Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,889 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 12th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality, not safe. Doesn’t cover springs. Expensive for a cheap product”

Helpful Report

Posted 1 year ago

Dear Luc, I am very sorry to read your are not happy with the 8ft x 12ft Rectangular Combo Pro Surround Pad. This pad is made specifically for our Jumpking 8ft x 12ft trampoline. I wonder if you may have a different make of trampoline which is causing it not to cover the springs? I have just left a message on your phone. Please do call me to discuss. You can of course return if for a refund it you are not happy with it. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 1 year ago

“Really easy to order online and quick delivery”

Helpful Report

Posted 1 year ago

“Extremely helpful customer service, pulled out all the stops for me when I was trying to source spares for trampoline purchased pre lockdown. Nothing was too much trouble tracking down original order and sending me correct spares after grandchildren’s trampoline that had been accidentally damaged. Ordered spares and arrived very promptly, we were kept informed about delivery times etc. Would definitely recommend this company 😃”

Helpful Report

Posted 1 year ago

“Having received the trampoline canopy and tried to put it together which has failed. This has been due to the connectors not being the right ones. I have emailed customer services twice, had no reply at all to try and put this right. The canopy therefore is useless and totally out of pocket. In short, my feedback for other potential buyers is to stay clear and go elsewhere and save your money!”

Helpful Report

Posted 1 year ago

“Exactly as pictured. Great colour. Easy to put up with two people. Fast delivery!”

Jumpking.eu 5 star review on 9th April 2023

Helpful Report

Posted 1 year ago

“Amazing to find the spare parts we needed as our trampoline is 9 years old! Service fantastic and to get a call to double check sizing was really appreciated and showed great attention to details!”

Helpful Report

Posted 1 year ago

“First things first. This is a great product once built. My daughter loves it, and I so happy with it.... but, i'm a mechanical engineer and I thought building it was unnecessarily challenging! the instructions are awful, joints are way tighter than they need to be, and the less said about the ground straps the better... and I still have one net pole higher than the others as it won't go any further into the painted hole. Its like it fitted perfectly and then they painted it and now nothing fits well.”

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Posted 1 year ago

“Very prompt service. Thank you.”

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Posted 1 year ago

“I don’t believe that the customer service needs to be approved, they where absolutely fantastic with their knowledge of your products, wish all companies where like this”

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Posted 1 year ago

“I got this for my granddaughter birthday she loved it delivered super quick as well”

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Posted 1 year ago

“Needed new top enclusure ring as the metal brackets had broken. New one arrived and fitted”

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Posted 1 year ago

“It's always easy to get the parts, a good friendly service”

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Posted 1 year ago

“Great service from the team. I needed parts to upgrade my trampoline and they were very easy to find and order. They even phoned me after I placed the order to advise that, after checking what trampoline I had, a different product would be more appropriate. Great service - would recommend.”

Helpful Report

Posted 1 year ago

“Superb customer service - very, very, helpful.”

Helpful Report

Posted 1 year ago

“Very helpful staff - even phoning after placing order to ensure we had the correct product- they know their trampolines”

Helpful Report

Posted 1 year ago

“Fantastic customer care - it was the online equivalent of going into a shop and being helped by someone who actually knew what they were doing.”

Helpful Report

Posted 1 year ago

“We tried to assemble this product for Christmas day and it was so difficult we had to give up. Such a shame.”

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Posted 1 year ago

“Fantastic customer service from Amanda. 100% recommend.”

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Posted 1 year ago

“Bought for grandchildren's Christmas present, easy to assemble and very sturdy, kids absolutely love it.”

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Posted 1 year ago

“Transaction impeccable je recommande avec plaisir”

Helpful Report

Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,889 reviews