Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful setting up Zoiper on my iPhone”

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Posted 6 years ago

“Matt was very helpful”

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Posted 6 years ago

“Tech support very good”

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Posted 6 years ago

“Helpful as always. Great advice and explained in plain English. Love being with Yay!”

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Posted 6 years ago

“ABSOLUTELY FABULOUS This companies attention to detail and INCREDIBLY BRILLIANT customer service has blown me away and restored my belief in the existence of companies out there that really DO CARE about their end users. Jez was my contact, but it truly was a team effort! USE THEM, BUY from them....they will make your experience a great one!”

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Posted 6 years ago

“Spoke with a number of people to answer queries and initially ordered an analogue to IP convertor to plug a standard phone into , but had issues getting it to work( I am sure if support had explained routing not set up , it would have worked ) even after talking to their support team . I returned the item for a Gigaset convertor and phone combo and after speaking with May on the phone managed to get it set up working in 30 mins , she was very thorough and explained the settings patiently. I would recommend Yay to create a guide for the inexperienced about the yay portal settings also beyond the Tuesday and Thursday webcasts , keep a recorded webcast so customers can consume as needed rather than waiting . I would definitely recommend Yay, in the process to moving my number”

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Posted 6 years ago

“The gent "Jez" i think his name was? He was awesome and a credit to your organisation, nothing was to much trouble even though I am bit of a technical dinosaur. I hope he goes far and from a company customer service absouulte top class!!!”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Konnor quickly understood and provided a solution to my problem. Could not have been better.”

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Posted 6 years ago

“I have always been able to get straight through to a knowledgeable and helpful person who has quickly understood both our needs and my problem in this case - particularly helpful service from Connor!”

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Posted 6 years ago

“A great company. The services and prices are awesome. And the people are great; friendly, polite, and knowledgeable. They have everything I need.”

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Posted 6 years ago

“Confirmed the order by phone. I guess this helps internet security. Good prices. Good kit.”

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Posted 6 years ago

“Jez reached back once the domain forwarding for .APP. went live because i previously asked for it. Thanks a lot for such care!”

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Posted 6 years ago

“Excellent customer service! Always respond quickly & more importantly efficiently to queries or problems - not that there are often problems! Excellent phone service too, very happy.”

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Posted 6 years ago

“Enthusiastic and informative. Followed up as promised with additional details.”

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Posted 6 years ago

“Jez at Yay spent the time to make the set up complete and confirm the costings. He was able to manage the set up of a separate piece of hardware (to enable call from an anologue telephone to mobile via the broadband router) and he operated the PC remotely to achieve what was required which is why Im writing this review and he only hung up when the system was up and running. Totally happy with the set up ( pay as you go is rolling onto the next month) and the surprised at getting exactly what I wanted. This has allowed me to be independent of the landline telephone providers and that's satisfying.”

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Posted 6 years ago

“Support staff brilliant and very patient. Even though it took over an hour and multiple calls they fixed my problem in a few hours. Thanks”

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Posted 6 years ago

“got the trouble seen too ok and happy and Very professional staff member understands my needs”

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Posted 6 years ago

“Great company and easy to talk to”

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Posted 6 years ago

“All the staff are really helpful , the Yay.com prices are sensible too so overall yay.com is value for money. I have had excellent customer service from Meg on many occasions, well done. Meg has a lot of patience !!!”

Helpful Report

Posted 6 years ago

Yay.com is rated 5.0 based on 2,032 reviews