Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt was efficient and speedy, while also being patient and expressing interest in my concerns. Keep this guy around and let him know his customers were EXTREMELY happy with his response, what a guy!”

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Posted 4 years ago

“I am a new business and have just started using 'YAY,' they have been incredible!! Raul has rang me each week to make sure everything is working correctly and if I need any additional support. The phone system is great that I am using and have no problems what so ever!! Excellent customer service & I would highly recommend!! Raul - thanks for all your time, effort & support.”

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Posted 4 years ago

“Had just finished setting up when I got a call from customer service who helped me complete all the steps I wasn't sure on. very clear and helpful thanks migel!”

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Posted 4 years ago

“Amazing service, great support and easy to use...”

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Posted 4 years ago

“Very good Customer support”

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Posted 4 years ago

“Great communication, my account was set up fast and Miguel was very helpful taking me through the whole process.”

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Posted 4 years ago

“Fab! I’ve had a virtual landline before but Yay knocks spots off my previous experience. Just brilliant.”

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Posted 4 years ago

“I setup the domain myself since I know how it all works but I was amazed that I got an email and a call to see if I needed any help. I’ve never had that kind of customer service before. The customer service seemed very welcoming that if I did have any questions I would definitely ask. Shoutout Miguel for making the best customer service experience I’ve ever had”

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Posted 4 years ago

“Fast becoming a massive fan! Started with a new number for a new venture. Worked great, simple interface and all the features I needed. Moved my existing business line to them. Easy and cheaper than I expected. Bought a phone from them - one click setup. About to move my domestic number. End result is that I have improved services (including "wish every company was like this" customer service) for a massively reduced price. Yay indeed!”

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Posted 4 years ago

“Always helpful. Quick to respond and resolve issues. Highly recommend.”

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Posted 4 years ago

“Great customer service. Konnor was really patient and helpful talking me through account changes and my million questions. Lovely to experience a company with real human beings at the end of the phone. My call was answered immediately and the changes processed in a few minutes.”

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Posted 4 years ago

“Amazing and easy to use, helped me and made sure I was happy with their services.”

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Posted 4 years ago

“Very Good service, helpful customer service, I strongly recommend.”

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Posted 4 years ago

“Excellent service from Yay”

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Posted 4 years ago

“Great customer service The team at Yay.com are the best - courteous, professional and always helpful. I wouldn't hesitate to recommend to anyone looking for a VOIP provider.”

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Posted 4 years ago

“Spot on and very helpful!”

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Posted 4 years ago

“The great customer support I appreciated it.”

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Posted 4 years ago

“Great site with great service 10/10”

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Posted 4 years ago

“Having experienced years of poor service from large telecoms co, switched to Yay. Easy, simple and customer service is fantastic.”

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Posted 4 years ago

“With a recent change in my circumstances, I have set up a home office and decided to move to a VOIP system to cut down on cost. I can now take and make calls from home or through the app on my mobile either way to the outside world it looks like I am in my office which is great. I purchased the phone from YAY as well as the service, all my calls to the guys to set up were answered promptly any issues I have had with understanding how anything worked have been answered quickly and explained thoroughly. Both the customer services and the service itself has been 2nd to none, definitely recommend to anyone.”

Helpful Report

Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews