Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are always happy to assist. Have a great telephone manner and are patient, efficient and helpful. Thank you for your continued support”

Helpful Report

Posted 4 years ago

Hi Karina, Thanks so much for your lovely review, I'm glad you're enjoying the service! If you need anything else from us please do let me know :-) Thanks, Meg

Posted 4 years ago

“Good Service, Very Friendly & Fast. Understood What Needed & Got On With It. Thanks For Your Help Guy's :-)”

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Posted 4 years ago

Hi Sean, Jez here - Thanks very much for your feedback and we really pleased to see you have had a good experience. Do let me know if you need anything else from us! My DDI is 0330 043 315 :)

Posted 4 years ago

“Very quick to answer. Will migrate all my domains here. Great service.”

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Posted 5 years ago

Hi Natasha, Thanks for your feedback, and we look forward to seeing you get more involved with Yay.com :) Jez (Yay Support)

Posted 4 years ago

“Phone answered promptly and my issue resolved quickly and accurately.”

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Posted 5 years ago

Hi Gary, Thanks for your review! We try our best to service our customers as efficiently and effectively as possible :) Jez (Yay Support)

Posted 4 years ago

“Yay customer support have been a joy to contact. They have been knowledgeable, efficient, pleasant to talk too and most importantly they fixed the problem”

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Posted 5 years ago

Hi Peter, Thanks for your kind words :) Please don't hesitate to get back in touch if necessary and we'll look after you to the best of our ability! Jez (Yay Support)

Posted 4 years ago

“outstanding service and never had an issue with phone lines”

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Posted 5 years ago

Hi Mark, Thanks for your feedback - we are very happy to hear you have had a good experience with us so far :) Here's to keeping this up! :) Jez (Yay Support)

Posted 4 years ago

“Daisy was ace”

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Posted 5 years ago

Hello! Thank you so much, we're always on hand if you need us :) Best Wishes, Daisy

Posted 4 years ago

“Although I haven't spent too much time on the app just yet, i must still thank Victoria in Customer Services who was very patient and a pleasure to speak with whilst getting set up. A credit to the team at Yay”

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Posted 5 years ago

“***** 5 star service all round great service - on the rare occasion when Ive had an issue with systems or needed to make changes Yay have been able to resolve within an hour - pretty impressive Wouldn't hesitate to recommend”

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Posted 5 years ago

Hi Tracey, I'm glad you had a good experience with us! We are always happy to help so please don't hesitate to let us know if you need anything in future! Jez (Yay Support)

Posted 5 years ago

“One of the most important things a company can provide is good customer service - because that's when you need them most. Yay has helped me recently in a number of ways, from helping my tidy up my plan to make sure I'm using the right one for me and helping troubleshoot some user issues. I was very impressed with how Yay helped me, not only were they quick to respond both by email and phone, but very clear and patient in what can be done. Yay is a great choice for us, because our team likes to make and answer calls in different ways, and Yay allows us to use desk phones, a web app, a desktop app or even on mobile. The product will get better with time (hence the 4 stars, it's not yet perfect), but the way they interact with their customers is really encouraging and is why I'm really happy using them”

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Posted 5 years ago

Hi Josh, Thank you for your kind review! It's always a pleasure to make sure you're on the best plan and is nice to hear that you've really enjoyed the service so far! If there was anything particular you feel we could improve to get that 5-star rating, please email me personally at konnor.munt@yay.com. Konnor

Posted 5 years ago

Hi Josh, Thanks so much for your review! While we are super pleased you have had a goood experience with us, we'd love to know what we need to do to make that review a 5 star? Please drop me an email on jez.pickering@yay.com - all feedback is welcome! :)

Posted 4 years ago

“Very polite, very helpful, very professional !!”

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Posted 5 years ago

Hi there, Thanks for your feedback - at Yay.com we always try to offer the best support and it's great to see it noticed! Jez (Yay Support)

Posted 5 years ago

“Really, really impressed. Sensible, polite people who quickly solved my problem - and phone answered quickly -what's not to like. If only all telecoms providers were this easy to do business with.”

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Posted 5 years ago

Hi Simon! We are all really glad to see that you have had a good experience with Yay.com Support. Konnor also passed on that he is glad your Yealink phone is up and running now :) Jez

Posted 5 years ago

“Yay.com offers excellent customer support and user friendly client's portal for easy configuration. I have been with Yay for over a year and since the service has been all smooth.”

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Posted 5 years ago

Thanks for your friendly review! We are glad to hear you have had a great experience so far, and hope that you'll be with us for many years to come :) Jez (Yay Support)

Posted 5 years ago

“Unbelievably good technical support. Calls answered within a few seconds, answered by friendly, helpful and knowledgable staff, problems sorted. Thanks guys!”

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Posted 5 years ago

Thanks so much for your kind words - we always help our customers to the best of our ability, and are glad that this shines through :) Thanks again! Jez (Yay Support)

Posted 5 years ago

“Konnor helped me today with a problem. Two of our 5 users were having outages and their phones were just not connecting, even after the usual steps of restarting the device. He started a screen share and quickly diagnosed the problem was a port issue. I couldn't have gotten my users back on the phones without him! As usual from YAY we had great friendly and quick support.”

Helpful Report

Posted 5 years ago

Hi Daniel, Konnor asked me to say thank you for your review, and we are all glad to see you are now up and running. Please don't hesitate to ask if you need anything else! Jez (Yay Support)

Posted 5 years ago

“All the team at Yay are great, but I find Jez is particularly helpful and always able to answer my queries. Thank you!”

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Posted 5 years ago

Hi Linzi, Thanks for your kind words, and we have always loved having you as a customer. Anything you need from us please do get back in touch. Jez (Yay Support)

Posted 5 years ago

“Had some initial issues with the setup, but Jez was superb and sorted things out in minutes...”

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Posted 5 years ago

Hi Gopal, Jez here: thank you very much for your kind words and I'm glad we got you up and running so quickly. Anything else please do let us know! Jez

Posted 5 years ago

“Happy yay.com customer for a few years now. Was tempted away by another service at one point because they had integration options, but the quality and service were years behind yay, so we switched back. To my delight soon after that yay introduced a range of integrations. They've been welcoming of and responsive to feedback too, which means the product just keeps getting better, and their support team are a delight to deal with. Have also used for 100+ domain registrations and would 10/10 recommend!”

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Posted 5 years ago

Hi Dan, We are all super pleased you have had such a good experience with us, and have always been happy to help. It's great to have a customer who provides us with detailed feedback, and we are always looking to improve our customer experiences :) Thanks again Dan, and here's to many more domains with Yay! Jez (Yay Support)

Posted 5 years ago

“Just spoken to Megan regarding call forwarding. Always friendly and helpful speaking to Yay team.”

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Posted 5 years ago

Hi Raymond, Thank you for your kind review, and all of us at Yay have always been happy to help you as a customer of ours :) Thanks again, Jez (Yay Support)

Posted 5 years ago

“all good so far.”

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Posted 5 years ago

Hi Stephen, Thanks for your feedback, and I'm glad to see you are on your way using the service to the best of it's ability :) Don't hesitate to ask if you need anything else from us at Yay! Jez (Yay Support)

Posted 5 years ago

Yay.com is rated 5.0 based on 2,032 reviews