Yazzoo Personalised Clothing Reviews

Name: Yazzoo Personalised Clothing
Address: 24C Conduit Road, Birmingham
Rating: 4.80

4.8 Rating 5,880 Reviews

96 %

of reviewers recommend Yazzoo Personalised Clothing

Company Reviews

Metrics

Info

4.8

Based on 5,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 5 star review on 15th April 2025

David McConachie

Yazzoo Personalised Clothing 5 star review on 14th April 2025

Morgan Luff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received!! Ordered to receive by Tuesday today is Thursday still not received, I personally posted a parcel for next day delivery which was on Monday 16th dec and that reached as promised to the customer on Tuesday 17th by 1 am Emailed customer services at Yazzoo had a poor email back say it’s left us, obviously they sent it via the cheapest delivery method I guess”

Helpful Report

Posted 3 months ago

“Very unprofessional work”

Yazzoo Personalised Clothing 1 star review on 9th December 2024

Helpful Report

Posted 4 months ago

“Hi, i haven't received the order. I have emailed but not had a response. I ordered 3 t shirts, not a large amount. The t shirts were with a funny line and were for a weekend away that myself , my daughter and my brother are taking. My brother has learning needs and early onset dementia. It was to make it more fun.they may still arrive, but I had a royal mail email to say they were returned to sender on 9.11.2024. I emailed your team, but instead was asked for my review..”

Helpful Report

Posted 5 months ago

Hello Lorna I can see we have contacted you in regards to your delivery and some missing information in your address. This has been updated on your account for you and we will send out your order as soon as it arrives back to us. If you need any further information please don’t hesitate to contact us and we will be happy to assist.

Posted 5 months ago

“I made an error regarding colour that I immediately attempted to correct whilst ordering on Sunday. They refused assistance and requested money to change. Although I tried to correct it right away, this would not have caused an issue. Then, they offered to cancel the item, which I confirmed, only to be told it was too late. The item was sent on the same day I confirmed the cancellation.”

Helpful Report

Posted 6 months ago

“This company’s customer service is really poor. We were forced to use it as it was a school leaver’s hoodie but I can only tell you to avoid!!! The fact that they offer a 10% discount off your next order to review is laughable as I would never order from them again. I would suggest you review your customer service.”

Helpful Report

Posted 10 months ago

Hello Claire I'd like to clarify that our shop prices differ from our bulk order prices, and are set based on the specific requirements of each school. I'd like to note that our bulk order prices do become more competitive with larger quantities ordered. Unfortunately, we didn't have any active discount codes available at the time of your order. We appreciate your business and regret to see you go. We wish you all the best in your future endeavours Yazzoo Team

Posted 10 months ago

“Very unhappy with customer service - they would not honour the 10% early order discount.”

Helpful Report

Posted 11 months ago

I’m sorry to hear you aren’t happy with the customer service received. We have been made aware the organiser for the school leavers hoodies did pass out incorrect information regards the expiry date for the early leavers discount code, and at the time of your order being placed this had already expired. Whilst we sympathise with the issue, this is something we unfortunately wouldn’t have been able to offer as the expiry date had been clearly stated on the leavers section of our website, and on any of our own email mailers sent out, And after the discount code expires our schedule gets very full very quickly. The whole idea is to incentivise people to place their orders earlier when we aren’t as busy.

Posted 11 months ago

“Hi Rob, I have just written to Niamh, as the premium polo shirt that I printed with you has lost its shape in two days of wear. The fitted elastic sleeves are no longer fitted. I am in the market for a print on demand supplier for my ski and golf brand but I can’t justify the price for the end product quality. I too am a small business so I appreciate the challenges associated with growth and I hope we can find a way for us to get to a solution.”

Helpful Report

Posted 1 year ago

“unfortunately the "white" of the visor has a green tinge so very disappointing.”

Yazzoo Personalised Clothing 1 star review on 18th March 2024

Helpful Report

Posted 1 year ago

“Very disappointed. I was expecting a printed t shirt but it was a printed transfer of my design. Slightly lifting even as a new item. I contacted Yazzoo straight away. They stated if I wanted it screen printed it would cost another £25. I bought 2. T shirts. I said I was unhappy wanted to return the items and wanted a refund. I got an e mail saying no. I haven’t had the goods 24 hours yet. Funny how I am getting lots of e mails now from them wanting more business from me. This will not be happening. Be careful what you order.”

Helpful Report

Posted 1 year ago

“Ordered 2 basic hoodies in black with 5 printed positions Logo left arm Logo right arm Logo back Logo front left Text front right Starting with the good. The printing looks great, really clean. Bad. Holes in garments White thread intertwined in the black ? Look like they've been through the washer 50 times the black is so faded and has this really weird linear top to bottom like in stripes from how the actual hoodie has been made. Not impressed in the slightest. Cost over £80 for half the quality of clothes supermarkets offer.”

Helpful Report

Posted 1 year ago

HI James I’m sorry to hear you aren’t happy with the order, Can you please email us over some images of the colour discrepancies or marks within the garments, holes in the fabric and where there are the white threads intertwined within the black to sales@yazzoo.co.uk so we can then get this issue resolved for you I hope this helps and we look forward to hearing from you

Posted 1 year ago

“I would like a refund or replacements for my t-shirts as they all came with marks on them that are not coming out.”

Helpful Report

Posted 1 year ago

Hi Alfie, We are very sorry to hear this, I can see the issue has been raised and replacements have been arranged. As you can imagine white garments are marked very easily, but I have included a note on the order to take special care and ensure they are thoroughly checked before they are sent out. We aim to get this rectified for you quickly and your replacements should be with you by the end of the week. Kind Regards Yazzoo Team

Posted 1 year ago

“Not recieved order with rest of kids at the school. Son very disappointed”

Helpful Report

Posted 1 year ago

Hi Nabeel, I’m sorry to hear your sons hoodie hasn’t arrived to the school, we have been made aware of a technical issue which is currently being looked into and is the reason why your order hasn’t yet been received. I have put a replacement order onto the system for you and an email has been sent over for your approval Hope this helps

Posted 1 year ago

“Item arrived, very small, despite checking measurements, currently going through customer services to try and get a refund”

Helpful Report

Posted 1 year ago

I’m sorry you are unhappy with the garment. Due to new guidelines on health and safety, the Commission determined that hood and neck drawstrings on children's upper outerwear in sizes 2 to 12 or the equivalent present a strangulation hazard that is a substantial product hazard. Therefore, the garments below this size will not include ripcords. Whilst we understand your frustration on this matter, you have also highlighted an issue with the pocket sizing on the garment. Having checked this against the manufacturer, we noticed there was a discrepancy in it and have processed a replacement. Additionally, we’ve pulled a garment from another job to fulfil your requirement for Monday with the new size and colour at no additional cost.

Posted 1 year ago

“The hoodie came dirty. And it is not a good quality at all.”

Helpful Report

Posted 1 year ago

Hi, We had been made aware of the stain, but there has been an agreement made with the school to send this out so no child felt left out for not receiving their hoodie. A replacement had been issued free of charge, and this has been delivered on Friday 30th June to the school address. You are also able to keep the stained hoodie as a spare Hope this helps

Posted 1 year ago

“Shocking size guide for children's leavers hoodies. Wasted nearly £60 on their overpriced badly sized products. Useless customer service. Avoid at all costs.”

Helpful Report

Posted 1 year ago

Hello, As discussed via the live chat, we had advised to send over images with the measurements of the garments so we can raise this and resolve the issue for you. As we had not received an email as advised, we could not escalate this matter further and provide the best solution going forward

Posted 1 year ago

“Sorry, but waiting time is outrageous. We will have a moth of use”

Helpful Report

Posted 1 year ago

Hi, I’m sorry to hear you aren’t happy with the lead time for your order. I can see this has been placed as a standard delivery time, which is specified to be by no means set in stone on your order confirmation. When placing orders you are able to choose a latest date you require which we can adhere to, however, these are charged according to how soon the order is required. Hope this helps

Posted 1 year ago

“I wouldn't recommend. The prices were fair in comparison to competitors however this is justified by the quality of their clothing. The hoodie I ordered was of poor quality and did not match the grey as described on the advert. The delivery took over 2 weeks which was a lot longer than expected. Overall poor service and wouldn't recommend them.”

Helpful Report

Posted 1 year ago

HI Gurant, can you let us know what in particular you didn't like about the hoodie? This is our best selling item and has received thousands of excellent reviews. Maybe there is something defective with the one you have received that we can sort out for you? Kind regards, Rob

Posted 1 year ago

“Haven't received the order when I was supposed to.”

Helpful Report

Posted 1 year ago

I’m really sorry to hear your parcel didn’t make it on time. I have looked into this for you and I can see the parcel was sent out in good time to reach your delivery date, but the courier has delayed the delivery for some reason. We are really sorry about this, and we are currently investigating with the courier in regards to this.

Posted 1 year ago

“ho ordinato 2 t-shirt con ricamo personalizzato ho ricevuto le t-shirt fatte male e sporche sconsiglio vivamente di acquistare”

Helpful Report

Posted 2 years ago

We’ve tried contacting you to sort this out, but it was quite difficult to identify and resolve your issues due to the abuse we received.

Posted 2 years ago

“I wanted a design for which I was continuously told could happen and ensure that it could be done. The end product was totally not the end product I wanted. In fact it was really what I was trying to avoid despite contacting them multiple times to try and avoid this situation. And then afterwards they told me it was not feasible but I cld not get my money back or any alternations done and the end product was limited by the machinery they had. Despite me asking multiple times before hand!!! Overall disgraceful customer service and resolution. I will not be ordering any more (which I wanted to do!) and actively discourage anyone that wants to order from them”

Helpful Report

Posted 2 years ago

I’m sorry to hear you aren’t happy with the garments received. We work to set sizing per design position across the garments to avoid any confusion, which has been illustrated on the confirmation link you have received. We do suggest if you require different design sizes for different size garments these would be placed as separate orders. Again, sorry we didn’t get it quite right on your order. As per our email conversation we are going to try again to meet your requirements, and send out some altered replacements free of charge. We hope you are happy with the new version

Posted 2 years ago

Yazzoo Personalised Clothing is rated 4.8 based on 5,880 reviews