Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,032 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent support and very knowledgeable person who took me through the issues with my firewall / modem settings to make the telephone work. Highly recommended.”

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Posted 5 years ago

“Always extremely helpful and knowledgeable, customer service you can rely on.”

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Posted 5 years ago

“Friendly and competent support personnel.”

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Posted 5 years ago

“Excellent customer service: I got a prompt, helpful, thorough and friendly reply to my query.”

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Posted 5 years ago

“Super helpful and friendly team members, always great service and a pleasure speaking with them. Thanks guys:)”

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Posted 5 years ago

“I have been with Yay.com for three years now and have nothing but the highest praise for their prompt service, professionalism and support. I have just upgraded my phone system and the advisor was extremely efficient with this. Also their new phone app has been extremely helpful for me with my business. R H Handyman Services”

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Posted 5 years ago

“World Class customer service, and was setup in no time. What more do you want...”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“We have now been happy YAY.COM customers for nearly a year. Everything about their service is recommendable. Setup went smoothly with plenty of friendly skilled support from Various tech support staff. Since switching to YAY.COM our telecoms costs have halved. The couple of times since then that we've contacted them for support they've sorted the problem quickly and helpfully, including the other day when I phoned to ask for their help with a problem with our phone line provider - so not a YAY.COM problem - and they came through for us quickly and efficiently. Can't fault them!”

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Posted 5 years ago

“Yay are consistently flawless. As a small but expanding ISP, we chose Yay to provide a reliable and feature-rich VoIP service to accompany our fibre-to-the-home broadband service. Yay offers all the flexibility that we needed in terms of product features, ease of use, compatibility with SIP endpoints and convenient API access to control all areas of one's account. Their support team is what really sets them apart from the competition. Any query is dealt with quickly and efficiently and almost always by the first person that you speak to, all of the team are so knowledgeable in all areas and can resolve or advise on any questions themselves without needing to put you on hold or escalate to anyone else. We're confident that Yay will continue to meet our needs as we expand to hundreds and eventually thousands of customers.”

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Posted 5 years ago

“Excellent service, fast response time, sorted out my issue, then I messed with the settings which broke it and they fixed it again. Would use again for sure!”

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Posted 5 years ago

“We've used Yay for several years and couldn't be happier. They provide consistent, relaible VOIP services and their rates are competitive. They also have a really good account dashboard, there it's easy to configure your account, see your call history and MUCH more. But the best is their customer support. Whenever we've had a question (no complaints here!), the UK-based support team has quickly answered it - they really are friendly experts! In an age where complaining seems to be the norm, outstanding customer service should be recognised too. Well done Yay - you're a brilliant team!”

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Posted 5 years ago

“Webchat with Jez - I am new to VoIP so the help I received was invaluable. I have not made my final decision to change but Jez has gone a long way to convince me to switch to VoIP and yay.”

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Posted 5 years ago

“Great services with a great customer service team. Congratulation for your website.”

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Posted 5 years ago

“Great service and super friendly support team who help with any set up issues we may have!”

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Posted 5 years ago

“Absolutely brilliant support. Resolved within 5 minutes”

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Posted 5 years ago

“Great product. Reasonably priced. Fantastic customer service.”

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Posted 5 years ago

“I ahd an issue with being to access my yay.com account through google authenticator. I emailed the team and received a swift response and resolution. Another very happy customer!”

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Posted 5 years ago

“The tech support people are amazingly helpful, they set up my hardware to my newly transferred number in no time, great company to deal with”

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Posted 5 years ago

“Konnor has been so helpful and friendly in sorting out our trial of the phone system and i'm looking forward to getting it fully on board.”

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Posted 5 years ago

Yay.com is rated 5.0 based on 2,032 reviews