Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic, i was on the phone for 3 hours speaking to different providers came across yay.com. Spoke to Konnor who was very patient and very knowledgeable person helped me set the whole account up from start to finish within 20min. highly recommend yay.com”

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Posted 5 years ago

“Having decided to sign up with Yay for a voip service as there are based in the UK I needed to call the support team a couple of times and dealing with Victoria couldn't have been better, she sorted my problem out quickly and efficiently. A great company and excellent customer services, which is not always the case. Nick”

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Posted 5 years ago

“Very happy so far , looking forwards to the 18th December when I should be up and running with my number transferred from Talk Talk, fingers crossed.”

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Posted 5 years ago

“I had a technical query with Yay.com and they were incredibly helpful. The support was immediate and comprehensive and fully resolved my issues.”

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Posted 5 years ago

“Brilliant!”

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Posted 5 years ago

“Having already subscribed to the VoIP service which is extremely comprehensive, competitively priced and comparable to much more expensive phone systems I'd been looking to purchase a new router to overcome some issues with a slow and intermittent wifi. I'd already decided on the particular Vigor model so was pleased to see that Yay had it available and at a competitive price. The delivery was prompt and well informed and I've been very pleased with the router as I knew that I would be having used them a lot in the past. I'm pleased to have found a reliable and helpful company that offers services which will grow to support the needs of my business.”

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Posted 5 years ago

“For the last 4 years we've lived in a delightful rural spot but, unfortunately, right at the end of 7Km of old Openreach underground copper wire. Broadband speed is less than 0.5Mb and the 'phone line either crackly or distorted in some way. Apart from the postman our most frequent visitors have been BT engineers. We also live in a dead mobile zone - so a bit surprising to recently find a 4G signal vaguely available in our loft, courtesy of a BT engineer switching over a twisted pair and using his 'phone. Being at the end of my tether with Openreach I've just done the research and now have a pair of 4G aerials on the roof which are generating an average 25Mb through the router. So having taken care of the Broadband, and obtained a speed that gives options - I needed a similarly efficient method of getting rid of the voice side of the copper wire. Did a lot of research of UK VOIP providers and nearly made the mistake of linking to Vonage (read the reviews!) because they provide a configured adapter. Fortunately found Yay and, initially bemused at the copious data on their website, decided to go with them. Made an initial call which confirmed the initial impression and that their people are equally as impressive as the website. Three weeks on, and with my number recently ported, my first impressions of their people are now firmly confirmed - they are friendly, knowledgeable and thoroughly professional. I've needed less help than I initially feared as their FAQs gave me considerable insight into how to configure the adapter. And it only needed a quick call to confirm a couple of points. But the proof of this particular pudding is in the listening. I realise I'm coming from a low expectation base - as the quality of voice since we moved here has been abysmal - but the new quality via Yay is simply phenomenal. And is so much better that anything we've ever experienced before in a domestic setup. The sole downside is that I'm not a fan of recurring Credit Card payments and that's my only practical option. Direct Debit is so much simpler all round - but all the domestic VOIP providers seem to stick at the CC option. . But if that's the only downside I'll gladly live with it in the light of the much greater benefits.”

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Posted 5 years ago

“fantastic support, keep up the good work, thank you”

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Posted 5 years ago

“Excellent customer service. I have nothing but praise for all the staff members that I have spoken to. They have all been super helpful and answered any questions that I had.”

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Posted 6 years ago

“Jez was very friendly and helpful. Top class service!”

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Posted 6 years ago

“Was unsure as to which provider to sign up especially as there are so many, but after having spoke to at least four and reviewed the charges Yay for me was the one that showed a personal approach along with an excellent delivery of service. Great support throughout whilst setting up and being completely clueless would highly recommend on service, price and quality”

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Posted 6 years ago

“Matt was 1st Class & extremely helpful. Job Done & painless too. Thanks Matt 👍🇮🇲”

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Posted 6 years ago

“Awesome support as made my move to yay a dream”

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Posted 6 years ago

“Quick Setup, follow up call from customer service and then a couple minor things that I needed help with and they sort t for me. So far so good so for now I am very happy. But I am a very new customer with just a few hours of experience of using the service. I will write an update after a month. Thank you Yay team and customer service.”

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Posted 6 years ago

“Awesome price. Fast dispatch and delivery.”

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Posted 6 years ago

“Jez was very polite and very helpful through the whole process off installing our new phones. Would not hesitate in recommending. Thank you again :-)”

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Posted 6 years ago

“So bought a new IP phone, got confused with setting it up - Telephone support was nothing short of spectacular, had us up and running in no time - You would never EVER get that level of service buying kit from Amazon or regular online retailers.”

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Posted 6 years ago

“Just has another chat with one of the guys from yay, Konnor, great service as usual. I feel like I really had to complement the company, we tried RingCentral first as I heard they were market leaders, they were absolutely awful in every way and Yay have been amazing from the start! And the calls don’t cut out either which is a bonus.”

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Posted 6 years ago

“Outstanding customer service as always from this company. Konner went above and beyond for me today to help me set up personal messages on my business line. Love this company, keep up the great service!”

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Posted 6 years ago

“Called with a problem with call routing. Yay very quickly spotted the issue was to do with how I had set it up. They then suggested a better way to deal with call forwarding which i have put into place. Great service very happy customer.”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews