Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service was great - very quick responses, very helpful. Daisy was a great support”

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Posted 6 years ago

“helped my in minutes”

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Posted 6 years ago

“Amazing customer service and very competitive rates. Thank you Meg.”

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Posted 6 years ago

“The guys at Yay.com always help and sort out problems in a quick and effective manner, would highly recommend to anyone.”

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Posted 6 years ago

“Great service, Great value for money bundles and an extremely user friendly system. Signed up same day and my system was up and running. Received support from Daisy who was professional friendly and patient. Highly recommended Yay!!”

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Posted 6 years ago

“Such a helpful team who always answer the phone within the first couple of rings and have all the answers about their products and services. Have been using them for just over a year now and would recommend them as a partner for Comms.”

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Posted 6 years ago

“I have been with Yay for some considerable time now and it is the support for my businesse and ease of use that is second to none. I have never phoned for support and had to wait and the whole team have been extremely supportive and nothing is too much trouble.”

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Posted 6 years ago

“Everyone has been really helpful in helping me get started with Yay, in particular Daisy. Thank you!”

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Posted 6 years ago

“Great Service, Fast Delivery!”

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Posted 6 years ago

“VOIP is simple in principle, but setting up, configuring and managing lines and services does pose a few challenges. YAY is absolutely outstanding in helping customers. The online dashboard is very comprehensive and easy to use, so many routine tasks are easily self-administered. What's even better is YAY's UK-based support staff. They are the best in the business - knowledgeable, friendly and helpful. And best of all, nothing is too much trouble for them - walking customers through sometimes-complicated situations, using plain English and ensuring customers know what's going on. Simply outstanding!!”

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Posted 6 years ago

“its always so easy to get help and nothing is ever to much of a hassle to get done. phone line is always great quality also”

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Posted 6 years ago

“Excellent service, delivered next day, tracking number issued. Product arrived well packed. Pleased with the service, would definitely recommend yay.”

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Posted 6 years ago

“First class from Yay on all counts. Super friendly support with set up - went above and beyond to help us get up and running. Even resolved issues with our network config. Great service so far. I would highly recommend.”

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Posted 6 years ago

“After dealing with BT for 3 years, it has been a breath of fresh air to swap over to Yay.com. The process has been really easy and even today when I rang up to get our new phones to connect, Jez, the tech guy was really good and it was done in a matter of minutes. Finally - a company which understands the meaning of "customer service". "Viva la VOIP revolution!!"”

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Posted 6 years ago

“I am new to Voip and totally clueless. I thought sip was something you did with a cold beer. Thanks to the friendly enthusiastic support (and patience) from everyone at YAY all my questions, queries and problems were resolved. Special thanks goes out to Jez and his colleague who managed to fix a problem that I created. To say that they went the extra mile would be an understatement! Great customer service.”

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Posted 6 years ago

“This is a great site and provides a great service. Their customer support is impeccable and they are always prompt to respond to your requests and help where they can. As a provider they are very cheap in comparison with other similar VOIP providers. I highly recommend them.”

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Posted 6 years ago

“Queries with our latest invoice - all explained.Suggestions on improvements to the service and packages we currently have - Resolution - better package and cheaper on a monthly basis. Excellent.”

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Posted 6 years ago

“Every time I have emailed a query through to support I had nothing but a first class service, Jaz and Matt have both been outstanding communicators, know their product and clearly have their heart in the job. When it comes to customer service I can normally tear a company apart and put together a decent and valid complaint, but this is not the case with Jaz Matt and YAY.com. Excellent, first class recruitment and training on YAY's part. An inspiration to the industry.”

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Posted 6 years ago

“We are just transitioning from another VoIP provider to yay. I have found the portal easy to use. The call routing concept is totally different to the other providers we've used but it makes sense and is easy for a VoIP newbie to understand. Topped off with really good and friendly support yay gets 10/10 so far!”

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Posted 6 years ago

“Very competitive pricing plus quick delivery. Good to see other online retailers competing with the big wigs.”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews