Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful, nothing too much trouble.”

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Posted 2 years ago

“Yay are always friendly and always helpful and always good customer”

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Posted 2 years ago

“Quick turnaround in resolving my queries. Problems solved within the day. very approachable and responsive team. Keep up the good work.”

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Posted 3 years ago

“Nathan and Toby (and anyone else who worked on my ticket) were excellent! They responded quicker than expected and swiftly solved my issues. They even went above and beyond and solved another problem I was having.”

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Posted 3 years ago

“I joined yay.com to help control inbound calls for my business. At first look I was a bit overwhelmed konnor from the support team give me a call talked me through it and I was up and running with my new number in less than 5 minutes. Great service!”

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Posted 3 years ago

“The age of good customer service dead? Yay.com's support team were absolutely amazing, this type of service may look expensive but the time & effort their team puts in when you have the smallest of problems is fantastic, it is really clear the money is going to a quality product & fully experienced staff. so far I have had a great experience with no call dropouts or unclear calls with anyone. 10/10 would recommend yay.com (their support team know a thing or two about old phones as well! )”

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Posted 3 years ago

“So far so good. I have done my due diligence in expressing my honest opinion about the great customer service I have experienced thus far. I hope it stays that way as a consumer/user of your service. Its genuinely promising and if there was an opportunity to invest in this company I absolutely would do so.”

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Posted 3 years ago

“Easy to use website, good price, delivery on time but best of all are their Customer Service Agents. I asked questions both before and after sign up and they got back to me almost immediately with an answer. After being a customer for a couple of years, I made an error when up grading our package with them. Their Customer Service team sorted it out straight away and have issued a refund. I really cant find fault with them.”

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Posted 3 years ago

“First Class Service thank you!”

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Posted 3 years ago

“I needed some help adding a voice message on Yay so my clients could still reach me and leave a message and Toby was on hand to make sure this was added with the minimum of fuss.”

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Posted 3 years ago

“Very easy to set up and the team at the end of the phone were superb !! Highly recommended, it works as advertised.”

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Posted 3 years ago

“Fantastic service, excellent customer service and painless !!”

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Posted 3 years ago

“Konnor was a great help, 10/10 customer service!”

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Posted 3 years ago

“Exceptional service as always and competitively positioned. This forward thinking VOIP provider has been a key component of our work and they're a pleasure to work with.”

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Posted 3 years ago

“I had a problem with my telephone not registering. The help l received was excellent the members of yay help desk were courteous and extremely Helpful. The problem was found and we are now back on line. Thank you John smith”

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Posted 3 years ago

“Lots of companies offer VOIP, Yay are no different in that respect, what counts is customer service, available at the end of the phone to UK based staff who are very helpful and knowledgeable. That counts for a lot, when I needed some help at 7-30pm it was still available!”

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Posted 3 years ago

“yet again, a quick and swift resolution for my issue. Great support team and phone system....highly recommended!!”

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Posted 3 years ago

“Very good so far”

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Posted 3 years ago

“Second time buying Unifi products from yay. Been flawless and always been by far the cheapest supplier of it. Happy with the service”

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Posted 3 years ago

“I used the you Tube guide on how to set up my VOIP telephone and it made the actual set up almost seamless, especially as I bought the Grandstream GXP1630, similar to that in the video. One final call to technical support and now it all works perfectly.”

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Posted 3 years ago

Yay.com is rated 5.0 based on 2,032 reviews