Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always my issue was dealt with in a patient, and diligent manner until resolved. Excellent customer service , I can't recommend Yay highly enough.”

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Posted 5 years ago

“Awesome service, great quality calls. Brilliant support and the new apps and integrations are 10/10 :-)”

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Posted 5 years ago

“As helpful as ever! These guys are great, any question I've ever had they've had the answer and been on hand to help me setup or system. Definitely recomend them.”

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Posted 5 years ago

“Great functionality and features. Customer support team really do go above and beyond with helping us from setting up right down to ongoing management.”

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Posted 5 years ago

“The phone lines were busy but I emailed and they called back within a few minutes. Wonderful service once speaking to someone, solved the problem and extremely friendly and helpful.”

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Posted 5 years ago

“I'm currently setting up a business from home. I live in a rural location and don't have a landline going into my house but I was needing a phone for business purposes. I contacted Yay initially with some queries about setting up which were all answered promptly and clearly. I then went ahead and purchased one of their packages, all of which offer great value for money, in my opinion. I set up the softphone on my laptop which was really easy to do and I run it on a wi-fi internet connection. The quality is great. I have experienced no delays or drop outs so far and the clarity is just as good, if not better, than a landline. Customer service is superb. If there's anything you need to check out or get some instruction on they are easy to contact and get back to you quickly. I tend to send an email or a message from my account on the website. Each time I have needed help the response I received gave me the information I required and pointed me in the right direction (thank you to Jez, Konnor, Meg and Victoria, who have helped me so far). I really value this level of customer support and feel very confident that if any issues arise in the future they will quickly be resolved. I also like the website set up. It's really accessible and easy to use. And there's lots of information online about VOIP services and other products.”

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Posted 5 years ago

“Not only is YAY's phone system excellent, their customer service is genuinely some of the best I've encountered from any supplier to our business! Not that we've had many, (and they've mainly been to errors at our end!) but any technical issues that have arisen have been dealt with quickly, seamlessly and with no disruption to our business. Would recommend to any company looking for a reliable, easy to use phone system with a great support team to help out.”

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Posted 5 years ago

“Wonderful service, nothing was too much trouble. Affordable and flexible plans. Would definitely recommend!”

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Posted 5 years ago

“Fantastic systems, with the best friendly knowledgable staff, always willing to help with anything you need. Great products and great customer service make the ultimate supplier!”

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Posted 5 years ago

“Had an issue which took me by surprise but it was quickly sorted to my satisfaction without anyone having to get excited. Thank you”

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Posted 5 years ago

“I've only just signed up. I did the 14 day free trial to play with the features and make sure I could set it up as I wanted. I then decided to proceed with the "starting out" package. Victoria called me the morning after I signed up. It was a nice touch and even better that she was knowledgeable about the system and could immediately help me with my questions and clarifying some points that I misunderstood. I think if one thing were to be improved, I do find myself struggling to find the features I'm looking for. I'm sure I'll get used to it, but I'm finding that it takes me a few goes to find things like the call history and members settings - especially when the browser window is small - as the layout is quite different. All in all, it's been a good start.”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks for getting back to us with your feedback, and we were really happy to hear you've had a great experience with us so far! At Yay.com the customer experience is ultra important for us, and the user interface plays a critical role in this. We acknowledge that as a new customer the tons of features you have available may look a little daunting at first, which is why we offer bi-weekly webinars from our site, to show you around and make sure you are making the most of your Dashboard! You can register for our webinar here: https://www.yay.com/webinar/ Don't forget our customer support team is available 7am-10pm, Mon-Fri, so you can always give us a call if you ever have any questions! :) Thanks again, Jez (Yay Support Team)

Posted 5 years ago

“We are very pleased with Yay.com - they answer the phone and emails very promptly when we ask questions and find the solutions to any problems with ease.”

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Posted 5 years ago

“Just registered as a reseller and am already blown away with their high level of customer service. No question is too short or too basic for them!”

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Posted 5 years ago

“Original Review (1 Star rating): Faulty phone from them and when I asked for a replacement/repair they tried to avoid their legal responsibilities and tried to palm me off with the Manufacturer, despite my contract being with them (as the seller)... Not a good first impression; As with all companies the real test is the customer support (when things go wrong) and how well they look after you! Updated Review: After another call to Jez at Yay.com, he understood Yay.com's responsibilities and arranged to return the faulty phone to the manufacturer (via Yay.com) for repair/replacement (at no cost to me). Two weeks later I have a new phone and I'm back up and running, now that is what I expected at first, so my revised rating is 4 stars... Thank you Jez! I may be back for other hardware or services in the near future.”

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Posted 5 years ago

“Excellent service over the phone, calls are answered promptly by individuals who clearly understand the technology, and who quickly get to the bottom of issues with simple easy to understand resolutions. I wish all the providers I dealt with were as efficient as this!”

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Posted 5 years ago

“Always there when we need ! Thank you !”

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Posted 5 years ago

“The Dashboard and support are great. I'd thoroughly recommend Yay to anyone. My only suggestion to Yay.com would be to make some google indexed documentation but as the support is good it is not needed!”

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Posted 5 years ago

“excellent. quick, efficient and spot on customer service. makes life easy,”

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Posted 5 years ago

“Always helpful and very easy to deal with. Would highly recommend”

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Posted 5 years ago

“I had a problem following a power cut, where my cordless phone was not working via a Grandstream adaptor. I contacted the Yay customer support team by e-mail and in under an hour they provided a helpful response to check items. Unfortunately this didn't solve the problem, so I called for further advice [using the Yay app on my iPhone - which allows me to make and receive landline calls, brill :-)]. I downloaded a remote access app to my Mac and within a minute the adaptor and my phone were working again. Following a couple of test calls to and from my cordless phone I was good to go. Thanks Yay! for a great service. KR, Peter.”

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Posted 5 years ago

Yay.com is rated 5.0 based on 2,032 reviews