Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just set up our new VoIP phone system via Yay.com, which all seems to be working well. Well, I say I set it up, in fact it was the wonderful Raffi from Yay who did all the setting up for me, connected the new VoIP phones, etc. I did try to set it up myself, but not speaking pure geek I even found the online tutorials confusing: I know that all industries protect themselves by inventing an impenetrable language, but with the internet of things now mainstream in everything, geeks really should start to speak English. That said, with Raffi & Yay on my side, setting up was easy & I can leave the geek language to those who feel safer using it.”

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Posted 3 years ago

“TOP Kundenservice und sehr freundlich, ich bekomme immer schnell Antwort für meine Fragen und wenn ein Probleme gibt es dann wird schnell bearbeitet. Die Qualität des Anrufe ist sehr gut und auch die preise sind in sehr gut, ich bin von A bis zum Z begeistert von yay Firma, also vielen dank für alles”

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Posted 3 years ago

“The staff that work at yay are amazing! They always provide me and my colleagues with the help we require! Meg, Raffi and Miguel always provide me with the best customer service!”

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Posted 3 years ago

“If the rest of my experience with Yay continues like today I will be very happy. Both Raffi and Meg were very helpful getting me started and I haven't even started exploring all the Yay functionality. Good job!”

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Posted 3 years ago

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Posted 3 years ago

“A GREAT team!!!. Thanks a lot for taking the time to listen to my request and providing satisfactory solutions in record time. God really bless you in Jesus name. (Hiswillpropertyservices.com)”

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Posted 3 years ago

“Absolutely brilliant company, with an even better support team! Raffi was very helpful in getting me up any running on my new Yay account.”

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Posted 3 years ago

“A superb team that always has care at the centre of every email and phone call! Superb phone service and speedy replies to sort out issues. Well done to Meg - a superstar in the Yay team.”

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Posted 3 years ago

“Amazing customer service. Raffi was great and talked me though an issue and solved it quickly. Brilliant”

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Posted 3 years ago

“Very easy to set up and use. Customer support is excellent and they are really fast to help you out.”

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Posted 3 years ago

“Really good service, young lady I spoke to on the phone was very helpful!!”

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Posted 3 years ago

“Conner knew what he was talking about and very friendly, wish Virgin was the same.”

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Posted 3 years ago

“Really helpful and efficient guy called Connor”

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Posted 3 years ago

“So I have been using Yay for many years, I'd recommend using them to anyone the out of box experience is quick and easy and if support is required they are always happy to help and sorted anything on my first call. For business (or residential) functionality (depending on Plan) the features are very good and setting up what may seem complicated is made easier with their current intuitive web interface.”

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Posted 3 years ago

“MIGUEL WAS AWESOME!!!”

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Posted 3 years ago

“Effective and satisfying service”

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Posted 3 years ago

“Great set-up service, easy to follow, clear instructions.”

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Posted 3 years ago

“Clear answers to questions on the phone. Easy ordering process. Quick delivery.”

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Posted 3 years ago

“Happy to confirm that we received first class service from the people at Yay.com We had been using an ISDN2e system for several years and were actually pleased with this feature-rich communications solution. However, the main board unfortunately failed last week on the system which left us with the option of either fixing it or replacing the CPU with a newer system. After talking to various sales people, we discovered that BT is planning to phase out ISDN in the next few years so were uncomfortable with the idea of investing in a system which had a limited shelf life. A former Turkish student of ours had recommended Yay.com to us a couple of years ago, and after looking at their website and watching a couple of YouTube videos realised that we could actually have a go at setting it up ourselves. The company pledges to offer assistance throughout the procedure and I have to say that each time we called we were given the right guidance. The free webinar organised by Yay which I attended the day after I joined was also very useful. The phones we ordered from Yay.com arrived pre-configured which made it very easy to connect them to our existing network using PoE adapters. When I did need some help with call routing, I was given the right guidance immediately in a very helpful and non-patronising way. We still have a few phones to add to the system but am confident that we will have a functioning VOIP system in our school by the end of the week. Finally, we are truly impressed by the professionalism of this company and the value-added service they provide. As a small company, we would highly recommend Yay.com to anyone looking to set up a new VOIP phone system.”

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Posted 3 years ago

“Very easy to get setup, tech support was brilliant in helping to configure the system.”

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Posted 3 years ago

Yay.com is rated 5.0 based on 2,032 reviews