Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with this seller, fast delivery”

Helpful Report

Posted 9 years ago

“The trampoline net is fine although it would have been good to know abit more clearly that the tubing for round the top of the net was not included and costs a further £30. the £9.00 postage seems quite a lot. The customer services lady was helpful and polite. In comparison to the whole trampoline purchased for £100 I wasn't expecting to spend £80 on net and tubing.”

Helpful Report

Posted 9 years ago

“We've had our JumpKing combo 10ft trampoline for just under a week now. It arrived promptly. I managed to put most of it up myself, just needed a bit of help slotting the frame together and putting the springs on. The enclosure and pad was easy to fit too. So far so good. Seems very sturdy and the kids are loving it. The only reason for 4 stars was because I had to buy the ladder separately as part of a package including a cover and the anchors.”

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Posted 9 years ago

“Purchased a trampoline and tent very pleased with price, quality, customer service, delivery. I will recommend to friends and family thank you jumpking.”

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Posted 9 years ago

“Excellent 10ft trampoline with circus tent, looks like excellent quality, only had a few days but very pleased, took 3hrs to fully assemble alone, arrived very quickly too, thank you”

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Posted 9 years ago

“Equipment arrived quickly and service was good . I would recommend”

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Posted 9 years ago

“Replacement trampoline net fits and is as described. Promptly dispatched. Delivery company said it would be delivered before 8 pm, but did not come. They did however deliver it first thing the next day.”

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Posted 9 years ago

“Fast Delivery,would of been 5* but thought the delivery cost was rather excessive at £9! for a bottom pole.”

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Posted 9 years ago

“Excellent customer service and prompt free delivery. Brilliant trampoline”

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Posted 9 years ago

“Excellent communication, they arranged delivery date to suit, trampoline arrived as expected, was easy to assemble and seems good quality.”

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Posted 9 years ago

“Haven't open the trampoline yet but incredibly quick delivery.”

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Posted 9 years ago

“Great service, prompt delivery.”

Helpful Report

Posted 9 years ago

“Firstly the delivery of the trampoline was incredibly quick. It took patience and two people to assemble it. Very pleased with the sturdiness of the product. Only one criticism and that is that of the polystyrene handle cover. It is not robust and in fact there was a small defect on it, which straight away my grandson homed in on and started to pull at. It won't be long until it is unusable. We are already thinking to substitute it with something more resilient. In use, it was lovely to see him holding the handle and having a great time. He will have lots of use from it and I am pleased I chose this product over others.”

Helpful Report

Posted 9 years ago

Hi Moira, I am sorry to hear that you have a defect on the handle cover. Please contact us on 01473 747792 or email customerservice@yjeurope.co.uk and we will be happy to replace part under warranty.

Posted 9 years ago

“Lovely staff who were very pro-active in making sure I placed the right order. If they had not called me I might have made an expensive mistake! They did much much better than the delivery van driver from a well-known delivery firm (Yodel), who appears to have thrown the items into the driveway of a neighbour who was many houses away. No card left with them or me. No explanation and no follow-up from my feedback to Yodel.”

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Posted 9 years ago

“The Trampoline was easy to assemble and my 12 year old Grandaughter loves it. The trampoline is solid and great value for money with fast delivery straight from Jumpking.”

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Posted 9 years ago

“Excellent service. I queried by email. Someone rang me back and emailed me the link I couldn't find. Bought and received in 24 hours. Fantastic! Thank you.”

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Posted 9 years ago

“Competitive pricing and prompt delivery. Product was exactly what was required.”

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Posted 9 years ago

“The net was delivered very quickly - thank you. The net appears to be good quality, but fitting it was a bit of a marathon; the new method with the ties took a long time, but the biggest difficulty was that I didn't appreciate how important it was to get the tensions right. I was two thirds of the way round and realised that the net was not going to fit all the way - I had allowed it to bunch a bit at the beginning. I am sure there is a good reason for the re-design, but I suggest you have a net-specific manual which highlights the importance of getting the tension right. Hope this helps.”

Helpful Report

Posted 9 years ago

“Really pleased with the trampoline - easy to set up and my son loves it. Comms from Jumpking were excellent as was the quick shipping.”

Helpful Report

Posted 9 years ago

“Prompt delivery, great customer service. Gave timely updates on delivery and was able to arrange best day. Best price I could find and trampoline was as expected. Would definitely order from jumpking again. Only criticism, but very small one, was that it would have been nice if they included price incl VAT up front rather than later during the order process. Also, bonus that they were donating some of the purchase to charity,”

Helpful Report

Posted 9 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews