Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Connnor was extremely helpful in sorting out a problem I had”

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Posted 4 years ago

“Konnor- this guy is a legend and spent about an hour trying to rectify the problem with my VOIP phone. Turns out the phone had issues, got a new phone and called back and konnor had everything back to normal in minutes. This guys customer service is outstanding and Great and deserves a bonus from his line manager 👍 thank you yay.com!”

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Posted 4 years ago

“It is the best service in comparison to the others, fantastic customer service and high technical, plus cheaper than anywhere else and lots of options to choose from in my opinion. I simply wouldn't go anywhere else.”

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Posted 4 years ago

“Brilliant. Very helpful. Excellent customer service.”

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Posted 4 years ago

“Consistently brilliant service from Jez, Victoria and Meg”

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Posted 4 years ago

“Support was swift, friendly and sorted my issue”

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Posted 4 years ago

“Starting a new business is tough. So finding great and quick support is FAB. Thanks to everyone at YAY.COM who have helped us grow over the past 2 years - excellent support.”

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Posted 4 years ago

“Rang the Customer Support Team as we had a new phone to add to the system. They took control , few clicks and all done..... Excellent Service as usual”

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Posted 4 years ago

“Great Company ! Very efficent and always sort out our query in a very short time. If you want a VOIP telephone provider - then this is the company to talk to.”

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Posted 4 years ago

“Brilliant service!”

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Posted 4 years ago

“Konnor was very helpful and sorted all my queries.”

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Posted 4 years ago

“Fantastic service and support throughout the set up of my system. Although my system may be basic the online application is fantastic and the on call support team are by far the best i have ever dealt with! I Would recommend using YAY.com to all my clients and business friends!”

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Posted 4 years ago

“Kind Helpful fixed the problem”

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Posted 4 years ago

“Top guy, made the process very easy and quick.”

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Posted 4 years ago

Hi Ben, Thanks for your feedback, and we are glad that we have made your life easier! :) If you need anything else let me know! Jez (Yay Support)

Posted 4 years ago

“Meg was very helpful... gave me step by step instructions. Give her a pay rise!”

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Posted 4 years ago

Hi there, Thanks so much for your kind words, and we'll make sure that we give Meg a big well done! :) Jez (Yay Support)

Posted 4 years ago

“excellent service ordered at 5pm and item delivered before 9am next day. fast and efficient service”

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Posted 4 years ago

Hi there, Thanks for much for your recent order, and positive feedback! It's always really appreciated and we hope to see you again soon! Jez (Yay Support)

Posted 4 years ago

“Daisy was very patient and helpful, she deserves recognition for her service which is excellent.”

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Posted 4 years ago

Hi Jenna, Thanks for taking the time to leave some feedback on your experience with Daisy today. Don't worry - we'll make sure Daisy gets her recognition! Thanks again for your review! :) Jez (Yay Support)

Posted 4 years ago

“I'm extremely impressed with Yay, and the customer service is exceptional. I'm just a home user on the starter package, yet I've been treated like a prince by the support desk. Outstanding. Technically, the VOiP dashboard takes a moment to get orientated, but is intuitively laid out and has plenty of helpful tooltips to explain what the various options do, and if required interlink to other sections of the dashboard for quick navigation. In terms of integration with my devices, couldn't be easier. I decided to connect my mobile using the device calling account settings instead of using the official app, and it just worked, and also repurposed an old OBi200 VOiP adapter to connect my cordless handset for the fixed line at home. Anyone who is familiar with OBi devices will know how hard they can be to configure, but it was relatively painless to get Yay working with the OBi200. For anyone who doesn't have the equipment yet, there is an impressive selection of pre-configured hardware available from their site at very good prices. I've tried nearly all of the UK VOiP services over the years, and I can say without a doubt that Yay is the best one I've come across, by a very large margin.”

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Posted 4 years ago

Hi Guy, Thanks for such a detailed and lovely review, not only did all the support staff love to hear it, our CEO, Matt, even popped in and gave us all a well done! We pride ourselves on our customer service, and are super glad you have had a great experience since joining. Anything else please let us know! Jez (Yay Support).

Posted 4 years ago

“Customer Service is always top notch. So far so is theVOIP phone line, though early days.”

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Posted 4 years ago

Thanks for your feedback so far, and if your experience is anything less than stellar going forward we want to hear about it! Please don't hesitate to call on 0330 122 6000! Jez (Yay Support)

Posted 4 years ago

“Very helpful”

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Posted 4 years ago

Thanks for your review! :)

Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews