Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,889 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 12th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in 48 hours! Kids happy to be back in action on the trampoline! Thanks”

Jumpking.eu 5 star review on 12th July 2020

Helpful Report

Posted 4 years ago

“The trampoline is very good and well used but don't expect to get replacement parts. Ordered a new net 4th April and I'm still waiting! I have paid, I was told there was a delay but 6+ months?! I now can't get a response to my emails, facebook message no response and phone always answer machine even if you phone in the very restricted time frame the message states it is open. Jumpking have my money but 6 months down the line I have nothing for it.”

Helpful Report

Posted 2 weeks ago

Hi Carol, Thank you for taking my call today. As discussed we are expecting the nets to arrive in the new year. Our phone number is 01473 747792 and email is customerservice@yjeurope.co.uk, I believe you had been contacting our re seller at Jumpking.co.uk. I am sorry there has been a wait for these nets.

Posted 2 weeks ago

“Used these guys a couple of times. Great products, really quick delivery. Prices very competitive compared to others as well. Definitely my first stop for any trampolining needs!”

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Posted 3 weeks ago

“Happy with the product! There were some issues with shipping but Jumpking fixed them immediately when contacted!”

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Posted 1 month ago

Dear Jens, I am sorry to read this, you should not have been charged any import duties by customs. I will contact you separately to reimburse. Amanda

Posted 1 month ago

“Polite and easy delivery”

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Posted 1 month ago

“Très bon service livraison rapide”

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Posted 1 month ago

“1st class service from order to delivery, not assembled trampoline as for a Christmas present.”

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Posted 1 month ago

“bought as a present. Delivery was fast”

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Posted 2 months ago

“Had a issue with the part I ordered, contacted customer support, very prompt reponse. Replacement of the wrong part was arranged immediately. Happy with the service”

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Posted 2 months ago

“Great service, so friendly on the telephone sorting out exactly what I needed”

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Posted 2 months ago

“Easy to order on the website. Goods were dispatched and delivered quickly. 5 star service.”

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Posted 2 months ago

“Still waiting for a reply for two item one return still don't know if you have received it and two still not received the new tapis.. tried calling no reply tried email no reply .so all not so good..👎”

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Posted 2 months ago

“Bought a new trampoline bed. A few days later order cancelled as not in stock. When will it be re-stocked? Probably not this year! 2 stars as at least they refunded me.”

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Posted 2 months ago

“Son is very happy with product jump king swing only fault the stakes for securing could be longer very happy”

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Posted 2 months ago

“Build quality is good however instructions very poor. You can seek inspiration from Ikea etc.”

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Posted 2 months ago

“Great trampoline but terrible issues with the delivery not arriving when promised, on a few different occasions.”

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Posted 3 months ago

“Fast delivery and a great replacement enclosure for our 14ft trampoline. We could not source an exact replacement for our Duplay trampoline but this worked just fine. Thank you.”

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Posted 3 months ago

“Very happy with the service and product”

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Posted 3 months ago

“We purchased a trampoline from JumpKing around 5 years ago and the spring cover has taken a battering from constant use from 2 children and their friends and being left out in all weather all year round. The trampoline itself is still in great condition but the spring cover made it look tatty. We purchased a replacement cover and it has made the trampoline look almost brand new again. It has made such a difference and we are really, really pleased. Obviously a trampoline is a huge garden item and having something looking a bit battered isnt great for garden aesthetics but the replacement cover has given it a new lease of life - would highly recommend doing this if you are on the fence/considering doing so.”

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Posted 3 months ago

“My recent purchase for Jumpking was faultless. My e-mail inquiry was dealt with quickly and efficiently. I received the item that I then ordered off their website in no time at all. Great company, would recommend it.”

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Posted 3 months ago

“Delivered on time and the driver was very helpful”

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Posted 3 months ago

Jumpking.eu is rated 4.3 based on 1,889 reviews