Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We took up Yay after a good test drive a few years ago. I still remain impressed. As a small business owner myself I find it rare to experience the same care and attention from bigger organisations. Except Yay. What a refreshing change ! I cannot fault the support (when I needed it), pleasant, helpful and nothing seems too much trouble, just how I treat my customers ! Well done Yay....I would recommend you (and have) to anyone in the market for your type of services”

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Posted 4 years ago

“Great service, always quick to handle queries, operators are very friendly and willing to go above and beyond!”

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Posted 4 years ago

“Only attempt the free trial stages of using Yay, but very impressed that Frankie called twice to speak with me - and responded to an email. Very refreshing to speak with someone directly and not sit through menus and queues. A promising start!”

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Posted 4 years ago

“Jez was extremely helpful as always. Talked me through the solution to my problem and double checked to make sure the changes were working. It is refreshing to get such consistently excellent customer service from Yay.com”

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Posted 4 years ago

“I have been with Yay for a few years now, I'm always impressed with there support on the odd occasion that i've had a problem. Nothing is to much trouble and they really care. I would 100% recommend Yay.”

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Posted 4 years ago

“Great customer service. Thank you to Matt and Meg!”

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Posted 4 years ago

“Excellent service! We had a small issue setting up our hardware. The help team were pretty awesome and had is up and running in no time at all. Totally recommend!”

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Posted 4 years ago

“Customer service is second to none, always happy to help. the platform is great if you want a more flexible service compared to the bog-standard phones system. Ed was extremely helpful”

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Posted 4 years ago

“Fantastic service , really helpful and sorted my issues immediately . A real pleasure to deal with this guy . Many thanks”

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Posted 4 years ago

“Excellent Service , Matt helped on my every query”

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Posted 4 years ago

“Miguel listened patiently as I described the problem, and even though there was a mistake in the Amazon record of my order he advised me and supported me with clarity, efficiency and kindliness. Thanks very much”

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Posted 4 years ago

“Miguel was very patient on my ever changing questions, even superbly handling those I had coming in from my team. He knew the ins and outs of the platform and highly skilled in articulating the solutions it provides, especially for us business people. His walk through was smooth and felt the instructions were given in person rather than over the phone.I was really surprised it was only his 3rd week as he gave precise advise like a tenured pro. You guys should also thank your recruiter for discovering a rare find. He is an excellent agent, authentic in his desire to help. The guys going to go places”

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Posted 4 years ago

“5-star support from Meg at 7.30am! Super knowledgeable and really saved me a lot of time and money in setting up our system. It was totally painless - I wish all of our suppliers made it that easy! Well done guys”

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Posted 4 years ago

“I’m a big fan of NETXL as I’m a Ubiquiti fanboy and you always seem to be the best price. We are an accommodation provider in Cardiff and I’ve been ripping our old equipment out and fitting all new Ubiquiti gear as well as installing it all into our new projects. Customer service and deliveries are super fast which is essential in IT.”

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Posted 4 years ago

“Took no more than a few seconds to sort my Issue Ed, was more than helpful thank you”

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Posted 4 years ago

“Great Team, excellent support, as ever!”

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Posted 4 years ago

“Our business has used Yay.com for a few years now and always pleased with the service. Meg is a star and always understands what we need quickly. This week Ed has been the same so future help will continue to be awesome, quick and professional. Thanks all.”

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Posted 4 years ago

“I found the service provided was excellent and really helpful in terms of getting me set up and helping to understand how to use the system. Great, would definitely recommend it.”

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Posted 4 years ago

“Exactly what we wanted, good price, very speedy delivery - thank you.”

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Posted 4 years ago

“Had a very welcoming and well-serviced call with yay.com. Well done to Miguel for resolving our issue and getting our call routing up and running.”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews