Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the service no complaints at all”

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Posted 4 years ago

“The trampoline was delivered really quickly and it was straightforward to assemble. It has been a brilliant success. My daughter likes it very much and when you go on it, it is really bouncy and so much fun!!!!!!!”

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Posted 4 years ago

“The trampoline is as good as new having replace the net and caps. Very satisfied.”

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Posted 4 years ago

“instructions are useless, wrong part in the box, company is really bad at customer service, I would not recomend this item.”

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Posted 4 years ago

“Amazing service and fast delivery”

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Posted 4 years ago

“Fantastic customer service & wonderful product.”

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Posted 4 years ago

“Grandchildren love this Swing but I am having difficulty in finding a different seat swing to attach. Anyone help”

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Posted 4 years ago

“I received my item missing the extension legs have emailed a number of time’s and tried to speak to someone but can’t get through or leave a message very bad customer service”

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Posted 4 years ago

“I have received my trampoline without any extension legs and emailed 3 times as well as numerous phone calls. All I get is a answering machine message and no way to leave a message. So frustrating, I understand that during covid staff levels may be disrupted but think it is appalling to still accept £300 and post out items if there is no way to correct any issues if parts are missing etc - now I am left hoping they will come back To me or trying to get my money back”

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Posted 4 years ago

“Initially frustrating- Amanda from customer support instantly resolved my issues following a quick phone call and a follow up email. I bought a 12 x 17 ft rectangle trampoline- it arrived being dumped on my driveway with loose springs on the kerbside (I would place the fault on the delivery team rather than Jumpking) however I noted on other feedback that this is not the first instance of such an arrival condition. I then went ahead to follow the instructions to the letter in order to construct the rectangular frame. After about 2 hours it became apparent I could not complete the building of the frame parts as directed by the instructions. I tried to contact the company via the advertised phone number and by email with no joy initially which really frustrated as my autistic son was really desperate to enjoy hIs new trampoline. I eventually looked on Facebook for other people who had similar issues and found a few who all stated the same point that initial contact with the company can be slow but problems are instantly rectified. I would give a 7 out of 10 rather than 3 out of 5 as the product is good and tech support is great - only after a waiting period that is again frustrating. Admittedly this is during COVID period and the company are operating a skeleton staff. The instructions are however pretty poor and require a rewrite. They are not intuitive and there are gaps between key fitting stages. Clearer diagrams and photos would remove most of the issues at the very outset. The advertised 2 hour build time may be what it takes practiced tradesmen but a more realistic time for families and households would be 4 to 6 hours. Overall many thanks to Amanda and the team - my son and daughter are now loving a great trampoline - clearer instructions and ease of contact to customer service would bump your rating up to an 8 or 9 out of 10. Hugh”

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Posted 4 years ago

“Appalling customer service”

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Posted 4 years ago

“Quality product.”

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Posted 4 years ago

“the service i received could not be bettered,”

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Posted 4 years ago

“Bought a cover for our jumping trampoline but it was not as described. Tried to return it but no response to my emails despite chasing several times. Now just posted the item back and will claim return via credit card.”

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Posted 4 years ago

“Order received in good time for our Grandson's 3rd birthday and he was so happy and he kept saying "I can't believe it" as he was overjoyed with his trampoline. Trampoline is safe and sturdy and as described on the website.”

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Posted 4 years ago

“I posted a one star review as had not received my item, had emailed 4 times and heard nothing and had written to the MD, all the while acknowledging that COVID-19 was the likely cause of delay but was frustrated to not hear anything. I was extremely pleased when I got a phone call from them just after my review posted and the matter was resolved - turned out the external delivery company had routed my item to the wrong warehouse and it had been mislaid. Jumpking sent me another bounce mat and it arrived very quickly. The MD also phoned me himself to explain. Excellent customer service after the initial delays, understandable due to the virus.”

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Posted 4 years ago

“So far - ok”

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Posted 4 years ago

“I purchased a 42 v ring jumpmat for an 8ft trampoline with 5.5inch spring, after struggling to install the mat i realised you sent the wrong size, you sent a 49 v ring one instead. I emailed customer services 2 weeks ago with no correspondence whatsoever, I also rang customer services several times and have not been able to leave a massage as the line goes dead at the beep. I'm not happy at all and will be contacting your head office directly.”

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Posted 4 years ago

“Very friendly contact, perfect service!”

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Posted 4 years ago

“Quick delivery time, New net and poles for trampoline which has given it and my children a new lease of life”

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Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews