructions for assembly.”

Jumpking.eu 5 star review on 15th June 2023

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Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,899 reviews