Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every-time I speak with the Yay support team I am blown-away by their excellent work. Nothing is too much trouble and their product knowledge if second to none. I wish all companies support staff were like this! One very happy customer here!”

Helpful Report

Posted 5 years ago

“Matt was very helpful with our query”

Helpful Report

Posted 5 years ago

“Very helpful, polite and professional staff handling all queries. Delighted with them!”

Helpful Report

Posted 5 years ago

“Really helpful staff and willing to help . Best service so far.”

Helpful Report

Posted 5 years ago

“Im a complete novice setting up my own website. I had fantastic support via telephone and screen sharing from Megan to help me navigate and overcome difficulties I encountered. I highly recommend yay.com”

Helpful Report

Posted 5 years ago

“Great help on the phone to help me wit my call routing problem and also suggested using the yay.com app which would save me a bit of money. Super service, thank you.”

Helpful Report

Posted 5 years ago

“I've only been a Yay customer for a few days, but so far I love it! I have a large portfolio of domain names and finding the right registrar to manage them can be tricky due to pricing or ease of use. But Yay seems to be tailored for this: • Tiered pricing – brilliant! Someone registering just one domain will likely be more hassle than a professional with hundreds of domains. • Bulk actions for a variety of things – huge time saver! • Presets/templates for nameservers and contacts • Negotiable prices if you are a big client – Cha-ching! • Prompt and friendly support - hopefully I won't need them much • Two-step authentication – still rare among registrars these days”

Helpful Report

Posted 5 years ago

“Great service, and a lady with amazing patience who dealt with this novice in an informative and instructive manner staying cheerful the whole time.”

Helpful Report

Posted 5 years ago

“I have o say that the service, prices and all the things you can do are amazing. We have 3 phone lines with them and it was always easy to get numbers and set up everything. When having some issuss you just call them and they are really helpful. 100% recommended. What happens when something doesn't work? My philosophy is, we all make mistakes, there is always room form errors but the important thing is your reaction to them. Today I tried to buy a new line in Spain so our new Spanish customer could have a local phone to call as. I selected a number but in the end, the number was not available. Jaz from customer support sent me an email explaining the problem and giving me a couple of numbers for me to select. There was a small problem with the numbers 🙈, I wanted a 13 in my phone number (lucky number: Sorry Jaz 😬). No problem, he spent hours and hours enquiring and trying to get me my lucky number, and he did it👍. Yay.com, take care of your customer service, the few times I called and when I needed help they always worked on getting me a solution. Nicely done, you have a very happy customer!! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 5 years ago

“Just signed up for their free 14 day trial but so far so very good indeed! The 3 people I have spoken to have been prompt in answering and very helpful so I was up and running very quickly. I chose them because of their support reputation from a forum I happened on and it appears to have been borne out completely by my first experiences.”

Helpful Report

Posted 5 years ago

“Really helpful and friendly service (Meg)”

Helpful Report

Posted 5 years ago

“I spoke with an advisor from Yay.com today who was very helpful & patient, I could not recommend them highly enough.”

Helpful Report

Posted 5 years ago

“Jez was a great help, and managed to solve my problem quickly even though I wasn't able to install the remote assistance software that was offered (IT restrictions).”

Helpful Report

Posted 5 years ago

“My customer support rep was extremely helpful, talked me through every aspect and scenario that I threw at him and I never felt like they were trying to rush me off the phone. That”

Helpful Report

Posted 5 years ago

“YAY saved the day again. I have a awkward configuration requirement which could not be met my other providers. The enquiry came my way and I brought it to YAY and no surprise to me really that they were able to handle the requirements without any issues. Well done YAY for listening to customers and providing the service that consumers need without being ripped off.”

Helpful Report

Posted 5 years ago

“Always knowledgeable and courteous. I have set up several systems with YAY.COM and never had a disappointing experience. Highly recommended.”

Helpful Report

Posted 5 years ago

“A very quick response to my query - sorted. Many thanks.”

Helpful Report

Posted 5 years ago

“We have just started out 14 day trial. We were unsure of something, we gave Yay.com a call, answered promptly and sorted our question”

Helpful Report

Posted 5 years ago

“Tip top support - yay!”

Helpful Report

Posted 5 years ago

“I've been a customer of Yay.com for over a year now and I'm impressed with the overall quality of service provided. The Pricing is very competitive and the included feature set is comprehensive. The service is reliable and easy to use and had saved me hundreds of pounds over the last 12 months.”

Helpful Report

Posted 5 years ago

Yay.com is rated 5.0 based on 2,032 reviews