Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You won't find a company with better customer service!!! Jacob has to be the most helpful B2B agent I have dealt with in years. Every single team member you speak to has an extremely high level of customer service. I can't find any faults with yay.com fantastic business and what a great price!!”

Helpful Report

Posted 4 years ago

“It's rare to come across a company that is so customer-focused. With many companies competing in this vertical you need to be a standout service, well these guys have proven time and time again that they are 100% customer focused and provide outstanding customer support along with a class-leading VoIP service.”

Helpful Report

Posted 4 years ago

“Excellent service and good value.”

Helpful Report

Posted 4 years ago

“Solid functionality, probably the best user interface in the SME VOIP world and great customer service to boot.”

Helpful Report

Posted 4 years ago

“Absolutely top class company with amazing service. These guys clearly want to help. Konnor and Jez there all through the day and will answer any questions with such great patience. And even if my question was out of hours for these guys Meg was there to pass on the information and reply to me so I know my message has been seen. More companies need to copy this process. You really feel like there one and only job is to make sure you get cared for.”

Helpful Report

Posted 4 years ago

“First time using this VoIP, needed help setting up on my iPhone, the support staff was patient and very helpful, got me going in no time. So far so good. :)”

Helpful Report

Posted 4 years ago

“Meg was great, excellent service, thank you”

Helpful Report

Posted 4 years ago

“Excellent service from Yay.Com They got me up and running with my new Voip phone and line in rapid time and were available for assistance with the set up and any teething problems I had.”

Helpful Report

Posted 4 years ago

“AMAZING!! Great help, got my services working in no time. An amazing experience and one of the nest customer service i have ever recieved.”

Helpful Report

Posted 4 years ago

“Brilliant as always. Best customer service by a country mile 🙌”

Helpful Report

Posted 4 years ago

“Service was responsive and professional and instructions were straightforward and easy to implement”

Helpful Report

Posted 4 years ago

“Fantastic support from a very friendly team located in the UK. A little more expensive than I was paying my existing supplier but worth every penny. Feels good to be putting business towards a British supplier.”

Helpful Report

Posted 4 years ago

“Brilliant service, great pricing and even better management app on iOS. Highly recommended”

Helpful Report

Posted 4 years ago

“Really good, old-fashioned personal service to help get things set up”

Helpful Report

Posted 4 years ago

“I am really pleased with the Yay.com service. We had a specific requirement and they were very helpful in tailoring a package to suit our needs. Meg was an absolute star in helping us get to grips with the system. So much so that we will end up migrating all our number and all lines over to Yay. I look forward to cheaper calls and better service. Yay!”

Helpful Report

Posted 4 years ago

“We have only just started using yourselves/the new phone system and today was the first time I have called, I found Meg Gurnell to be very polite and helpful :)”

Helpful Report

Posted 4 years ago

Thanks for your kind words, it's always appreciated and we love to hear how we are doing! Any else you need please don't hesitate to reach out! Yay Support

Posted 4 years ago

“I’ve been using Yay for a number of years. As a small business they’ve helped me to keep my costs down, and enabled me to divert calls where needed etc. Their customer service is excellent, they always manage to help even a clueless person like me!”

Helpful Report

Posted 4 years ago

“Since using Yay I have found it to be a very good addition for making calls and having open business discussions, effective and clear sounding and so far only drops out one in a while . Any problems I have encountered have been dealt Edith quickly by Jacob at Yay. Also on reflection over a busy period for my business during April it was imperative I had a clear open line with my colleague in France.. So based on that I have revised to 5 star ......”

Helpful Report

Posted 4 years ago

“I recently purchased the enterprise package which I found very reasonable for what is on offer within the package. I had never used the platform or had an account before. I called up for some tips and points on how best to set up and use the platform and Daisy whom I spoke with was extremely helpful and it was hugely refreshing to see how simple she/ the platform make it for new customers. I am looking forward to utilising the platform.”

Helpful Report

Posted 4 years ago

“Had some technical issues with the app, but the team were able to help from afar. Swift response, good service.”

Helpful Report

Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews