Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had never heard of yay.com beforehand. I was a bit unsure what sort of experience I might find - as opposed to the usual Amazon etc.. I found they offered the cheapest price for the Draytek router I wanted, so I bit the bullet and went for it. Any reservations I had at the time were unfounded. The Router arrived next day as advertised and there was no problems at all. Of couysre not had to contact customer service so cant comment on that, but so far based upon expereince, Would I use again? - Absolutely!”

Helpful Report

Posted 8 years ago

“Quick solution to an annoying intermitant problem, excellent and very efficient response! Well done.”

Helpful Report

Posted 8 years ago

“Quick and easy purchase, item arrived next day and was the best value I good find - thanks Yay.”

Helpful Report

Posted 8 years ago

“Their customer service has been impeccable, much to the point I wonder how at such low prices. The Ui on their site is amazing and has a plethora of easy to use routing options unlike our previous pbx”

Helpful Report

Posted 8 years ago

“Great pricing and quick delivery - overall a better experience compared to other online retailers. Well done and best of luck.”

Helpful Report

Posted 8 years ago

“Fantastic customer service. Meg was great, as was Daisy a few weeks ago. I really love that you can call Yay.com and someone just picks up the phone! Great work guys.”

Helpful Report

Posted 8 years ago

“Outstanding customer service, reasonable prices and very clear dashboard - an amazingly well run company”

Helpful Report

Posted 8 years ago

“I have spoken to Yay several times to see if I wanted to use them - each time they have been friendly, helpful and courteous. Today I have started my Free Trial and due to complications at my end it took a while to sort out - Yay couldn't have been more helpful. It's worrying changing from one VOIP supplier to another but I think I will be making the move very soon. Thank you Yay!”

Helpful Report

Posted 8 years ago

“Yay has provided great service and invaluable ongoing support.”

Helpful Report

Posted 8 years ago

“Excellent service , highly recommended .”

Helpful Report

Posted 8 years ago

“From initial enquiry to brilliant on line help to get me up and running, seamless, excellent!”

Helpful Report

Posted 8 years ago

“YAY have made the process of moving our number to their platform effortless. The dedicated transfer team were very helpful, and the call quality and reliability has been excellent.”

Helpful Report

Posted 8 years ago

“I was a little overwhelmed at first by the amount of things on the site, and wasn't overly sure where to start. But I got in touch via the live chat and Laurence went above and beyond to make sure I was comfortable with everything. He was incredibly friendly and knowledgable of the whole thing, and even phoned me to run through everything on the phone with me. My trial account was set up on X-lite within minutes using remote assistance and I was able to play around with everything I wanted to. I'm now over the moon with the Laurence and the yay.com service, my only regret is that I didn't find it sooner! Very excited to transfer my existing Skype number in and get answering some calls in a professional way! :)”

Helpful Report

Posted 8 years ago

“great website, modern design and the way you market yourselves is excellent! Cannot fault you at all :)”

Helpful Report

Posted 8 years ago

“Good service with friendly knowledgeable staff. The only negatives being a lack of clear and simple set-up instructions. The phone was supposed to be pre-configured but was not.”

Helpful Report

Posted 8 years ago

“From day one, they have been nothing short of superb. We were lucky - we came from a superb VOIP company and only left because they closed down. I was worried we'd never find as good a company with such great support, but Yay have been perfect! Seriously, I cannot recommend them enough - and I don't recommended many companies! ;)”

Helpful Report

Posted 8 years ago

“You're always extremely helpful every time I call. Everyone sounds cheery and is patient and well informed about the service. It's so refreshing to consistently receive 5* customer service from you. The quality of the line is amazing too. Really glad I found your company. 100/100.”

Helpful Report

Posted 8 years ago

“Delivered on Time and within budget”

Helpful Report

Posted 8 years ago

“Great company to buy from. Good prices and fab delivery.”

Helpful Report

Posted 8 years ago

“Great Product, Fast delivery. Customer support is excellent!”

Helpful Report

Posted 8 years ago

Yay.com is rated 5.0 based on 2,032 reviews