Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and guided me well. cannot fault!”

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Posted 6 years ago

“Excellent customer service - query resolved within minutes!”

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Posted 6 years ago

“Sincere thanks to Jez and his colleagues for the painstaking and thorough completion of our order today, for a VoiP account. Despite problems caused by Betty-Ann's bank, and then by the rather old hardware to be used for the account, all is now AOK. We were very impressed by the friendly and capable assistance provided by Jez. Happy Christmas to you all!”

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Posted 6 years ago

“Very happy with service”

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Posted 6 years ago

“The team are always helpful and are friendly!”

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Posted 6 years ago

“Made it easy to understand, were patience and help. Great service!”

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Posted 6 years ago

“Excellent Service. Fast response and know the systems inside out. Great company to deal with.”

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Posted 6 years ago

“EXCELLENT HELP AND EXPLAINED EVERYTHING STEP BY STEP”

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Posted 6 years ago

“We live in a rural location with landline board band speeds of between 200 & 400Kbps (yes that's right its more or less hopeless). Some time ago we turned off this shocking service from BT via the Openreach network. We a little study time we worked out that the EE network could offer better broadband via a mobile router and now get speeds of 10 to 20 Mbps at all times in our house. This was like a revolution for us, for the first time we could stream video and use catch up services! So as we have plenty of data now, we thought why pay BT £23 per month for a landline plus extortionate fees for calls and ad-ons? We found out about Yay.com from a friend. Setting up a VOIP phone adaptor, linking it to the mobile router and adapting it to the house phone wiring loop was quite easy too. Yay.com's team were exceptionally helpfully. We now use their Pay G residential service at around £3.50 per month including VAT. Call rates at 1p per minute to landlines and 7p per mobile are great value compared to BT too. Thank you to the Yay.com team, a great service provided. A++”

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Posted 6 years ago

“The support staff are very attentive and helpful. Glad I made the switch.”

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Posted 6 years ago

“Helped with a detailed explanation and went on to suggest options I could use in the future”

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Posted 6 years ago

“Great customer service, great self-service information ... great company to deal with. Would recommend to anyone looking for a VoIP Service”

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Posted 6 years ago

“Fast reaction! Nice support!”

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Posted 6 years ago

“If only all suppliers were like Yay ! They are everything a business hopes for - highly efficient, providing consistently reliable service, always helpful and friendly.”

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Posted 6 years ago

“Quick call answer, swift solution to my question. Great result. Thanks”

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Posted 6 years ago

“Meg is always very helpful and sorted out our one off afternoon divert for us having already explained what to do, thank you! All the staff I have had contact with have been very helpful with a very "can do" attitude.”

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Posted 6 years ago

“I have been with Yay.com for a few months but have only recently taken advantage of all of the features offered. The website is extremely easy to use, even with little prior knowledge of VoIP. I had one issue that was quickly fixed with a phone call. I would heartily recommend yay.com to anyone requiring their services.”

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Posted 6 years ago

“We had an issue with our system and this was resolved very quickly. Amazing skill.”

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Posted 6 years ago

“Great support, never used or set up a system and they did it all over phone in 5 mins. Soon as it was done received a call. Number porting was so easy as well. Looking forward to playing with the dashboard and seeing what I can do. Never go back to BT”

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Posted 6 years ago

“The System: Somehow after all this time of testing all kinds of VOIP systems, I've never found something so easy and intuitive to use, to the point that non-technical / IT users can grasp understanding of how it works. The fact you can change everything to your liking truly makes for a system that works for you, rather than you working around the system which in my book is always a key factor. Customer Services: Our main point of contact was Jez and well, he was incredible with us. Went above and beyond compared to what I'm used to. Whether it be me bugging him about the simplest of questions or getting a hand in setting up the company back-end. I couldn't fault him in any way, he was always there willing to help. Overall I'm incredibly happy with both the system and customer service provided by yay.com and look forward to what the future may bring.”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews