Yazzoo Personalised Clothing Reviews

Name: Yazzoo Personalised Clothing
Address: 24C Conduit Road, Birmingham
Rating: 4.80

4.8 Rating 5,889 Reviews

96 %

of reviewers recommend Yazzoo Personalised Clothing

Company Reviews

Metrics

Info

4.8

Based on 5,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 5 star review on 17th April 2025

Rachel Millar

Yazzoo Personalised Clothing 5 star review on 15th April 2025

David McConachie

Yazzoo Personalised Clothing 5 star review on 14th April 2025

Morgan Luff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the product was good I had great difficulty in trying to get the correct information on the delivery address, despite 3 times when requested to confirm the order ,it did not have the company in the delivery address and then a phone call we’re I was assured although I couldn’t see the company name on the address ! That it was there. Well clearly it wasn’t when the delivery driver had to ring and clarify were to deliver it to on private toad no 5 . Lot of time wasted on simple detail.”

Helpful Report

Posted 6 years ago

Hi Julie, I've looked into this and it looks like we had an error in the code where it wasn't passing through the company name on the delivery address to DPD. I'm really sorry for the inconvenience here and thank you for the feedback so we could solve the problem going forward. Glad that you are happy with the product, and thank you for your business, Rob

Posted 6 years ago

“Your service and staff were excellent, when I ordered and guide me through things that I didn't quite understand but your security is unprofessional and not very secure. My artwork, to be signed off, wouldn't come through to my work email account, so I gave your colleagues my personal email address on the understanding that this particular person would keep it to herself and not share with anyone. All my emails are now coming through on my personal account, including emails from other people!! I am not very happy about it. I have also emailed twice, with a problem I have with two of the hoodies but have had no reply, from anyone. It looks at though your after sales aren't very good either.”

Helpful Report

Posted 6 years ago

Hi Lynda, Apparently we have been blocked by the NHS email system, and ALL of our emails cannot get through. We have tried on numerous occasions and it bounces back every time, and we're not sure why. Do you know who we can speak to to get this resolved at all? We also have an email from yourself asking us to email your personal account with the artwork. This is why we have been contacting you on your personal email, as we have no other way of contacting you. With regards to your personal email - this will not be shared with any third parties or used to email any marketing material unless you ask us to, and you haven't, so you won't receive any. Hopefully you'll receive this email explaining everything through from our third party reviews platform, which is a different email server. Regards, Rob

Posted 6 years ago

“Firstly I would like to say that the end products that have arrived, are great and the all the children are very happy with them. I did however find the ordering process very stressful, and had to contact the team on numerous occasions because the design did not meet with the requirements that I had stated in my original order. I understand that my order was a little complicated as I was ordering 14 garments, some of which were basic leavers hoodies, some with zips and only a few with names on the arms, but twice I had to contact them as an incorrect name had been put in the '18', the style of '18'was different to what I had requested, the school name was not put on the front, as I had requested, and I was only contacted because the colours of some tops requested were not available. Each time the order was 'corrected' the prices went up, which actually left me out of pocket, because I felt unable to tell the parents that the price had increased for a 3rd time! Despite all this, however, on each occasion the staff were friendly and helpful and, as the whole process took longer than expected, they did speed up the delivery on the order and they arrived in time for the children to have them before the end of term. I appreciate that this is a very busy time for ordering hoodie tops, but I feel that if the details of the order had been taken on board in the initial quote and design, it would have been a much more efficient and less stressful process.”

Helpful Report

Posted 6 years ago

“The Hoodies were good value for money and were of good quality, however, supplier issues meant a delay to our order.”

Helpful Report

Posted 6 years ago

“I personally had 2 hoodies out of a batch of 27 which, when washed at the 40 degrees recommended on my label, resulted in discolouration of the printing, two parts a shade of blue and the lower print a shade of pink so it couldn't even have been something in my washing machine. My initial call to Yazzoo was met by a very unhelpful call handler who was rude and basically suggested I was lying. After further consideration and discovering that some of the other leavers had a label stating wash at 20 degrees, I called again the next day and after a further unhelpful conversation I asked to speak to a manager. This did result in a much better service and after sending photographs and returning the hoodies I did receive a replacement but I was still emailed to say this was a goodwill gesture rather than any acknowledgement that the information on the label was incorrect or there was anything faulty about the print used. Customer service very inadequate and I will not use the company again,”

Helpful Report

Posted 6 years ago

“Nice quality clothing however, the embroidered text was not as expected. The letter spacing was too close and was barely readable.”

Helpful Report

Posted 6 years ago

“The colour wasnt as strong as the picture's i sent in so a new top look's faded which is a shame the quality of the hoodie is fantastic though and the embroidery was on point ! .. Just what let's it down is cheap print”

Helpful Report

Posted 6 years ago

“They had great customer service”

Helpful Report

Posted 7 years ago

“The product is very good quality. The turnaround time was nearly two weeks which makes you one of the slower companies we have ordered from. The sizes needs looking at. I am the director of the company and can't wear my own hoody because it's enormous on me and I'm broad.”

Helpful Report

Posted 7 years ago

“Wasn't as well fitted as I thought”

Helpful Report

Posted 7 years ago

“I thought the t shirt was a bit thin/light for a work shirt other than that I am quite pleased with the product .”

Helpful Report

Posted 7 years ago

“Don't usually write reviews but after placing my order I tried to pay online.. error on my part but had to call to pay over the phone instead. Company took payment and received an estimated delivery date.. then I didn't hear anything back for 2 weeks and when I called they said they were still waiting for the payment and then said that the payment had been 1p short so that's why it hadnt been processed... even though they processes the payment over the phone. Wonder how long it would have taken if I hadn't called.. however once this has been sorted the items were delivered the next week and the garments are good quality. Perhaps system needs to be looked at?”

Helpful Report

Posted 7 years ago

Hi Craig, Apologies for the accounting error. It looks like it was a rounding error when different parts of our system were communicating to each other. We've had our developers working on it and it should be fixed now. Thanks for the feedback. Kind regards, Rob

Posted 7 years ago

“They sent the me 1 wrong item, but all in all is good and really quick service.”

Helpful Report

Posted 7 years ago

“Very good with communicating via email. Was first time I have ordered personalised items on this scale. Did as if they had any suggestions of design but was not assisted in it.”

Helpful Report

Posted 7 years ago

“I can't really fault it except the fact that one started fraying and the thumb holes were far too tight on one and the phone pockets doesn't even fit a 21st century phone in. The Hoody strings were also frayed and twisted when arrived. Unfortunately I have worn it as I did buy them for a reason so I can't even send it back now feel I have wasted money”

Helpful Report

Posted 7 years ago

“Quality is good, but ordered in size XS which is still more like size M/L !!”

Helpful Report

Posted 7 years ago

“Warm and cosy - but unexpectedly the material has no give( stretch) so getting it on and off isn't as easy as my other hooded tops. Perhaps that could be remedied”

Helpful Report

Posted 7 years ago

“Hoodies are nice, however sizing is all over the shot, bought a medium that was to large and a large that fit perfectly!!”

Helpful Report

Posted 7 years ago

Hi Tom, have you contacted us yet about the sizing issue? Can you email myshop@uniwear.co.uk with your issue please and we will get it resolve for you. It sounds like a faulty garment problem. Kind Regards, Rob

Posted 7 years ago

“I don't know if I was sent the wrong jumper or not but the jumper is definitely grey not black”

Helpful Report

Posted 7 years ago

Hi Eleanor, I can see that black melange was ordered, which is black but with a marl effect. As the marl effect is produced by having different shades this means that it comes out with a dark grey finish overall. I hope everything else is ok with the sweatshirts. Also good luck this year, Manchester was my old university :)

Posted 7 years ago

“The size is too big, even it if says in the website which size should be according the chest measure.”

Helpful Report

Posted 7 years ago

Yazzoo Personalised Clothing is rated 4.8 based on 5,889 reviews