Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have contacted Yay.com a few times and each time have had all my questions answered. Today I spoke with Connor as was having trouble setting up my new phones, he was so helpful, and had my phones up and running in no time!!! Thank you for all your help, all your staff have been amazing!! Joanna”

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Posted 6 years ago

“I would wholeheartedly recommend Yay. I've been using them for myself and my staff for a year now and the service is great. Affordable pricing with lots of options and such amazingly polite, helpful and knowledgeable staff. Literally nothing bad to say. I use the VoIP service which enables me to keep track of my remote staff ensuring they are on the phones. I can even record their calls which is great for training. Great dashboard with easy and intuitive functionality. Keep up the good work , Yay!”

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Posted 6 years ago

“Great service, Excellent Customer Service. Thank you Konnor”

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Posted 6 years ago

“Very new to Yay.com, and to VOIP generally. The team, including Jez, Connor and Daisy, have been brilliant, helpful, knowledgeable, and made the learning curve considerably less steep for me. Lovely to deal with a UK company, small enough to make me feel like I matter but big enough to provide a full scale professional grade service. Such a refreshing contrast to the big telecoms companies. And great value tariffs too!”

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Posted 6 years ago

“jezz was amazing with the help and support he gave and was a smooth transition from my other providers and excellent customer service I'm sure it will be the same all the way through but jazz was amazing and a credit to yay.com well done jazz great man”

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Posted 6 years ago

“Jez has been brilliant; trouble shooting for us and fixing everything just the way we need it to be.”

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Posted 6 years ago

“Transferred a batch of domain names from my old registrar. Simple, fast and efficient. Had a courtesy call from Yay.com Support too. Very impressed so far.”

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Posted 6 years ago

“Daisy from Yay has ben very helpful. Highly recommend this company for VOIP/Cloud calls.”

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Posted 6 years ago

“Quick service, by email, all OK”

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Posted 6 years ago

“Jez helped me so much setting up the phones and was amazing. Great service thankyou”

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Posted 6 years ago

“Jez was really helpful and clear in how he explained what I needed to do to assist him in solving the issue we had. He promised me a call back this morning and he delivered on this which was great! Thank you!”

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Posted 6 years ago

“I started using Yay.com just recently but I have been extremely impressed with their support and service. Every time I call they are super helpful, really informative and so willing to help and extremely pleasant - it's so refreshing to receive such great service. Well done Yay.com you most certainly are doing something great with your staff - it's so easy to complain about bad service but taking the time to compliment on great service is so valuable I believe. I would not hesitate to recommend Yay.com and will definitely keep on using you. Thank you and keep up the great work - your staff are a credit to you Matt!”

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Posted 6 years ago

“I called about my yay line that was not foaling out. The issue was resolved very quickly. Thank you very much!”

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Posted 6 years ago

“its brilliant services & fully satisfy thank you”

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Posted 6 years ago

“They answered the phone in less then a minute with no options and menus to have to choose from. The rep Jez was just amazing and he did everything in his power to get our problem resolved. i was really amazed with the costumer service Well done JEZ & YAY”

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Posted 6 years ago

“Konnor did an amazing job for me and got my issue sorted out straight away with no issues, excellent customer service konnor again thank you , it was a big worry getting this arranged smoothly for my customer, you did great work it’s appreciated! Thank you .”

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Posted 6 years ago

“I am consistently impressed with the service that I receive from Yay.com. Always great!”

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Posted 6 years ago

“We have used Yay now for a couple of years after being very badly let down by our previous provider. The levels of customer service are extremely high. They do it for you, rather than talking you through complex issues you may never need to visit again. Called today with a query on conference calling. Within 15 minutes, I had a call back. I now have my own conference line. They do what they say they will do, when the say they will do it. A very rare commodity nowadays.”

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Posted 6 years ago

“Everything has been quick and painless with Yay - from the 2 people I spoke to before in discussing the right package and hardware, to the support from Konnor in setting up the device. I ran into a problem I couldn't fix - no ringing on hold for ages, straight through to a real person who talked me through and logged in to fix the problem within a few minutes. Great service, products and hardware - So far, truly excellent!”

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Posted 6 years ago

“The guys are very helpful, Really excellent service with good communication.”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews