Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great So Far! Daisy and Konnor have been amazing at answering my queries during the trial period to see if we can streamline our comms from several suppliers to just one!”

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Posted 4 years ago

“Daisy was brilliant!”

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Posted 4 years ago

Hello Remy, Thank you very much for your lovely review. Please do just get in touch if we can help you further! Best Wishes, Daisy

Posted 4 years ago

“Excellent in every way. Although I'm only a small customer, I'm never made to feel like it, the team always have time. Setup is simple (even for a technophobe such as myself) and runs exactly as you'd expect. Can't rate highly enough”

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Posted 4 years ago

“I have enjoyed working with Yay.com as a customer. The only reason I haven’t given a five is because of difficulties with porting over the number. It may have been the thoughts of the other companies involved, but I ended up paying quite a lot with my new broadband provider who isn’t yay.com.”

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Posted 4 years ago

Hello Ingrid, Thank you so much for your review & we're always happy to help you! Unfortunately, inbound porting is led by your previous provider & we are at their mercy :( After they had given you incorrect information we re-submitted for you (at our own cost) as we appreciate how difficult your old provider made it for you! We're so proud of our porting team who always go the extra mile & finally got your number released to us. We're always here to assist whenever you need us & thank you once again for your kind words. Best Wishes, Daisy

Posted 4 years ago

“Huge help on the phone. Thank you!”

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Posted 4 years ago

“Awesome Service and the guys are always ready to help and point you in the right direction. - The staff always sound happy and upbeat.”

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Posted 4 years ago

“Resolve issue immediately”

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Posted 4 years ago

“Had a minor issue to do with the telephone hardware - not YAY's problem really, but within a few seconds, their support had given me the in formation I needed and I was up and running again. Great service as always”

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Posted 4 years ago

“Very impressed with the service and truly impressed with customer service, nothing seems to much bother and they will actually call you back and let you know what they did. This is unheard of generally on a phone service. Thanks”

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Posted 4 years ago

“Excellent Customer Service!”

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Posted 4 years ago

“About two years, I started looking for a VoIP provider. Let's be honest, they all offered the same thing. But what makes Yay different and gives them that competitive advantage? For me, it's several things. 1) their willingness to help, 2) their efficiency in dealing with issues (turnaround time is superb), 3) the robustness of their system, 4) the ease of use of their portal and 5) their attitude towards their clients - they always put them first! You may find a service provider who will cost you a few pennies less per month, but at the end of the day in "terms of value" you won't get a better service from any other, Yay comes out on tops for me! I'd especially like to send a shout out to Konnor who has been helping me over the last two days. He is a rockstar! Also to Jez and Meg, you guys are amazing! Thanks to everyone for supporting us so well.”

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Posted 4 years ago

“wonderful! clear and concise customer service!”

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Posted 4 years ago

“Always polite Always helpful Have already recommended to friends and small business owners...”

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Posted 4 years ago

“Good, simple product and quality customer service. First person to pick up the phone knows how to help you out with account and/or technical questions. Connor was particularly helpful. Would recommend.”

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Posted 4 years ago

“Good service, efficiently run.”

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Posted 4 years ago

“Konnor was very helpful and patient!”

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Posted 4 years ago

“Yay have always demonstrated amazing customer service support - fast, efficient and always pleasant. Perfect example of how a service-based company should be.”

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Posted 4 years ago

“Connor was very helpful, with clear, easy, step by step instructions. Made the whole process really simple.”

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Posted 4 years ago

“Very professional and calm response”

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Posted 4 years ago

“Brilliant staff, Highly recommend Yay!”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,032 reviews