Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is extremely expensive for what it is.”

Helpful Report

Posted 6 years ago

“I was very impressed that Jumpking called me to make sure that I had ordered the correct items. Many companies would not take such care. So I am very impressed with them.”

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Posted 6 years ago

“Really happy with service, arrived perfectly & the item itself is amazing! My niece loves it ;)”

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Posted 6 years ago

“Easy to find the the spares required, which were available at a decent price and ---delivered very quickly.”

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Posted 6 years ago

“Replacement Trampoline pad was delivered speedily, well packaged, great replacement product. Makes it look like new!”

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Posted 6 years ago

“Sturdy and well structured trampoline. Once you get the base together, it’s easy to assemble. Kids love it!”

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Posted 6 years ago

“First ordered one dec 2016 daughter loved it so ordered a second on for my nieces birthday well made and very sturdy definitely be making more purchases from this firm”

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Posted 6 years ago

“prompt supply and easy to use website. Plus a quality product.”

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Posted 6 years ago

“Very friendly staff on the help-desk who were able to answer pre purchase questions. Quality product delivered next day. Can’t ask for more.”

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Posted 6 years ago

“I ordered on a Saturday on the Jumpking.eu website but did not receive a confirmation email. I realised the customer services was only open from Monday to Friday but was a bit concerned when there was no confirmation email on the Monday. I phoned them and was told that the trampoline had been dispatched and I should receive it the next day. I had no tracking information, but it was delivered the next day. The trampoline was easy to assemble, I actually did it on my own, but with two people it would be easier still and half the time. It is a good quality trampoline, our 6 year old love it.”

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Posted 6 years ago

“I have contacted customer services for a refund with the following regarding order 100016219 and I am awaiting a reply and resolution.... Hi there, I had a card left by Yodel yesterday for my item delivered and written on the card is the word ‘Porch’ – sadly I do not have a porch and sadly I have checked with my neighbours earlier this morning and there is no sign of the parcel/package. I’ve attached a couple of photos of my house and the card left (feel free to check my house on Google maps – 26 Testbourne Road, SO40 8FE) but this has happened before with Yodel and items going missing that have been left ‘in porches’ or on my door step and it seems like it’s happened again yesterday. What makes this more frustrating is that I have paid £7 in charges to get it delivered (and not even next day as I placed the order last Friday) and ultimately I’m still without anything. Ordinarily I would ask if you can send another one asap but in my wife’s need for a trampoline tomorrow for guests staying we have had to go out and buy a completely new setup. Please can you investigate the whereabouts and if this was what was left yesterday then I no longer need it as I have had to resort to a different option. Thanks in advance, Dean”

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Posted 6 years ago

“Quick and responsive!”

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Posted 6 years ago

“Great online customer service, proactive (identified I’d ordered two replacement parts that didn’t match the same trampoline), and delivered to France.”

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Posted 6 years ago

“I have had two problems with my granddaughters trampoline since she has had it and Jumpkings service has been excellent”

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Posted 6 years ago

“Received my order to find second hand used parts included in the box. They were scratched and covered in mud. Contacted Customer Service, have yet to receive a reply.”

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Posted 6 years ago

“Fast delivery and great product.”

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Posted 6 years ago

“website quite good allowing us to pick the correct safety net. Delivery could be quicker but ok. The method of attaching the net to the base is really fiddly and took sometime.”

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Posted 6 years ago

“The quality of the replacement net was first class, the speed and simplicity of the ordering process and the cost”

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Posted 6 years ago

“Fast & efficient delivery. A great product.”

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Posted 6 years ago

“Very happy with my order + purchase. Suprising quick delivery too.”

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Posted 6 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews