Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Konnor this morning, he was so helpful and competent, assisting me with my query quickly and effectively, even when I had to abandon him mid-call and talk to someone else! Thank you Konnor.”

Helpful Report

Posted 6 years ago

“im really not very good with computers but Victoria was very patient with me and actually stayed on 20 minutes after work to get me up and running 10/10 for customer care anyway”

Helpful Report

Posted 6 years ago

“Second small company converted to Yay was very impressed first time around when you were just starting out, now you are bigger great to find the same level of service. Any technical problems and queries are always handled first touch by helpful staff. When you have recommended a supplier this is exactly what you need not layers of customer service staff who know less than you.”

Helpful Report

Posted 6 years ago

“Meg on tech support was fantastic. She had a lovely manner and knew how to fix any of my problems. Best service I've had in a long time.”

Helpful Report

Posted 6 years ago

“The website was very well laid out and easy to follow and well explained. when I phoned up for technical support I was impressed that I got to speak to a 'person' very quickly. With a lot of companies you can spend ages going through various menus and being put on hold. The staff I have spoken to on the phone have been very helpful and polite. I am not particularly technically minded but they took the time to explain things well. Overall - EXCELLENT!”

Helpful Report

Posted 6 years ago

“Ordered a TP-Link Passthrough Powerline. At the time, Yay had it for sale at a cheaper price than Amazon. Ordered the article online and it was despatched and delivered very quickly (with parcel tracking). Highly recommend dealing with Yay.”

Helpful Report

Posted 6 years ago

“Jez was the most helpful man I have honestly ever experienced on a telephone call. On his customer service along I will preach in the street about how utterly glorious Yay.com is. Thanks Jez, you are one of a kind. Forever, Kate”

Helpful Report

Posted 6 years ago

“Matt was really helpful and friendly - helped solve our issues and didn't laugh at how untechnical I was! Awesome service :-)”

Helpful Report

Posted 6 years ago

“Excellent!”

Helpful Report

Posted 6 years ago

“I was new to the VoIP services and found it quite confusing, staff at yay couldn't be more helpful, got me up and running in no time, the actual service has been very good and I would highly recommend yay, I would give 6 stars!”

Helpful Report

Posted 6 years ago

“Brill Service. Konnor was amazing! Made life so much easy for us. Could not have expected a better service. Will highly recommend.”

Helpful Report

Posted 6 years ago

“Yay have an infectious yearn to help people get the best out if there platform and services. From trialling a service to implementation it’s a gold star service. Happy, positive and furthermore you get results.”

Helpful Report

Posted 6 years ago

“These guys are superb - simply cannot say more than that. So helpful even in the face of the most stupidest questions asked they persevere and help you out! Thank you! You guys should be proud!”

Helpful Report

Posted 6 years ago

“That guy Jayz, I spoke to him on Tuesday, His gentleman👍🏼”

Helpful Report

Posted 6 years ago

“I have recently been tasked with moving our phone system away from BT for one reason or another. While shopping around the many VOIP providers I came across yay.com. I immediately liked their website and the features they offer, everything was very transparent and easy to understand. I called on a couple of occasions to make sure the system was right for me and spoke to Meg and Daisy, both were lovely to deal with and explained everything thoroughly which made me feel confident that choosing yay.com was the right way to go. I did not feel pressured in any way. I am now halfway through my 30 day free trial period and I am impressed with the system, it's extremely simple to use - put it this way everything just works! After buying the new handsets I did have a problem where the phones weren't ringing as they should be. I called Konnor to give me a hand and we got it sorted. Turns out it was an issue on my network, nothing to do with their service. Konnor is an incredibly nice guy to deal with. He did not stop until it was sorted. After my experience with him I feel confident that yay.com support are more than happy to deal with any issue their customers have no matter how insignificant. Based on my experience with this company so far I do not have any regrets choosing them for my VOIP services and I would recommend them 100%.”

Helpful Report

Posted 6 years ago

“Fantastic! Always really helpful and Konnor was superb, helpful thank you.”

Helpful Report

Posted 6 years ago

“In a small consulting company, you wear many hats. To keep everything on track and running smoothly and keep your own customers happy, good quality support from your suppliers is crucial. The support I have received from Yay has been excellent so far. For this reason, I would receommend them.”

Helpful Report

Posted 6 years ago

“Easy ordering, on time delivery etc. I also had to use tech support with a minor problem - very easy to access and deal with, prompt resolution of problem. Happy to recommend and use again.”

Helpful Report

Posted 6 years ago

“Delighted with yay.com. Great service, great features, great value and the customer support is second to none!!”

Helpful Report

Posted 6 years ago

“Good service let down by DHL having paid for Saturday delivery failed to deliver until Monday”

Helpful Report

Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews