Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always prompt and helpful with support requests.”

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Posted 6 years ago

“The Yay.com staff are always super helpful whenever I call. Don't lose your 'small team-happy to help' feel. This is a stark contrast to most in the telecoms industry and why I would recommend Yay. I would consider the fact I can call and speak to one of a small team who I can recognise a real USP.”

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Posted 6 years ago

“I have recently been dealing with a variety of companies for various products. By far the level of service, patience and speed that Yay.com have been dealing with my account, I honestly can say I would not hesitate to recommend them. Moreover the price is very competitive! Thank you all for your support.”

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Posted 6 years ago

“Super helpful and easy to understand!”

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Posted 6 years ago

“quick, good customer service, patient, understanding, just polite and wonderful i could hug you thank you.”

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Posted 6 years ago

“Matt, was very friendly and knowledgable”

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Posted 6 years ago

“Yay has outstanding customer care and an easy to use the software. We are very happy with Yay and their service and would recommend them to anyone who is looking for a good VoIP service”

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Posted 6 years ago

“Very very efficient and kept us fully updated in terms of tracking the delivery service”

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Posted 6 years ago

“Always had a great service from Yay.com - used them for around 2 years now and I'd highly recommend them!”

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Posted 6 years ago

“Best features with the best pricing and customer service. Have not stopped recommending to people since I started using them over a year ago. Keep it up!”

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Posted 6 years ago

“Small problem resolved very quickly, excellent service.”

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Posted 6 years ago

“Always prompt with my support enquiries - a great service thankyou”

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Posted 6 years ago

“James was very helpful in taking me through joining Yay”

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Posted 6 years ago

“I can't believe how helpful you guys are. I have had more communication from you in 2 weeks as you arrange my number transfer than my previous provider did in 8 yrs. I look forward to using your service fully once the transfer has gone through & it seems like I have picked the right company to use. Very very impressed.”

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Posted 6 years ago

“I was introduced to Yay.com buy buying a phone from them via Amazon - which I was originally going to use with another provider. I thought I'd check them out though as they were offering a trial service... and it knocked my socks off compared to the provider I was planning to use! The interface is modern and easy to use, and lets my small company appear much bigger than it really is by having proper phone menus and a 03 number. The platform is reliable, and the few times I've had problems their customer service team have aways been very prompt, courteous and professional in resolving my issues. The service is great value especially compared to what I've been quoted by the likes of BT in the past! Highly recommended.”

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Posted 6 years ago

“.I got everything sorted straight away and colleague so friendly incredibly helpful.”

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Posted 6 years ago

“Absolutely first class service - the initial set up had some new aspects that I wasnt familiar with and Daisy and Meg were happy to talk me through them. Later when we switched our number over we had a problem with our broadband provider and even though this wasnt their problem Daisy bent over backwards to help me provide my BB supplier with the right information to sort it out. The system itself is very very versatile with many features included that other providers charge for. The configuration platform is pretty straightforward but even if it gets a bit confusing, the team are on the phone to talk you through it. Yay.com is already working out to be cheaper than our previous bundled phone package AND it has much more flexibility allowing us to give our customers better service. HIGHLY RECCOMENDED!”

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Posted 6 years ago

“I spoke with Jez today who helped fix my problem before I had even finished explaining it. Friendly and very efficient help, which is what we always get from the team at Yay.com.”

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Posted 6 years ago

“Prompt, friendly and helpful response”

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Posted 6 years ago

“Always excellent, knowledgeable and prompt advice.”

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Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews