Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and informative - incredible service! 100% recommend!! Thank you Team Yay!”

Helpful Report

Posted 4 years ago

“Firstly, the entire team at Yay.com are a godsend. We've never looked into VoiP / SIP phones before, though it would be too complicated, designed for massive companies, but no! The team helped us thoroughly from first ordering, to getting phones set up, technical support when adding new telephones and users, right the way through to end-user and billing support! We can't thank them enough for helping us and our telephone provider switching made so simple. The phones are brilliant, can be configured remotely from their office, pricing is spot on and very affordable, with a very generous calling package. Thanks for your ongoing support in helping us get used to the new system! Cannot recommend enough.”

Helpful Report

Posted 4 years ago

“Brilliant customer service and fast delivery.”

Helpful Report

Posted 4 years ago

“GREAT CUSTOMER SERVICE. MADE IT ALL VERY EASY TO UNDERSTAND AND A VERY NICE MANNER SO FELT AT EASE.”

Helpful Report

Posted 4 years ago

“I called to get help with setting up the new VOIP phone I'd been sent to use for working from home. Victoria was incredibly helpful and guided me through all the set-up to get the phone working properly. She was kind and polite at all times. Excellent customer service.”

Helpful Report

Posted 4 years ago

“Brilliant service thank you”

Helpful Report

Posted 4 years ago

“Sutton on Sea Community Cars is a registered Charity and in 2019 we decided that our small call center should upgrade to a 21st century telephone system. We had no knowledge of VOIP so we chose Yay.com because we liked the name, and Yay was a UK company. From day one Yay has sat at our side and they were still there this morning 28/04 2020”

Helpful Report

Posted 4 years ago

“Very Friendly Customer service, Easy to use App, it does what it suppose to.”

Helpful Report

Posted 4 years ago

“I have just arranged a Conference Bridge with Daisy's customarily friendly help so she's kept up the high standard of service I have come to expect from all representatives of Yay without exception! Couldn't recommend more highly.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“The team are quick to respond to queries, patiently provide thorough explanations, and are super friendly too. We’ve used their services as part of our voluntary efforts around Covid-19 and would highly recommend!”

Helpful Report

Posted 4 years ago

“Brilliantly helpful and efficient as always!”

Helpful Report

Posted 4 years ago

“Excellent service and very helpful someone like me who is useless with IT.”

Helpful Report

Posted 4 years ago

“What a pleasure to work with the Yay team!!”

Helpful Report

Posted 4 years ago

“Excellent quality, very good service!”

Helpful Report

Posted 4 years ago

“Call Yay support for help in setting up my phones. Jez provided a swift and thorough setup of the phones and was courteous and friendly. He made me feel a valued customer - I would recommend Yay without hesitation.”

Helpful Report

Posted 4 years ago

“Very polite service and fixed the problem very easily. Makes navigating the system easier.”

Helpful Report

Posted 4 years ago

“REVIEW OF YAY.COM Dealt with Meg in customer support a few times. Helped me deal with any issue. Customer service also setup my pc to work with my crm to click dial calls so everything worked quickly and smoothly. Interface is super easy to use, very easy if you have 2 screens to work and dial at same time in a fast paced sales environment, Company has been great whenever i have touched base. Little more expensive than some other companies but well worth the few extra quid to know your looked after and get a quality product that doesn't let you down. App works well on the phone, call recordings haven't let me down yet, the interface to get call history stats and recordings is also very simple. Great product great customers service would highly recommend. Rich Managing director of THEGOGROUP”

Helpful Report

Posted 4 years ago

“The team at Yay were all very helpful, patient and understanding of our needs. Communication is always fast and efficient and their willingness to help is exemplary. Happy to recommend Yay.com to any business looking for a hosted VOIP service.”

Helpful Report

Posted 4 years ago

“How come we’ve never heard of yay.com before? I would seriously recommend them not only for the value and features you get as standard but also the customer support. Had a few queries which were answered within minutes of me sending an email. When I had a config problem with my phone that was provided by a previous provider Konner took over my computer remotely and resolved it in no time at all. Highly recommend.”

Helpful Report

Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews