Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Any time we have a question or need a hand configuring something, Yay.com are always around (during business hours of course) to help out. They'll help you pick the right phones for your business, set up some call diverting for you and even then write out a help guide for you to give to your employees. It's a simple system to use with everything you need all laid out clearly in a user's dashboard. Couldn't be happier.”

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Posted 7 years ago

“Gave a great insight to available options”

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Posted 7 years ago

“Prompt and helpful!”

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Posted 7 years ago

“Both Meg and Laurence have been a fantastic help with getting me set up to use yay.com. Being totally new to this type of phone system, I have been next to useless in getting set up. They have been patient and attentive at every step of the process, I am delighted to have chosen yay.com for my business lines.”

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Posted 7 years ago

“I love yay.com :)”

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Posted 7 years ago

“YAY is the best voip provider and their services saved me a fortune and its easy to set up and use. it also supports lots of different devices and operating systems. yay price plans are the best so far. i highly recommend this to any one who needs voip services.”

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Posted 7 years ago

“Meg attended to all of my needs and made me feel completely satisfied”

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Posted 7 years ago

“WOW! Yay.com have surpassed my expectations. Set up on Tuesday with my choice of number (from many) and phone arrived Thursday. Online help absolutely amazing; helped with immediate answers to my questions before order and again when phone arrived, now set up with my VOIP phone and ready to make calls. Yay.com and Laurence made it so very Simple! Thank you!”

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Posted 7 years ago

“Very helpful, knowledgeable and professional staff. Happy to spend as long as necessary to solve problem. Order placed and delivered next day as stated. Well packaged but not over packed. Will certainly purchase again from you and pass my recommendations on to friends and colleagues.”

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Posted 7 years ago

“Firstly let me set the scene. I am a person that hates and I mean hates finding my way around technology and connectivity. I'm a great believer in the 'switch on' and all should be well, it should happen automatically. So Yay.com was our chosen provider for the communication link of our Community Interest Company. The handset arrived and we began the process of connectivity, low and behold registration failed. Head scratching, manual reading check etc etc...... Oh no I thought I may have to seek support. I duly did and who was on duty today, Mr Laurence Wells. So 'Live' chat support (well done the response time great) commenced with Laurence and what can I say. Totally professional friendly chat, put me at ease immediately which in turn allowed me to be open about both my lack of patience and knowledge with IT. He quite simply directed the conversation, gained control by firstly directing me to Team Viewer and downloading this, not always straight forward but he guided me through, then 'whizzed' through details and set up, all the while conversing where necessary keeping me informed of the progress. Then stayed with me until it was fully connected and we were able to test the system. Which now works as expected.”

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Posted 7 years ago

“very good service by Daisy helped me all day until everything was sorted!”

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Posted 7 years ago

“Setup designed with everyone in mind - what a pleasure. Really looking forward to a long & pleasant relationship - Thankyou yay.com!”

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Posted 7 years ago

“i was signed up with Vonage business cloud, but when i used trial version of yay & the way Meg from yay helped me i decided to canceled with vonage & go ahead with yay. I really like the features with yay they all are very amazing.”

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Posted 7 years ago

“Game me no end of help with what seemed very complicated but all makes sense. Thanks very much.”

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Posted 7 years ago

“Thought about this for quite a while, made a call to the team at Yay.com and any worries were taken care of. The order was placed and the account was opened with no trouble, the phones i ordered arrived super quick. I just had to get in touch to get the phones up and running and that happened within 5 minutes. Great service”

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Posted 7 years ago

“A very good experience with YAY and very different to other phone or VOIP companies. When you phone YAY you speak to someone who knows exactly who you are and what you need. With YAY you get personal attention and excellent customer service.”

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Posted 7 years ago

“Lawrence was fantastic ...... He set my new phone system up and covered every base with call divert, voicemail, mobile forwarding. First class service, thanks very much.”

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Posted 7 years ago

“Everyone i dealt with has been very patient and helpful. I would suggest you could do a little better at explaining the meaning of different sections of set up e.g. routing set up etc. It would save you a few customer service calls.”

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Posted 7 years ago

“I ported by BT number to yay. The Yay service department did this seamlessly. All I had to provide was proof of ownership and my identity. Thanks yay.”

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Posted 7 years ago

“Yay.com settled my concerns about my subscription with a detailed explaination and it was resolved, giving me total relief. Thank you Yay.com”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,032 reviews