Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful telephone support - solved my problem quickly, no lengthy queue”

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Posted 7 years ago

“super fast delivery, best price for product on the internet. kept up to date of delivery via text message very useful.”

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Posted 7 years ago

“The service from all the staff at Yell.com has been fantastic, from assistance choosing the number, to the type of package that would be most suitable for me and my business - they have helped me through every step of the way. I would recomend Yay.com for the product as well. Nothing but excellence throughout.”

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Posted 7 years ago

“With years of wrong advice and mis-selling phone services we didn't need. I was particularly suspicious about any telephone service providers. After weeks of searching, I was on the verge of signing up with another provider for 3 years. Then I came across www.yay.com. The price is half of what I was quoted by at least 4 other service providers. That sounds too good to be true. I went back to the provider I was about to sign up. They told me if something sounds too good to be true then it's likely not to be true. I then looked further into yay.com. They have over 400 positive reviews. I thought to myself all 400 customers who posted reviews can't be all fools. Besides, they have no minimum contract period. I just could not possibly find anything negative about yay.com. The only possible catch I could think of is the terrible customer services. It seems to be typical of most low cost businesses. Very excited to test out yay.com's customer service, I was up really early this morning. I rang 0330 122 6000 and was surprised to know they don't have auto answering system. Simon answered my first call in 1 minute and answered my question professionally. Then I called again after 10 minutes, Mag answered in 1 min and helped me choose the handsets. Also very helpful and professional. After I completing the order, I thought I'd just give them another call just to find out the next steps. Daisy answered my call agin within 1 min. Daisy is a super-star! Not only is she very knowledgeable with the products and services, she is extremely helpful and has the most friendly voice I've come across in customer services in years. I can't wait for my new VOIP handsets to arrive tomorrow. Congratulation and well done everyone at yay.com! You guys have brought honesty, affordability and excellent customer services back into the industry! Highly recommended!! P.S. sorry for clogging up your phone system this morning!”

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Posted 7 years ago

“Well Yay need 10 stars, excellent service after spending years of communications with other telecoms companies, I can truly state this has been by far the most exceptional and easy set up ever, no hidden expenses, no hidden agenda's, you receive and get everything required for a plain sailing installation with all the requirements needed in one easy set up. Staff are all equally knowledgeable and helpful wish I had changed to this years ago... spread the word and stop these other companies giving us unnecessary workloads by checking everything they do. Yay give you everything you need to run a successful phone system with simplicity what more can you ask for cannot rate them high enough thank you to all the staff at Yay. Tania Sanders Director of Hubdean Ltd”

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Posted 7 years ago

“Needed business lines quickly and Yay were able to provision my lines instantly. There were a couple of queries which were resolved within an hour or two. I look forward to working with Yay as my start up grows.”

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Posted 7 years ago

“Signed up yesterday for a domain transfer and purchased a domain through them, very reasonable price and control panel is excellent if fact the best I have seen, now onto support, well what can I say EXCELLENT, had an issue this morning and Tom resolved the issue extremely quickly and was very professional, what more can I say, I highly recommend yay.com to anyone needing domain hosting, Thanks”

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Posted 7 years ago

“Excellent quick service.”

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Posted 7 years ago

“issue dealt with promptly, very helpful.”

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Posted 7 years ago

“Super prices on UniFi products along with super fast delivery. Will definitely be using again. Cheers”

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Posted 7 years ago

“Yes you do have the odd glitch but you've got helpful staff who will listen intentively and are good at sorting the odd problem out. It is a good service and one I would be happy to recommend to others”

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Posted 7 years ago

“Meg was brilliant - problem sorted very quickly and very easily. No real problem with Yay, it was just that something hadn't been switched on properly which Meg found and remedied straight away. Thank you :-)”

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Posted 7 years ago

“great service to be with l setup the cisco 7912 phone and worked like a dream with this service. l took a 30 day free trial to see if everything worked ok and if the phone worked and it did. took me a while to figure out how to convert the cisco 7912 from sccp to sip but managed to figure it out. very pleased. and its very cheap for calls and mobile.”

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Posted 7 years ago

“Every time I am a tech dunce, or even if it is just something that needs sorting quickly, these guys are on it in a flash. Great service, and easy to use once you get the gist!”

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Posted 7 years ago

“I dealt with 'Daisy'. She was extremely helpful and couldn't make sure enough that I had everything set up correctly. 10/10 for customer service.”

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Posted 7 years ago

“Absolutely wonderful service from Daisy at yay.com!!! . We were experiencing problems with our phone system due to a member of staff leaving the company who was in charge of our phone system. I called yay.com and was assisted by Daisy, Nothing was too much trouble and she went through everything, sorted all our issues out, going over and above what was expected she was patient, polite considerate and extremely professional turned round what was a a very stressful situation without fault. Excellent service!”

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Posted 7 years ago

“Placed my order and my item was delivered a few days later. Excellent service and the product is working well.”

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Posted 7 years ago

“Great service, good price”

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Posted 7 years ago

“Had an issue with original ordered item an this was sorted asap with a replacement. Great service and would use again.”

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Posted 7 years ago

“Got a handset and a voip account but no tech knowledge. Support talked me through set up and various other queries in a very efficient and friendly way. I will no doubt be asking them more questions but so far the customer service has been impeccable.”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,032 reviews