Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meg was really helpful, answered my query quickly and was very friendly! Thanks Meg.”

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Posted 7 years ago

“5***** to Meg ! very helpful and fast ! I recommend her !”

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Posted 7 years ago

“5 best reasons to chose YAY: 1-Very easy to configure and install, 2-The customer service is excellent, very highly trained people 3-Yay devices are good and also the price is very interesting 4-Calls quality is excellent 5-With their Dashbord only immagination is the limit”

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Posted 7 years ago

“ever since i made the first contact with Yay.com regarding a skype phone they have been wonderfully helpful. As a complete novice I had no idea on how to use the phone, have new numbers and set anything in my account up. In some ways you don't need to have any knowledge at all as a simple call to the customer service team and they guide you through whatever you need. I never leave reviews but in the past 2 weeks I have felt compelled to do so by 3 companies and all for outstanding service, Yay is right up there and regardless of cost, which Yay seem to be hands down on that too, the level of support is second to none! Thank you all so much”

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Posted 7 years ago

“As a beginner to VOIP I was initially intimidated by all the options on the web site. All I wanted was a new phone number that I could direct to my mobile. I managed the initial set up but had some problems queries and questions. As I was doing this in the evening, I could not speak to anyone and even though it said there was live chat I spent an annoying time searching for the 'chat button' to eventually realise this was also only during the office hrs. I rang the help line the next day and I have to say the lady that helped me was fantastic, the best help line I have ever rung! It was necessary to ring the help line twice again as I got to grips with the 'dashboard' and again the customer service agents were great. Polite, knowledgeable and helpful. I don't normally bother writing reviews and don't give praise easily, but having endured a lifetime of frustration with different so called customer helplines, (BT, NPOWER, APPLE, to name a few!), I can honestly say YAY have it spot on.”

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Posted 7 years ago

“A great team,more than willing to help and also take the time to discuss your needs.Highly recommended.Many thanks to Yay and we will certainly use there services again.”

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Posted 7 years ago

“Fantastic response to inquiries; VOIP phone delivered, set up and working within 24 hrs including a remote Teamview walk-through with Laurence. Later call to Meg had Voicebox working for out-of-hours calls. Most impressed by knowledgeable, friendly and supportive staff. Jeff”

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Posted 7 years ago

“Prompt, accurate, friendly help. Thanks”

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Posted 7 years ago

“Easy set up. Great support.”

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Posted 7 years ago

“Laurence replied promptly to my email. He was able to connect to my computer using TeamViewer, access my PBX and check the settings were correct to be able to use it with the SIP Trunk. He then went through where I'd gone wrong and explained how he rectified it. He was friendly throughout.”

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Posted 7 years ago

“Superb help from Meg :)”

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Posted 7 years ago

“Laurence was helpful & friendly”

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Posted 7 years ago

“Superb Support!”

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Posted 7 years ago

“Great to deal with and clear communication.”

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Posted 7 years ago

“Daisy was incredibly helpful and answered my query promptly.”

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Posted 7 years ago

“Sorted a problem that it would have taken me a year to resolve on my own. Much appreciated”

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Posted 7 years ago

“Very efficient. Next day, even though I did not pay for it. Good pricing.”

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Posted 7 years ago

“very efficient, made things easy for me”

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Posted 7 years ago

“Veyr fast and very efficient - delivery arrived within a minute of predicted time Could not be better”

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Posted 7 years ago

“Laurence and team went above and beyond getting our phone system setup. First class customer service and once up and running it works like a dream - highly recommend. One thing I would say to anyone going down the VOIP route - buy a new router.”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,032 reviews