Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very approachable as a company and respond with positive options - remarkably different to say BT or Virgin - you would never go back to the big players again”

Helpful Report

Posted 7 years ago

“Very, very straightforward and easy domain purchases made all the more pleasurable by an interface that worked straight of the box [no browser related issues]. Everything was technically full of all that I sought and yet simple to operate. No messy menu's and not-so-clear choices to make...the entire domain purchase was made pleasant and simple. Perhaps the best in 20 years of domain purchases from the big, and not so great, guys. Add in very fair pricing which, if you consider all the extras you get free of charge [EG domain privacy..some companies charging £9.99 for each domain], made Yay the best decision I've made on the domains front, for years. Next stop, I'll be trialling their VOIP services as soon as we are out of contract with current supplier as THAT looks even tastier :O) Thanks, Yay...looks like you have a long and prosperous future ahead of you!”

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Posted 7 years ago

“I've been a customer of Yay for more than a year. I make use of the unlimited calling plan, multiple presentation numbers (so I can "be" the people I work for) - and I am already completely happy with the service in any case.... But let me explain... My wife needs to spend some time in the sun because of injury (the heat being good for her). Jez spent an incredible amount of time helping me to set up her mobile phone with an app called 'voiper' which will enable her to call back to or receive calls from the UK absolutely seamlessly without the need to use international dialing codes (or costs). Really pleased with Jez's help all with total alacrity!”

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Posted 7 years ago

“Jess was very helpful and took time to solve my issue excellent customer service and great result”

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Posted 7 years ago

“Great service. Very fast and easy to use. Phone arrived and was connected and working within 30 mins. Will be buying more numbers and phones in the near future!”

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Posted 7 years ago

“System was very smooth and easy to setup. Phone was delivered next day and working/taking calls within half an hour of delivery.”

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Posted 7 years ago

“Very, very helpful and always professional”

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Posted 7 years ago

“Not only was my helper polite and friendly she was very helpful and got both my issues resolved quickly and explained what I should do in the future.”

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Posted 7 years ago

“Ease of purchase and ease of use. Extremely friendly and helpful Customer Service helped to set everything up and answered every technical question. Product was ready to use within few minutes after purchasing. High rating for friendly approach over the phone.”

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Posted 7 years ago

“Enquiries answered immediately, by phone or email. problems eradicated straightaway in a friendly and courteous manner making allowances for those of us not fully conversant with computer language.”

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Posted 7 years ago

“You are brilliant and very helpful. You have save me some headache and now I feel much better thank for your great help. Many thanks”

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Posted 7 years ago

“Yah know exactly what they are doing. They quickly solve your issues, explain concepts in simple terms and encourage you to keep asking if you have a problem so it feels you have support at all times.”

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Posted 7 years ago

“Whilst I have also felt I was tech savvy I have never got involved with VOIP before now, other than the obvious one. i have been blown away by how powerful this technology is. Whilst daunting at first, the customer support has been amazing and whenever I get stuck I just have to email and I get a reply with clear instructions from a patient team. Each time I think my requirement is impossible, I find that it is simple to configure. Very well done on an excellent service, and thank you”

Helpful Report

Posted 7 years ago

“Jez gave awesome service. Made problem very easy to solve. Couldn't have helped anymore at all. Thanks Jez”

Helpful Report

Posted 7 years ago

“"Yay... you really blew several other service providers out of the water, after a 2-day frantic search to find headache-less and minimal admin business line in the UK. Your approach is fun & friendly, your website copy is written in corporate robot-free lingo and to be up an running within the hour was refreshing. Big-up to Jez. I ran into some setup difficulty briefly, however Jez (customer service) came to my rescue like a true tech ginie should. "”

Helpful Report

Posted 7 years ago

“I spent weeks testing many other telephone systems to use for my business. It was exhausting; very difficult to use a lot of the software, and they were very limited unless you had the best plan they had which would cost too much, especially for new start businesses. I was about to give up when I stumbled across Yay.com and I am speechless. Within 15 minutes, I realised Yay.com was exactly what I needed and since those minutes it has exceeded my expectations and does every day I use them. From their user friendly website/dashboard, their incredible customer service (thanks Daisy!), and their amazing unlimited plans for a very good price. They've just managed to do everything perfectly, I am completely blown away. I've never written a review in my life, but I have to. I can guarantee any business needing this type of software, you will not go wrong with yay.com. You cannot put a price on customer service, which is their biggest strength. Yay.com is all you need and thank you for in advance for improving my business dramatically. Thanks again, Ashley.”

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Posted 7 years ago

“You answered my question quickly and professionally”

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Posted 7 years ago

“item that i ordered arrived on time, perfectly packed, just as they said they would. Would certainly recommend, excellent service”

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Posted 7 years ago

“Great customer service and helpful people to speak to on the other end of the phone”

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Posted 7 years ago

“Very good customer service – made using Yay very easy.”

Helpful Report

Posted 7 years ago

Yay.com is rated 5.0 based on 2,032 reviews