Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted yay.com a few months ago and spoke to Daisy who explained to me how it all worked in great detail and followed that up with an email. I replied to her email with lots of questions and emails went back and forth for about a month. After a long think I decided to go ahead so again contacted Daisy and told her I wanted to go ahead but was worried about configuring the phone and base on their website. Daisy said her colleague Grace could configure the phone and base their end and set it all up so all I had to do was plug in the phone to my power supply and plug in the base cable to my router. She told me to ring her when I'd done that to check it worked ok. It arrived on time, it worked first time and I'm really pleased with it so far. The calls are cheap, the monthly cost is cheap and I wish we had of done it months ago. Cant speak too highly of the customer service I received, it was well above my expectations and I wouldn't hesitate to recommend them to friends and neighbours. Daisy and Grace - you're both stars , thank you so much, Diane”

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Posted 9 years ago

“After several weeks of research, I decided to contact Yay! I was not subjected to any sales pressure to buy and the customer care agent was knowledgeable and helpful. She was able to answer all my concerns. It was a no-brainer to select Yay! Compared to their competitors in the marketplace, they have simplified the process and set up and made the service clear and simple to understand. To sum it up: Great product, Great service, Great people.”

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Posted 9 years ago

“John was incredibly helpful and patient today, talking me through every step. I have called a couple of times for help with setting up. Each time I have got through quickly and found the person at the end of the line stayed with me until the query was resolved.”

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Posted 9 years ago

“Very proactive... contacting me to let me know that the item I ordered was no longer in stock, but offering me an alternative at a very reasonable price delta. Very pleased!”

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Posted 9 years ago

“Very helpful team. Did mess up my order a few times but equally tried quickly to correct the issues without too much effort from us. All good now. Very contactable and willing to support our needs. For this we still rate 5*”

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Posted 9 years ago

“Customer service at its best... Mark truly went "above and beyond" following a call I made to Tech Support earlier this morning - and persevered for a full 1.5hrs until the problem was resolved. I'll gladly recommend yay.com to all of my business associates - great service, reasonable pricing, and very helpful people to deal with if/when you've got a query. My thanks once again to Mark in Tech Support for his help earlier today...”

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Posted 9 years ago

“Early days for us with Yay, but so far so good - very good in fact. Helpful, pleasant and patient with IT duds like me. Well done guys.”

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Posted 9 years ago

“Good!”

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Posted 9 years ago

“Excellent customer services, brilliant product all round, I am looking forward to them launching a reseller option as I think this can be very beneficial to businesses.”

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Posted 9 years ago

“I have only just started using Yay but from the very start my impression of them has been extremely positive; and I am a complainer. I design large website and back end systems (and Mobile apps) for the company I own; so when I say this website is a simple and easy experience - you can take that from a professional. My pre-service call made me very comfortable, the on-line ordering process was a dream and a quick call to help me understand a process was wonderful (thanks Daisy). Should you require phones and more - they handle that as well - even going so far as to configure the phone ready for use before it even arrives. My new favourite service.”

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Posted 9 years ago

“Customer service very good Goods came on time”

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Posted 9 years ago

“A real pleasure to deal with from purchase to after sales.”

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Posted 9 years ago

“VoIP phone arrived quickly and works perfectly. Quick delivery (free next day). Recommend!”

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Posted 9 years ago

“Fantastic service and product! Would highly recommend using this company. Great value too”

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Posted 9 years ago

“Being honest, there were a few glitches at the beginning, but these could have been on our systems or that of Yay.com. What is outstanding about this company is the level of service to solve issues. Mark and Grace and all the team have listened, been patient, and taught me about how the system works along the way. Additionally, the options that are available for the super low cost are value for money and right where the industry should be. I thoroughly recommend this company.”

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Posted 9 years ago

“A new company on the block, suits us as we are too! They have an easy to browse website, easy ordering and the stuff turned up on time, that gets 5 stars from us, too many companies will not sort out a good delivery agent and they ( the firm ) get marked down for it. This was our first but by no means last order with them - keep it up!”

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Posted 9 years ago

“Needed to ring support. Fast friendly response and sorted me out in minutes . Many thanks Jim.”

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Posted 9 years ago

“Mark provided an impeccable service! He helped set up my call routing and showed great knowledge when doing so. Secondly, he assisted with setting up Bria 4 on my mobile and was kind enough to show the cons of 4g useage. This is the first time in using Yay and soft phones but not the first time I've worked with a VoIP company. By far the most outstanding service I have had! Well done Mark and thanks for spending those extra minutes to make set up everything. If I had the chance to gift Mark a thank you I would - but hopefully yay.com can see this review and further thank him on my behalf. I will be recommending you to my colleagues and hopefully this will be the start of a long partnership as we tend to make a high volume of calls.”

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Posted 9 years ago

“I am a difficult customer. They were fantastic. Up and running in 20 minutes and my SIP phone configured with some problems in 30 minutes. Great team on support.”

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Posted 9 years ago

“This company will move mountains to help you. Excellent service.”

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Posted 9 years ago

Yay.com is rated 5.0 based on 2,032 reviews