Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,031 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service . A real person (Junaid Teladia) sorted my problem out and kept me updated . 100% recommended !”

Helpful Report

Posted 2 weeks ago

“Excellent service from Junaid Teladia. Thank you.”

Helpful Report

Posted 1 month ago

“Matt was excellent and very helpful”

Helpful Report

Posted 2 months ago

“Quick and helpful customer support team - I've talked to all of them at various times and they are friendly, understanding and helpful - even at 10pm!!1”

Helpful Report

Posted 2 months ago

“Helpful and fast support, through to resolution (thanks Charlie).”

Helpful Report

Posted 2 months ago

“Excellent customer service”

Helpful Report

Posted 2 months ago

“Decided to move to VOIP and Yay was recommended. Despite being a techie myself, the terminology was confusing. So many acronyms. I emailed the Help@ and received quick and concise advice. I then had further difficulties getting the final connection made and a phone call to Yay resulted in terrific active assistance which solved the issue. Thank you to Dom and Penny.”

Helpful Report

Posted 2 months ago

“With some apprehension, I decided to move my landline phone to VOIP. My Fibre provider recommended yay.com. I checked out their website and found that they offered a 14-day free trial which I took up. I found the connection and voice quality to be fine. I then raised a support ticket to get the details for configuring my router to handle the telephone connection. I received a very quick reply (from Dom) who not only gave me the details to configure my router (and pointed out that this information is available in the Dashboard) but then went on to advise other things to consider and configure to make the smooth transition of my land line number. An excellent level of support which is unusual to find from most organisation. I wholeheartedly recommend yay.com”

Helpful Report

Posted 3 months ago

Thank you for recommending us! It's great to hear that we were able to get your router successfully configured. The team love to help, so please don't hesitate if there's anything else we can assist with. Thanks so much for taking the time to leave a review and have a Yay day!

Posted 3 months ago

“Got a email set up problem and contacted the customer service for suggestion. It was quick respond and Rhianna provided a helpful and detail solution for the issue! Thank you and happy with the support”

Helpful Report

Posted 3 months ago

Glad to hear that you were able to get everything resolved and thanks for taking the time to leave us a review.

Posted 3 months ago

“Fab service today from Connor at yay.com. We have used yay.com for 5 years and the service has always been fab. Today was no exception.”

Helpful Report

Posted 5 months ago

Great to hear that you've been using the service with so much success for so many years. Thanks for taking the time to leave us a review Neil.

Posted 3 months ago

“Quick response. Rapid, successful intervention. Happy customer! Thank you, Dom.”

Helpful Report

Posted 5 months ago

Thanks for leaving us a review. We're really happy to hear that everything was resolved so quickly for you.

Posted 3 months ago

“Junaid The client service I received in going through the set up of the yay dashboard was exceptional. Communication with Junaid was Clear , concise and he had a client service mindset where he was happy to cover all questions and ensured we were comfortable before we finish the set up call. Great experience”

Helpful Report

Posted 5 months ago

Great to hear that you're all set up and enjoyed your Dashboard walkthrough. Thanks so much for leaving us a review!

Posted 3 months ago

“Yay.com have been fantastic through our entire experience with them, and my latest support from Junaid has been no exception. They take the time to understand our queries and what we are trying to get out of our system, and support us throughout the entire process - staying on the phone until they are certain everything is working as it should be. Would highly recommend.”

Helpful Report

Posted 5 months ago

Thanks for recommending us Rob! It's fantastic to hear that you've had such a good experience dealing with the team and it's great to hear that your phone system is all set up to work the way you need it to. Thanks for leaving us a review, and have a great day.

Posted 5 months ago

“While Yay's platform can be a bit complicated to use and pricing is a little on the expensive side, their service is excellent and always seems to work. Clear calls and the customer support is 'top-notch' with speedy responses.”

Helpful Report

Posted 5 months ago

It's great to hear that you've been enjoying the enhanced call clarity of our business phone system, Darren! Thanks so much for taking the time to leave us a review and have a great day.

Posted 5 months ago

“Fantastic customer service and support!”

Helpful Report

Posted 6 months ago

Great to hear you've had such a positive experience with us Matt. Thanks so much for leaving a review.

Posted 6 months ago

“Just had the pleasure of working with Junaid to get our phone system back up and running. He was patient, informative and very kind as technology is not my thing and he talked me through everything. All up and running now.”

Helpful Report

Posted 6 months ago

Thanks so much for taking the time to leave us a review Cheryl. It's great to hear that your phone system is up and running! The team are always here to help, whether you're a technical wizard or simply new to VoIP. We're only a call away if you ever need any assistance!

Posted 6 months ago

“The app is really easy to use and the support is incredibly responsible and friendly - thanks!”

Helpful Report

Posted 6 months ago

Great to hear that you're enjoying using our business softphone app. We're sure you'll find it useful to be able to take your business line with you anywhere that you go. Thanks for the positive feedback and if there's anything that we can help with, please don't hesitate to get in touch!

Posted 6 months ago

“Sophia worked very hard to try to port our old landline number to Yay. Very friendly and supportive all the way.”

Helpful Report

Posted 7 months ago

Thanks for taking the time to leave us a review. We understand how important it is to retain the phone numbers that your customers are familiar with, so we're really glad to hear that you've successfully ported your number over to us. The team are always happy to help, so don't hesitate to get in touch if there's anything else we can assist with! Have a great day!

Posted 7 months ago

“A+ service from the team at Yay. All of the staff are helpful, and they really know there stuff here, each and every staff member. So glad we have moved all of our services to them, should of done so years ago!”

Helpful Report

Posted 7 months ago

Thanks for such a positive review Paul. We're really happy to have you onboard and it's great to hear that you're enjoying our services. We're only a call away if you need anything!

Posted 7 months ago

“Amazing, first class service. The customer service team are simply out of this world and can't do enough for you. I highly recommend Yay and can honestly say their support team are The Best I have ever come across.”

Helpful Report

Posted 7 months ago

Thanks for giving us a recommendation Amanda, we really appreciate it! The team love to help out and always aim for a 5 star service for all our customers. We're only ever a call away if you ever need any further assistance.

Posted 7 months ago

Yay.com is rated 5.0 based on 2,031 reviews