Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,031 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can not thank Bertie enough, having had issues with the handset working Bertie went above and beyond to sort it. He is amazing 😊 Big thank you from the Hearing Excellence Clinic 👏”

Helpful Report

Posted 1 year ago

“Great service. Diagnosed my issue and gave me very accurate information to fix the problem.”

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Posted 1 year ago

“Yay is extremely easy to set up, and to use, and their customer support is outstanding! The features are extremely rich for the reasonable membership cost.”

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Posted 1 year ago

“I had a call limit come up unexpectedly. I spoke with a very helpful person at Yay - a personal call out to Izzy - who lifted the restrictions right away. So on with my day.”

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Posted 1 year ago

“I am still new to the app and I'm learning more. It's really helpful and the yay team are always supportive and ready to assist at any given time”

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Posted 1 year ago

“My old landline service (with my Internet provider) was disontinued so I had to take their VoIP service or set up an alternative. A fortnightly Computer Magazine pointed me towards the Grandstream HandyTone HT801 box which is part of the set up. Yay have a help page about it. I was able to make calls into my phone number but not outwards. By 6pm Friday I'd tried everything and I called their help number. I was very impressed to find a real person answering, logging onto my computer and changing a setting on the Grandstream setting page - which solved the problem. In my experience, IT support departments aren't accessible at weekends. I am very impressed at the support I received on a Friday evening. Also, the YAY service is, ongoing, very good value.”

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Posted 1 year ago

“The support we got whilst working with Yay has been great. I have to particularly point out an agent named Sol who has always been quick to respond and a pleasure to speak with. The system is easy to use and navigate.”

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Posted 1 year ago

“They go the extra mile to resolve any issues which means a lot to a business that provides a service to others!”

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Posted 1 year ago

“Great service, easy to use! Great customer service available. Absolutely seamless setting up”

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Posted 1 year ago

“Berty was an amazing help! solved our problem instantly, the entire yay team are a delight to work with, always positive and on hand for help! been with yay for years and they always over deliver!”

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Posted 1 year ago

“Requested some assistance and as expected, assistance was available quickly and effectively.”

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Posted 1 year ago

“Dom was incredibly helpful in answering all my questions within no time! A pleasure to speak to - thank you!”

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Posted 1 year ago

“I recently had the pleasure of using YAY.com's VoIP service, and I must say it has been an absolute game-changer for my communication needs. From their feature-rich platform to their outstanding call quality, YAY.com has provided me with a truly remarkable VoIP experience. First and foremost, the setup process with YAY.com was incredibly straightforward. Their intuitive interface and step-by-step instructions made it easy for me to configure and customize my VoIP system according to my specific requirements. Within minutes, I was up and running, ready to make and receive high-quality calls. Speaking of call quality, YAY.com delivers exceptional clarity and reliability. Whether I'm making local or international calls, the sound is crystal clear, free from any disruptions or distortions. The service is incredibly stable, ensuring that my conversations remain uninterrupted and professional. One feature that sets YAY.com apart is their extensive range of calling features and options. From call forwarding and call recording to voicemail and conference calling, they offer a comprehensive suite of tools to enhance communication efficiency. The ability to customize call routing and handling has been particularly valuable for my business needs. Another aspect I appreciate about YAY.com is their commitment to excellent customer support. Whenever I had a question or needed assistance, their knowledgeable and friendly support team was readily available to help. Their prompt responses and dedication to resolving any issues ensured that I felt supported throughout my journey with YAY.com. YAY.com's dedication to security and privacy is also worth mentioning. They employ robust encryption protocols to protect sensitive data, giving me peace of mind knowing that my calls and information are secure. Additionally, their backup and disaster recovery measures further demonstrate their commitment to data integrity. Furthermore, YAY.com's pricing structure is transparent and competitive, making their VoIP service accessible to businesses of all sizes. Their flexible plans cater to different needs, allowing users to scale their communication system as their business grows. I found their pricing to be reasonable, considering the exceptional quality and features they provide. In conclusion, YAY.com's VoIP service has exceeded my expectations in every aspect. Their user-friendly platform, stellar call quality, extensive features, top-notch customer support, and dedication to security make them an exceptional choice for anyone seeking reliable and efficient communication solutions. I highly recommend YAY.com to businesses and individuals alike. Embrace the future of communication with YAY.com - you won't be disappointed!”

Helpful Report

Posted 1 year ago

“We love the fact that we out source our telephony and YAY hits the mark. Technical questions answered quickly and in a super smooth way. Thank you Dom for guiding us through the problem solution. We wholeheartedly recommend YAY.com”

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Posted 1 year ago

“Problem was prompty fixed within a few hours of reporting by email. The person who helped me was informative and friendly.”

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Posted 1 year ago

“Very good voip provider”

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Posted 1 year ago

“The speed at which I was responded to was quite unbelievable for me at first honestly and then the professionalism displayed was top notch. I did not expect to be set up so easily. Sol was amazing and comes highly recommended. Great solution and great personalised, problem solving and results oriented team.”

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Posted 1 year ago

“Answered my query quickly and comprehensively. Sure the best customer service of any VOIP provider?”

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Posted 1 year ago

“The best voip system on the planet, highly recommend, sol, bertie and the rest of the team provide top teir customer service, patience is endless and professionalism unmatched! Always on hand to help, pick up very quickly, generally solve any issue within a 5-10 minute period.”

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Posted 1 year ago

“The Yay.com app and website is quite confusing to use. It would be easier to be able to purchase numbers directly via the app, but this doesn’t seem to be available. However customer service was helpful in explaining.”

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Posted 1 year ago

Yay.com is rated 5.0 based on 2,031 reviews