Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service staff are suprisingly well versed on the service and equipment.”

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Posted 6 years ago

“My questions were knowledgeably answered with understanding of how the system works.”

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Posted 6 years ago

“Spoke to Meg concerning an issue we had with our connectivity at our end, and how the issues with our IP had effected our phones. Even though this issue wasn't caused by yourselves, she lead the effort to fix the issue by corresponding with the IT team at our new offices. After this was sorted she then helped us set up the lines and get round issues with the phone (which quite frankly was REALLY not playing ball). Give her more money or something because quite frankly, shes bloody brilliant. If not, we'll happily hire her to do something because she's a joy to speak to.”

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Posted 6 years ago

“Ress is a top man, execllent customer service, sorted out my configuration issue.”

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Posted 6 years ago

“Daisy is great!”

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Posted 6 years ago

“Friendly, helpful service. Fast & knowledgeable, and good follow-up.”

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Posted 6 years ago

“Great Service, Like the way everyone is really friendly & so quick at getting things setup, very impressed :-)”

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Posted 6 years ago

“attended to the matter”

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Posted 6 years ago

“fully satisfaction / thanks you”

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Posted 6 years ago

“Representative was knowledgeable and eager to help.”

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Posted 6 years ago

“Every dealing we have had with the team at YAY so far has been outstanding. From the initial setup, through to the (exceptionally rare) technical issues, everything has been as smooth as we could possibly hope for. As a busy Recruitment Company our phones are the lifeblood of our business, and it's important for us to be able to trust our suppliers, and I couldn't recommend YAY enough. Excellent all round.”

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Posted 6 years ago

“Joyous solutions every time. NGN transferred. Well done Yay!”

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Posted 6 years ago

“Yay.com have been fantastic throughout, from makes it super easy to port my number over, to helping my set up our phones in the office and get them connected. Support even called me and did a remote screen share so I didn't have to follow any complicated instructions!”

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Posted 6 years ago

“Fantastic. There was a small problem with the address of the order, Yay tried calling my mobile but at the time I didn't have signal. They they tried to contact me via e-mail which I recieved and replied to. After all of this I had the item delievered within 1 day! Perfect :)”

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Posted 6 years ago

“Meg is an awesome lady who dealt with a difficult situation I had most professionally! The aftercare by this lady was AWESOME and if you give your employees awards, you need to make sure hers is GOLD!”

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Posted 6 years ago

“I have to say that it is not only very pleasant, but remarkably refreshing to have found an IT company with a customer service team that is not only efficient and knowledgeable, but friendly as well !!”

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Posted 6 years ago

“Very straight forward to set up”

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Posted 6 years ago

“Excellent service. I rang up to go over a few things. Ended up being talked through the whole process & set up whilst I was on the phone. Very friendly, great knowledge. Really helped a first time VOIP user like myself. Highly recommend their customer service.”

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Posted 6 years ago

“Every person I have ever spoken with at Yay makes me realise just how poor the customer service is just about everywhere else!”

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Posted 6 years ago

“Spoke to Jezz absolutely amazing guy. Also have dealt with Megg and i believe Matt. Cant fault the team brilliant so glad we signed up with you guys. Thank you”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews