Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The helpdesk were excellent in helping me today. Many thanks, Jez.”

Helpful Report

Posted 4 years ago

“Excellent service, with an amazingly easy to use web interface. Good line quality, and you have the flexibility of a SIP account to use with their own app or any phone/app of your choice. In the 5 years we've been with them I've needed their customer services 3 times and they were always fast to reply, polite and very helpful. I wouldn't hesitate to recommend them.”

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Posted 4 years ago

“Fantastic service. Raffi sorted our issue out very quickly and efficiently.”

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Posted 4 years ago

“Meg was exceptionally helpfull and deserves a bonus”

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Posted 4 years ago

“Meg is the best. I hope she gets the Christmas bonus she deserves.”

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Posted 4 years ago

“Allways good service good help”

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Posted 4 years ago

“Really good customer support. I had a problem accessing the app on my phone and a member of the support team was very patient and helped me resolve the problem. Turns out it was user error!”

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Posted 4 years ago

“We do not use the VOIP systems so I cancelled the monthly subscription very easily online and then spoke to an advisor, Miguel, about a refund for our phone credits. He was so helpful and arranged the refund whilst on the phone! A good service is very rare nowadays so I was very impressed. Thank you.”

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Posted 4 years ago

“The client service is incredibly wonderful. They are really efficient and respectful. They really cared about the problem and kindly helped me until the issue was solved. That required several calls, updates and emails. Thank you so much. You saved my domain!”

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Posted 4 years ago

“Meg. Excellent again. We've spoken many times over several years, and you're always superb. It's really good to speak to someone who absolutely knows her stuff. Patient, eloquent and competent. You also intuitively know when to use email and when to pick the phone up. Too many people don't pick the phone up when its appropriate. You do. Excellent. Pass your skills on, we need more companies like YAY.”

Helpful Report

Posted 4 years ago

“The YAY interface changes from time to time, and in the main there are clear efforts to simplify what can be some complex configurations. I hadn't used the interface in a while and it had changed, so I called for some help. The service was great, not only in making it work, but also taking time to explain what was being done and how the interface now worked. Great. It's noticeable, unlike many other telecoms companies, how YAY have organised themselves with the customer in mind. No long holds; they demonstrate the correct use of their platform, and the call quality is always exceptional. It is what should be expected of a telecoms company, but personal experience from giants such as BT and Virgin make YAY stand out a mile.”

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Posted 4 years ago

“I am a new customer to yay.com and am relatively new to VoiP technology in general. The fantastic customer service team at yay.com got me set up in no time and were so patient dealing with my neverending questions. It is a great company to deal with and I have been very impressed with the service I have received. I will definitely recommend to others!”

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Posted 4 years ago

“Fantastic customer service, friendly, efficient and polite”

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Posted 4 years ago

“Every time I have any problems and need to call up YAY answer the phones really quickly, are really friendly and solve the problem. Today Miguel was especially helpful but everyone I have spoken with at YAY has been great :) I can't recommend them highly enough”

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Posted 4 years ago

“This is a review for Yay's excellent pre sales support. From the moment I made an enquiry I have been very well looked after first by Raul and then Jez. Jez especially spent a couple of hours on the phone painstakingly setting up the call routing to my rather exacting standards. Their enterprise level exchange can pretty much do anything you could need it to. I was so impressed I signed up immediately and we are now in the process of transferring my numbers over to the system. I will come back and update this review once I have had a chance to use the system live for a while.”

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Posted 4 years ago

“Very helpful I would recommend to all”

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Posted 4 years ago

“Fantastic support”

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Posted 4 years ago

“In my extensive experience, telecoms companies give very poor service - they're hard to get through to, and rarely do what they're asked to do right first time, leading to lots of time on the phone and frustration getting it rectified. Yay.com are different, wonderfully different. I signed up with them for all my business phones years ago - and they've served us brilliantly ever since. So now I've signed up with them at home. They gave me the same great service even though they're clearly specialising in business systems. They're helpful, friendly, professional, knowledgeable. And they handled my queries quickly and successfully. I highly recommend them.”

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Posted 4 years ago

“Matt was extremely helpful and rectified my issues quickly and efficiently. Thank you for your help Matt :)”

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Posted 4 years ago

“Excellent service. Although it is sometimes difficult to explain the issue, Matt was very patient and understood completely the question. He was very kind, friendly and helpful.”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews