Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,889 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 12th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some new bits for my trampoline as it was getting a bit worn also ordered a cover this time to keep it clean in the winter etc. received two items no cover, emailed them they said it’s there check the packaging, yes I done that I’m not stupid no reply from them despite a lot of emails. Can’t ring them as their opening hours aren’t convenient for when I’m at work. Got onto Klarna hopefully they will sort it im not paying for an item I didn’t receive.”

Helpful Report

Posted 5 months ago

Hi Hannah, sorry for the delay, as confirmed in email we are re-dispatching a cover for you and expect this to be with you in the next few days.

Posted 5 months ago

“Easy to order and delivery info appropriate. Communication with customer service quick and any questions replied to fully. It was helpful to have extra info regarding construction as instructions were a bit confusing.”

Helpful Report

Posted 5 months ago

“Hi could someone tell me how to put this up I’m struggling with instructions”

Helpful Report

Posted 5 months ago

Good afternoon, as this was posted anonymously we do not have your details, please do send us an email and we will assist. Thank you.

Posted 5 months ago

“We ordered from Jumpking the rectangular trampoline 8ft - 12ft. Although not cheap I truly believe you get what you pay for. Delivery was superb no problems and the quality is second to none. My daughter loves her new trampoline.”

Helpful Report

Posted 5 months ago

“The instructions are the worst I've ever seen. I think it would have been better to not have any at all! Another than that the trampoline is great kids love it”

Helpful Report

Posted 5 months ago

“Zeer goede samenwerking”

Helpful Report

Posted 5 months ago

“Prompt delivery as promised.”

Helpful Report

Posted 5 months ago

“I am very upset, I followed their measurements instruction the net came out small, I ordered another one which is bigger it’s been almost 3 weeks they didn’t send it, won’t answer the phone, emailed them they told me you’ve order a different size it won’t fit in your trampoline, so why almost 3 weeks I’ve kept my money and may be ordered for someone else!!! Ooh sorry we will send your order soon as it’s been a week nothing they also told me if I want to return I will loose half of my money of the original price and sending charges it on me if I want them to pick it up it will cost £18…. Ovoid this seller if you don’t want headaches and stress”

Helpful Report

Posted 5 months ago

Good afternoon, I am sorry we have been unable to resolve and figure out what model of trampoline you have. If you are able to give me more information on your trampoline I can assist with advising the replacement net that you may need. If your trampoline is not a JumpKing Trampoline we are unlikely going to have the correct netting for you. Please do send me a photo of your trampoline and I will do what I can to help. As the other order was incorrectly ordered you will need to return this to us or we can collect for a fee. I have refunded you for this order as per our email. Thank you.

Posted 5 months ago

“Arrived ontime easy to install I was happy with my purchase”

Helpful Report

Posted 5 months ago

“Kids love it, excellent quality and service, its the perfect size for us.”

Helpful Report

Posted 5 months ago

“Try helpful sales team and prevented me buying the wrong size net. Thank you”

Helpful Report

Posted 5 months ago

“Very pleased overall. Delivery was quick. Trampoline seems like excellent quality and was pretty straightforward to assemble. Very happy daughter who can now practice her moves!”

Helpful Report

Posted 5 months ago

“Très bonne qualité, tout est bien conçu…”

Helpful Report

Posted 5 months ago

“Customer service were amazing helping to find the right spare part for out trampoline. Delivery was very quick and the product is excellent quality”

Helpful Report

Posted 5 months ago

“Arrived quickly and does the job. My kids are always bouncing on it”

Helpful Report

Posted 5 months ago

“Good service, quick respons, correct”

Helpful Report

Posted 5 months ago

“Trampoline arrived in good time but a bar on one side of the trampoline has buckled in within a week of erecting it, sent an email about it but no response. Didn’t want to write this as a review but I’m not getting a response from a kind email.”

Helpful Report

Posted 5 months ago

Good afternoon, I replied to your email this morning, please do send us images and we can advise for you. I look forward to hearing from you.

Posted 5 months ago

“My experience from start to finish was excellent in every respect. Customer Service is exceptional. Purchase smooth. Delivery incredibly quick and through an outstanding delivery company who were wonderful. The trampoline is exceptionally well made and the quality is fantastic. The instructions were straight forward and the whole family love the trampoline. I highly recommend Jumpking.eu without hesitation or reservation. A brilliant purchase of outstanding quality at an excellent price. Thank you Jumpking.eu”

Helpful Report

Posted 5 months ago

“Assembly instructions could be improved, but the quality of the trampoline is excellent”

Helpful Report

Posted 5 months ago

“Easy purchase with dates communicated. TNT were a day late though. Check where the parcel is for realistic arrival to save waiting in for it.”

Helpful Report

Posted 5 months ago

Jumpking.eu is rated 4.3 based on 1,889 reviews