Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got straight through to tech support within a few seconds of calling, Connor was very helpful and super efficient in getting our new phone connected!”

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Posted 6 years ago

“Every time I speak to Yay they’re only too happy to help. What’s most impressive is how knowledgeable they all are. Well done Yay team and keep up the good work.”

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Posted 6 years ago

“Very helpful would highly recommend”

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Posted 6 years ago

“After being left in the dark by another member of staff for about a week, I was relieved to speak to a delightful chap by the name of Konnor who literally lead me through everything I needed to know, step by tiny step, until I had a grip on how this Voip thing works! He was on the phone to me for 53 minutes making sure that my upgrade from free trial went smoothly. I don't remember customer service like that anywhere before! Thank you very much...”

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Posted 6 years ago

“Amazing service and after sales always on the ball. I would totally recommend to others looking for a voip service . Have tried many others & Yay is the best.”

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Posted 6 years ago

“I was very pleased with the help by your operatives in the setting up of my phone system.”

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Posted 6 years ago

“Blown away, Jez was super helpful. He got us up and running right away. Our VOIP phone was delivered in less than 24 hours - AMAZING!”

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Posted 6 years ago

“I have just had an exemplary call with Yay.com where my phones were set up effortlessly remotely within a few minutes and explanation given clearly and with great patience. Thank you Meg... exceptional!”

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Posted 6 years ago

“Order arrived on schedule. We were kept informed of progress. Very good service.”

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Posted 6 years ago

“We recently switched our telephony services over to Yay.com after many years of being with BT. As part of the process, we transferred over an existing BT line and setup a new VOIP account. Before getting set up, we called Yay.com to run through a few questions and make sure that we were a good fit for each other. We spoke with Jez on the telephone, who was fantastic and extremely helpful. The account was set up within minutes and after the number transferred over from BT (about a week later), we were good to go. We've been extremely impressed with the service provided, the customer support and the overall quality of the service from Yay.com. We would happily recommend them to others.”

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Posted 6 years ago

“I have been with yay for about 3 years and they are fantastic.The savings on telephone costs are great but the ease of use is even better.The console takes a bit of getting used to but the staff are always available to help...i sound like an add!! Its not often that telco gets praised,but they deserve it keep it up!!”

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Posted 6 years ago

“I've used VoIP for over a decade and when switching providers compared 5 companies. Yay.com were head and shoulders above the competition. Yay.com's call quality came out top thanks to support for the OPUS codec, and the support they provide is in the top 0.5% of companies I've ever dealt with, going above and beyond to help. Their only weakness is the control panel, which I suspect is laid out to mimic how their service is structured, but not the way a customer thinks about it. This makes their service better suited to users with some technical knowledge. But if you get stuck, their excellent support is a call/email away. I'm now recommending Yay.com them to my customers. I can't give higher praise than that.”

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Posted 6 years ago

“Brilliant customer service, staff are very helpful and mindful of your business and it’s interests! Would seriously recommend”

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Posted 6 years ago

“Having spent weeks trying to get a skype phone number and even then trying to find a person to speak to- I found yay.I was immediately put at ease with a very firm but friendly confirmation that they could do all that I wanted plus much more too! Can I just say that Yay was sold the moment I heard from Jez. He was consistent and persistent (with my techno phobia) and helped me choose just what I needed then took the time to run through things I was unsure of. This firm runs off the cheery helpful and kindhearted staff. I wouldn't hesitate to recommend. Keep up the good work Jez!”

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Posted 6 years ago

“Been with these for around 3 years now and the one thing that keeps me with any company is the customer service. The phone service is great for me as a small business and as a small business computer consultant I often recommend the Yay services where business phone lines are required.”

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Posted 6 years ago

“Been great so far. Our phone bills were topping £150 a month and our first month with Yay have come down to about £50. I was concerned about lag, it seemed a little laggy when I made some trial calls through the computer but once we got the full system and the proper phones it's been really good. The staff have been very helpful and friendly and I can't fault them.”

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Posted 6 years ago

“Excellent customer service, called to get help setup a Mobile App, that was extremely helpful, plus advice on equipment, very pleased.”

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Posted 6 years ago

“Superb customer service. Meg is courteous, attentive and tenacious regardless of the challenges being presented. She genuinely deserves all the praise being lavished upon her...”

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Posted 6 years ago

“I can't believe how good these guys are! Brilliant prices and the customer support team can't do enough to help you. I shall be recommending Yay. Thanks Daisy, Matt and everyone else who helped me get set up.”

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Posted 6 years ago

“Spoke to Mag three times in week, she is brilliant, excellent knowledge about Yay systems and extremely helpful. Always looking forward to trouble shoot the problem and when inquire she suggest / explain new things to suits your business requirement. Superb after sale service.”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews