Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and value, I have been with Yay for a few years and recently upgraded a phone from Yay, Konnor in Yay logged on remotely and organised everything quickly and efficiently. I don't need to speak with Yay often but when I do, they are fast and efficient and friendly.”

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Posted 3 years ago

“Friendly and helpful”

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Posted 3 years ago

“Helpful, courteous and friendly support.”

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Posted 3 years ago

“Great sales and support team, that do not treat users like idiots. The platform and service is rock solid and extremely flexible”

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Posted 3 years ago

“Meg was extremely helpful and very patient! After an issue with my desk phone, as soon as I started describing what my issue was, she knew straight away and spent over 30 minutes on the phone to me fixing it. I am very glad to say that the phone is working superbly, thanks to Meg. Customer service at the very finest!!”

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Posted 3 years ago

“A great outfit. Really pleased we went over to VoIP - and that we chose Yay! We have been with them for two years and are very impressed with the service. Just had a minor issue at our end, called the support helpline - all sorted out in a couple of minutes. Konnor couldn't have been more helpful. Highly recommended.”

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Posted 3 years ago

“Great service from Matt”

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Posted 3 years ago

“Support has always been great, I use YAY for 2 years now, problems solved very fast and kind and polite behaviour, 5 stars for Miguel!”

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Posted 3 years ago

“Great system! And issues that do arise the team are instantly on it to assist and resolve problems immediately, and you get to talk to a human!”

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Posted 3 years ago

“very happy with help today thanks”

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Posted 3 years ago

“Great service and support. I would not hesitate to recommend Yay to anyone who wants more control over their calls for home or work.”

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Posted 3 years ago

“A pleasure to deal with and good value. Patient and helpful when advising and organising setup.”

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Posted 3 years ago

“Raffi was very helpful in answering all the questions I had regarding voip. Yay has a very simple and straightforward setup, and excellent customer service.”

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Posted 3 years ago

“I approached changing to a VOIP system with some fear. I am a sole trader who is now working at home and so have no IT support and am not technically minded. The Yay.com team were very helpful in explaining how it all works, what the options were and how to set up. The free trial was useful and allowed me to become comfortable when using VOIP before committing to the hardware. The support team were so patient when helping me get the desk phone and the app set up and it has worked like a dream. The app effectively gives me a second phone when I am not in my home office and the clarity of the calls is first rate. I am very happy with the service and the speed and qaulity of the support.”

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Posted 3 years ago

“We are completely new to any form of internet phoning. From our first contact with yay with have been very pleased with the friendly service we have received from very competent staff. Konnor has been a star tonight, taking over our computer and configuring all the devices and setting everything up. Thank you so much. We would not hesitate in recommending yay.”

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Posted 3 years ago

“good support”

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Posted 3 years ago

“Fantastic service and very helpfully talked me through all the options to amend our phone scripts.”

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Posted 3 years ago

“Had a problem with my Voip phones and Raffi was excellent. She was very persistent and didnt give up when there was no immediate solution. 10/10.”

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Posted 3 years ago

“agent meg was quick to resolve my issue. :) Big thanx to agent meg”

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Posted 3 years ago

“As a MSP we have been using yay for both our VOIP and networking hardware needs for a few years now and we had absolutely no problems. Prices are very competitive and in most cases delivery has been next business day. Whenever we have used customer services they answer our calls promptly and are very polite and helpful even during Covid. If you are a business looking to resell VOIP services or even just need to purchase networking or VOIP hardware then give yay a go. PC ONSITE”

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Posted 3 years ago

Yay.com is rated 5.0 based on 2,032 reviews