Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the expensive cumbersome BT giant, it is so refreshing to be able to find an incredibly responsive and highly competitive communications provider: thank you Yay!”

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Posted 8 years ago

“excellent service”

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Posted 8 years ago

“Girl on the phone new exactly what was needed to help me and in fact did it for me while I was on. Brilliant!”

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Posted 8 years ago

“Laurence gave awesome service, am super happy!! Keep up the good work!!”

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Posted 8 years ago

“Friendly, helpful, efficient staff.”

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Posted 8 years ago

“I had a few issues setting up my PBX system. I got in touch with the team at Yay, and received helpful, friendly E-Mail support. When I was still struggling to get the system working, Laurence assisted me on the phone, and using a remote-assistance program, and we managed to get the system sorted.”

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Posted 8 years ago

“Excellent product, price great received in double quick time highly recommend”

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Posted 8 years ago

“Very quick to answer calls and everyone I've spoken to is very helpful..........sometimes it seems like I'm getting conflicting advice, but after a few Victor Meldrew moments (which gives you my age) yesterday. You have sorted me this morning. The website is good but still not simple enough for me.......and .withkout the personal touch your service would be a disaster on par wioth most of the banks, not to mention Vodafone”

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Posted 8 years ago

“The ability to engage in LiveChat which was very quick and efficient as opposed to phoning a call centre and waiting ages to speak to the right person. My sincere thanks.”

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Posted 8 years ago

“Daisy is wonderful!”

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Posted 8 years ago

“support answered call quickly - no queue. Understood the issue, took proactive action to resolve it and it wasn't even a yay issue but another provider's failings”

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Posted 8 years ago

“Awsome.... the service is a great idea, the execution, flawless. Delivery of my phone was quick, and setup was easy.. All in all worth all 5 stars”

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Posted 8 years ago

“When I had an issue (my fault by the way) Meg, (my support agent) was very happy to help, going beyond what I expected and remotely correcting the problem and then giving me very simple follow up instructions to get up and running. Excellent customer service!”

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Posted 8 years ago

“Meg Was great, she helped me get an additional number then set it up correctly!! thank you again!!”

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Posted 8 years ago

“Order didn't quite go to plan but the Yay team were exceptional in sorting it out! :-)”

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Posted 8 years ago

“Being a non techy guy, I've asked for help a few times over the last few months, every time I've spoken to someone at Yay.com, whether it be email, live chat or on the phone, they have explained everything in a terminology I can understand. I've always been able to get through to someone too, which is a rarity these days... Not only would I recommend Yay for the services they provide, but also for their technical backup and after sales when needed. I'm now saving more money than I thought, plus I've got a fantastic call centre to speak to if needed. Thanks to the guys at Yay.com, you're great!”

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Posted 8 years ago

“Daisy was great at helping us configure the setup we required! 10/10”

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Posted 8 years ago

“Phenomenal price. Really nice website and next day delivery. What more do you want?!”

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Posted 8 years ago

“Answered my questions”

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Posted 8 years ago

“I was around in the 60's when there was this thing called "Good old fashioned service", you know, when stopping at a garage for petrol meant you never got out of your car, when you we're saluted by the RAC or AA, and when shop keepers remembered that the customer was king. I was convinced that this type of service was gone forever until I came across YAY.com to say they go far beyond the expected service of today's businesses is an understatement. YAY's website is simply a dream to use, very easy to understand, NO hidden costs, just plain easy cost effective services, its an absolute breath of fresh air. YAY also answer emails the SAME DAY and their staff have a superb telephone manner. If you are considering any or YAY's services or products my advice is look no further, I guarantee you will not find a better service anywhere. I looked at over 15 providers before I came across YAY and within minutes I was booking my services and products. If you too want good old fashioned friendly and reliable service then look no further than YAY. Kevin Ellis Managing Director GeeForce Products Limited”

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Posted 8 years ago

Yay.com is rated 5.0 based on 2,032 reviews