Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a Yay! client for about a year registering hundreds of domains with them. Here are some of the great things about Yay: ★ outstanding customer support, mostly dealing with Jez but Meg as well; ★ the Yay domain admin interface has now been upgraded and it is lightning fast; everything is optimised for speed and efficiency – bulk actions, DNS and NS templates, custom labels, common presets (for G Suite or Office 365) for their free DNS service; ★ as a more advanced user, I gave them some feedback on what I thought didn't work so well in their admin panel or how they could improve some things; to my surprise they actually fixed or implemented all my suggestions in a matter of days; ★ they are a modern registrar implementing a fresh design and modern technologies like LetsEncrypt or 2FA; ★ they offered me discounted pricing as a result of the large number of domains I registered; this made Yay the best place to register new domains; All in all, a ★★★★★ service from Yay!”

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Posted 4 years ago

“konnor dealt with me on this occasion this guy is brilliant spent loads of time sorting out my problem and got there in the end.”

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Posted 4 years ago

“All issues resolved. Excellent knowledgeable prompt customer, service. Very easy to contact & pleasant to be able speak to someone regarding any issues”

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Posted 4 years ago

“Another excellent conversation with a member of staff from Yay. I'm always impressed with their understanding of my issue and ability to solve it. This applies to ANY of the staff, I generally find a company has one good employee - Yay's team all seem to have the answers I need - good job!”

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Posted 4 years ago

“Initially daunted, Yay and their support staff made our transition to VOIP and the setup of the hardware in our home simple & straightforward.”

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Posted 4 years ago

“Registering a domain was easy and so is managing DNS entries — very happy so far!”

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Posted 4 years ago

“Well, what can I say! Yay.com is absolutely fantastic. We have been using VOIP for many years and these guys are by far and away the best. The system is very easy to use with lots of configuration options to suit every business plus the support is simply superb.”

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Posted 4 years ago

“I had a problem picking up messages on my Grandstream telephone. I was asked to call their customer care number. The call was answered immediately by Konner. The problem was with the firmware on the handset which was sorted within a few minutes. Thanks Konner and thanks Yay, topnotch customer service!”

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Posted 4 years ago

“Yay helps to set itself apart by the the support provided to customers coupled with their extremely competitive pricing. The team at Yay helped to migrate a large portfolio of domains, kept me updated throughout and made the whole process incredibly easy. I wouldn't hestitate to recommend Yay, whether you're just starting out or are fed up with poor service levels and high pricing offered elsewhere.”

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Posted 4 years ago

“We have been using Yay for many years as a reseller and thery really are the diamond in the rough. All of the employees go out of their way to help and their solution is both intuitive and aesthetically pleasing. More importantly though it works seamlessly. If you are looking for a robust solution that is driven by a company who clearly care about their customers then I cannot recommend them highly enough.”

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Posted 4 years ago

“Great experience We were integrating their API and got different questions along the way. Their support showed amazing knowledge and was 100% client oriented. Would recommend for everyone who is looking for extraordinary service.”

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Posted 4 years ago

“Yay.com is outstanding they are all ways keen to help they also are very quick and replying to emails and are also very quick at answer calls if you need them quickly. their phone system is so clear and it's great I can now use this phone system anywhere in the world”

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Posted 4 years ago

“I started to use the VOIP service provided by Yay.com in 2016, and unlike many companies operating in this market, Yay genuinely cares about its customers. The purchasing and set up is excellent, and if you have any issues the technical support is just wonderful, they will guide you, and assist whilst never being patronising, that always treat the client with respect. I Highly Recommend them.”

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Posted 4 years ago

“Meg was brilliantly helpful but more importantly patient. A credit to your team. Thanks Yay”

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Posted 4 years ago

“Im very impressed with their costumer service Meg was very patient to answer all my questions and troubleshoot every issue with the most calm voice i have ever heard. The website and app is very friendly, useful. Well done yay keep it up!”

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Posted 4 years ago

“Incredibly good value and they walk you through everything if you need help. I've had YAY for a few years and just had it diverting a landline number. Barely used the features, but recently I've got to know it more and it is incredibly powerful and incredibly good value. Today I spoke to Daisy for some help and this is the best customer service representative of any company I have worked with and spoken to in the last 3 years (and I speak to a quite a few). She rocks was so helpful, so friendly and so proactive, showing me features that from talking to me she quickly realised I'd find useful. A real person, who knows her stuff not someone following an online 'manage your customer' template. Thanks Daisy and also credit to the management for doing such a great job. If only all customer service teams followed your approach, everyone would have a more enjoyable and productive experience.”

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Posted 4 years ago

“Very very pleased with yay.com, and their support has been consistently exceptional.”

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Posted 4 years ago

“First rate, outstanding, very helpful ... can I say more?”

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Posted 4 years ago

“A BETTER experience than I expected this morning chatting to one of your customer service team. Thank you for your help.”

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Posted 4 years ago

“Thank you. Your service is excellent. Logging on to phone system setup in under an hour. Fast response to issues. Highly Recommend”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews