Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meg was great. Very patient with my troubles. :)”

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Posted 7 years ago

“Really good support, very quickly dealt with and efficiently so.”

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Posted 7 years ago

“Although only a light user I have had, occasionally, to contact the call centre. Each time I have done so they have answered promptly and were extremely polite, helpful and professional - to sum up a great company and I would be surprised if anyone could find reason to complain!!”

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Posted 7 years ago

“I received new hardware today and had no idea what I was doing. I went on the online chat/help facility and Daisy was extremely helpful. She registered my hardware onto the system and was happy to listen to my questions and sorted out everything I needed. I am very very pleased with Yay so far and with employees like Daisy and her professionalism I know I will be a customer for a long time to come.”

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Posted 7 years ago

“Amazing customer service, very knowledgeable. Everything is just so straightforward from placing an order to getting completely setup. Nothing is ever too much trouble. Very pleased”

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Posted 7 years ago

“Superb. Very efficient and fast delivery. Excellent prices.”

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Posted 7 years ago

“Very helpful, happy to talk and answered all my questions! Quickly answered call too.”

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Posted 7 years ago

“You neither made me happy or unhappy. You treat me as a retail customer. We are a business, I want you to treat me as a business customer with a credit account payable monthly, but you don't seem to have that facility.”

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Posted 7 years ago

Hi Perry, I'm afraid we don't have or advertise that we offer credit facilities! Our aim is simply to offer you the best prices & the best service which we hope we have achieved for you. Please do call me to discuss if we have failed on either of those? Best Wishes, Daisy

Posted 7 years ago

“Outstanding customer service! I needed to set up a conference call and used the online chat facility with Meg. We then spoke together, she explained everything, set up my system for me and walked me through how to use it. Perfect! Having previously spent a fruitless hour speaking with Vodafone (hopeless), THIS is how customer service should work. Well done YAY and well done MEG - you're simply brilliant! :)”

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Posted 7 years ago

“the lady who helped me was efficient and knowledgable and just got on and checked all my configurations to make my phone work. She was honest and knew why I had problems - that other companies were either ignorant of did not want to disclose. Time saved. Job well done. Thank-you.”

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Posted 7 years ago

“Great online shopping experience, products competitively priced and great communication throughout the buying process.”

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Posted 7 years ago

“Fantastic service! Daisy is a prime example on how to communicate with customers. Customer service was above expectations and I would highly recommend people to join their services. All the best, Sohail :)”

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Posted 7 years ago

“Quick and straight forward, very happy with the service.”

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Posted 7 years ago

“The live chat is extremely good in helping not only choose the right products but then assisting me in pretty much setting up the whole business on VOIP. Would definitely recommend and continue to use for the long term.”

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Posted 7 years ago

“Great customer support helped me get up and running quite quickly. Simple and reasonable pricing policies appear to make this a great fit for my business, yay!”

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Posted 7 years ago

“Excellent service,and excellent prices,what more could do you ask for ?”

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Posted 7 years ago

“Great customer support. Really patient and helpful.”

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Posted 7 years ago

“The Yay team have been fantastic - with us every step of the way, and so very patient! We had some problems with the particular phones we ordered (not Yay's fault), and they went out of their way to help us sort it out. Our team would highly recommend them.”

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Posted 7 years ago

“I bought a pair of Grandstream cordless VOIP phones from yay.com, whilst they were faulty and had to be sent back, the way yay.com handled the return was pretty much a text book example of good customer service. I will be ordering from them again.”

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Posted 7 years ago

“Live Chat is a brilliant, life line - much much needed lately. Laurence been a star a usual. thanks”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,032 reviews