Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady I spoke with was understanding and intuitive to my challenges in setting up my voip. Even going as far as making changes I needed to present a more profesional response to my clients before I had even thought of them. I wish I had taken her name for future reference - beyond my expectations!”

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Posted 7 years ago

“Every time I speak to someone at Yay.com I come away smiling. Their attitude and attentiveness to every little details is second to none. I can't recommend their product and customer service highly enough. Keep up the good work!!”

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Posted 7 years ago

“Very good price and prompt delivery”

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Posted 7 years ago

“Simple straight forward transaction, good customer service, job done.”

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Posted 7 years ago

“These guys are amazing. We were very sceptical about moving over to VOIP and had many concerns. After a few phone calls to YAY.COM they certainly put my mind at rest. They helped us from the very start, from deciding what equipment was best for us right down to assisting us to the final plugging in of the equipment. The transfer has been so smooth and very quick. Every question however trivial were answered so that we understood. My customers and suppliers have all said that the line is very clear and they would never know that they were talking over the internet. We highly recommend this company and we are glad we have made the move. THANK YOU YAY.........from a very satisfied customer”

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Posted 7 years ago

“Brilliant, very friendly and helpful support staff, I'm extremely impressed so far”

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Posted 7 years ago

“Staff are always very friendly and helpful, every single time I have contacted them.”

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Posted 7 years ago

“Arrived on time, packed well, and worked as expected first time - thanks!”

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Posted 7 years ago

“Have been with them for over 12 months now and very impressed with the service we receive. Particularly good if there are any technical issues and there were more than happy to jump on your machine and fix any technical issues allowing a seamless service”

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Posted 7 years ago

“Yay,com have gone above and beyond in helping me transfer my number from another provider who were completely unprofessional and kept cancelling my request. Despite my account only being worth a few pounds a month to them, the persisted for months to bring the number only. You have a customer for life here and I will continue to recommend you to everyone.”

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Posted 7 years ago

“Best support / help I have ever received from any company. Always above and beyond. Well done and thanks”

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Posted 7 years ago

“Very Very helpful at answering weird support and sale questions. Would 100% recommend!”

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Posted 7 years ago

“Without a doubt this has to be the best voip provider in the UK firstly i must point out that i found Yay after a very disappointing experience with a competitor who to my mind shouldn't be in business !!! Frustrated with the lack of customer care i did the usual and looked else where and i am so happy and delighted with the Service that Yay staff provided , From start to finish oh by the way did i mention they set it up remotely for me which is what you need if you are a novice to voip all within the hour outstanding !! i cannot recommend Yay .com highly enough . as i am in IT services i know when i found a Diamond of a company and Yay is just that .”

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Posted 7 years ago

“Quick response.”

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Posted 7 years ago

“As a newcomer to a VOIP service I found that the whole experience of transferring my existing telephone number and setting up the service has been very positive. Contact and assistance with Yay.com staff to provide support to my questions with helpful advice. Email communication kept me well informed on progress prior to the activation date. Once the service had been activated, I only had to contact the support number and receive a well informed staff member to direct me through some minor set ups. All in all very happy with the service.”

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Posted 7 years ago

“Sorted everything i wanted sorting and more”

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Posted 7 years ago

“Service is superb, staff are approachable and helpful”

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Posted 7 years ago

“Don't remember getting better customer service from an internet based company. Email response within 10 minutes and solved my issue super quick. Without trying to sell me an alternative. Totally customer-centric organisation. Thank you!”

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Posted 7 years ago

“Didn't really understand what was involved with setting up a VOIP system, so the very lovely lady talked me through - without rushing and in a very easy way - all that was necessary and calmly answered all my (presumably) stupid questions. Yay.com had been recommended to us by another company as being excellent, and they totally were/have been. If I could have awarded a higher mark than just "Very Good" I would have done!”

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Posted 7 years ago

“Meg was amazing! Best customer service I've ever Encountered! This company and its staff don't understand the meaning of Not Possible, it's. It in their vocabulary. Class, problem sorted.”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,032 reviews