Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cànt ask for a better service staff very helpful and plite thanks Dean”

Helpful Report

Posted 8 years ago

“Good price, right product, delivered in good condition, delivered on time which was fast. Nothing else to say really.”

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Posted 8 years ago

“Real customer service and real people trying to help you get started.... what more could a person ask for :)”

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Posted 8 years ago

“Clear easy to use website quick delivery and kept up to date throughout. Will use again.”

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Posted 8 years ago

“Great team & Service!”

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Posted 8 years ago

“Excellent, so helpful from the off, can't speak highly enough of Daisy's help trying to help with transferring a number across from another company which has turned out to be quite the opposite, absolutely incompetent. I have no hesitation recommending the yay team, they take the mystique out of setting up and managing voip lines”

Helpful Report

Posted 8 years ago

“Ordered a phone for an additional user. Arrived promptly. Called Yay and got through to an exceptionally helpful girl in about 30 seconds. She offered to set it up for me or talk me through how to do it. I was busy so opted for her to do it, which took less than 2 minutes. Rebooted the phone. job done. Slight technical hitch so I phoned back, got Grace, and it was sorted in less than 3 minutes. Service doesn't get better than that. Well done.”

Helpful Report

Posted 8 years ago

“Not only Yay's product, website really great but the customer service is also excellent. All this and it's very nicely priced too!”

Helpful Report

Posted 8 years ago

“Why go for a extra landline when you have a service provider such as Yay? The service is unbelievably good, i.e. EXCELLENT. And the support too! in fact I think there is an error in the star rating as 5 stars should be be labelled EXCELLENT SERVICE. As we grow we will add more lines from YAY! and not from BT, Sky , TalkTalk or any other mediocre telecoms operator. Keep up the great work.”

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Posted 8 years ago

“Great price, quick shipping, good service.”

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Posted 8 years ago

“Matt and the team at Yay.com provide a first-rate service and have given invaluable advice throughout the whole process. The dashboard is also very user friendly. You should look no further for a VOIP provider.”

Helpful Report

Posted 8 years ago

“Being a technophobe I struggled getting yay onto my phone. One very patient young lady took me through the process and then helped again when I made a hash of the answer phone. 12/10 Thank you.”

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Posted 8 years ago

“Hi Matt, Fantastic platform and great staff! You're most certainly on a winning formula! Bye for now Darren COO Freedle.com”

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Posted 8 years ago

“Daisy was really helpful an my issue was quickly resolved, Nice to have a personal and speedy response.”

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Posted 8 years ago

“YAY.com are fantastic! Meg was fantastic to deal with and answered all my questions!”

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Posted 8 years ago

“I spoke to Grace on live chat. She was incredible! She didn't just answer my query she set up my out of office routing then she even offered to set up the bank holiday routing. It's a level of customer service you just don't expect anymore, with companies regularly direct you to instruction videos. By Grace doing it for me, she saved my time, money and headaches! She's great! Couldn't applaud her service any higher. Well done Grace and thank you. Gwilym, Blastoff & Joy”

Helpful Report

Posted 8 years ago

“Great Customer Support and Service...plus a great product!”

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Posted 8 years ago

“Well I'm super happy because as a start-up business I wanted the ease of being able to monitor my spend, calls, give my business a professional image with hold music, directing calls whilst not spending all of my budget on the setup that other companies offered. I was up and running in minutes and the support is great. My estate agency has not once been hindered by YAY and even whilst in the USA I was still able to carry on my business like I was still in the office. GREAT SERVICE, GREAT SUPPORT, GREAT PRICES!”

Helpful Report

Posted 8 years ago

“One of the best companies I've come across. Very helpful support staff, great prices, great product, great website. I tested this out myself linked with Unifi VoIP phones, its perfect. I've now rolled this out to 3 of my customers combined with Grandstream phones in the warehouse. Keep up the good work and don't change! Jack @ JHE”

Helpful Report

Posted 8 years ago

“I received a product that had already opened, the seal was broken and there was a piece of rubbish in the box. Product was fine and worked ok but felt like I received a second hand product and paid full price for it. Called as soon as goods arrived was offered a call back, no return call was made , still waiting.”

Helpful Report

Posted 8 years ago

Hello Alistair. We're very sorry to hear this. We ship a little over 5000 products a weeks & this is the only negative comment we've ever had, so we're all very disappointed. Meg tried to contact you on the 2 numbers we have for you following your call to Laurence, but there was no answer on both lines. The documents within the box are part of the standard literature and whilst I know you commented to Laurence these were rubbish, I'm afraid thats what the product comes with. We'd really like to resolve this with you, so if you would be able to return our calls or let us know when would be a good time, we can reach out to you again. We hope to be able to speak to you very soon. Kind Regards, Daisy

Posted 8 years ago

Yay.com is rated 5.0 based on 2,032 reviews