Xinix Reviews

Name: Xinix
Rating: 4.92

4.9 Rating 645 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I deal with a gentleman called Uzair at Xinix, his service its outstanding. Always available to deal with my queries. Great customer service always. Thank you Uzair!”

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Posted 7 months ago

“Very helpful got all the support Uzair was amazing will recommend”

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Posted 7 months ago

“It was pleasure talking to tech support guy, Ali, who was very helpful to resolve my enquiry. Keep it up.”

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Posted 7 months ago

“My decision to migrate from Sky broadband, TV and Telephones to the modern world of fibre optics, TV streaming and VOIP has been nearly a 4-month nightmare. Being a review of Xinix, I will not dwell on the problems with getting a fibre optic cable installed but needless to say, I had to cut a channel into my resin drive myself and drill all the necessary holes through garage walls, ceilings and attics to get the internal fibre cable to my router - not bad for retired (84)! The last stage, connecting to VOIP, was also not easy. My first provider wanted to charge extra for trying to connect my Gigaset hub combining 3 Dect phones to my router; and also extra for providing an ATA (analog adapter) to connect the copper-wire telephone dialler from my home security system to the router. What a change of attitude when I decided to change providers and found Xinix. Alishba, Maryam and a Porting team expert were all brilliant and within days had got me connected, allbeit with a temporay number whilst the porting team worked on getting my original number transferred. In fact this proved a not easy task as I was later informed that the port had failed and Maryam found me another number close to mine. However, unhappy with losing our old number for all the obvious reasons, I pursued my first VOIP provider to see what I could find out and was fortunately able to discover that the number had apparently been returned to Sky via BT. Xinix valliantly started porting again and finally, retrieved my original number! So hopefully, all is now well and we are enjoying high phone clarity. Yet to be tried is the ability to call friends via our home phone and the internet whilst away travelling. Maryam constantly updated me with progress and advice throughout the whole process.”

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Posted 7 months ago

“Mohsin was very polite and extremely patient in guiding me through the process, showed extreme courtesy and understanding.”

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Posted 7 months ago

“The gentleman i spoke to i think his name was Ali, from Xinix support was brilliant he helped me get our analogue phones working with our broadband, i didn`t have a clue but he got straight down to the job and configured the settings, now we have both the office and house phones working although i will have to renew the house phone cable to connect properly. 10 out of 10 thank you”

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Posted 7 months ago

“Maryam and Ali were extremely professional, helpful, and took their time to deal with my query in order to resolve. They were very polite and I would highly recommend them.”

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Posted 7 months ago

“Ali was very patient and helpful with how I can divert my calls to another number. Great support, thank you.”

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Posted 7 months ago

“The Xinix website was easy to use and ordering was painless. The box was delivered promptly. I was away when my number ported but Xinix set up forwarding very quickly. I installed it over the Easter weekend. Didn't read the manual and screwed up. Left the old copper landline connected to the system. That made for some wierd symptoms. Though I sorted the problem myself Xinix were very helpful.”

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Posted 7 months ago

“Since the very first interaction they have been most helpful. Hardware arrived today and after letting the software update tried it out. Had a slight glitch which after contacting them was rectified very quickly. Definitely would recommend. I'm a happy bunny. J Moore”

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Posted 7 months ago

“Uzair brilliant as ever - thank you!”

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Posted 7 months ago

“Ali assisted and pin pointed what the issue is and was able to resolve it.”

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Posted 7 months ago

“Everything from beginning to end was perfect,customer service is great pleasant staff keep you up to date with every step I would recommend Xinix to anyone”

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Posted 7 months ago

“Tech Support is great - quick to respond and has answers for all problems so far”

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Posted 7 months ago

“Sorted out my issue with old cordless phone dropping connection. ALL SORTED thanks Mousin”

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Posted 7 months ago

“Mr. Uzair was professional and so helpful, offering to assist me with issues even on his day off. Amazing service!!”

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Posted 7 months ago

“Maryam helped me sort out all my problems with setting my adapter time and also my international calls, I found Maryam to be extremely professional in her approach to her job. I personally recommend Maryam and Xinix as a company and I will recommend the company to my family and friends.”

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Posted 8 months ago

“Uzair contacted me and talked me through what to do as my phone was showing offline. He was very patient and clear with his instructions and how to check if this happens again.”

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Posted 8 months ago

“Mr. uzair , helped me understand the process and was kind enough to explain everything patiently. The process was really smooth and quick .”

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Posted 8 months ago

“Uzair helped me get set up on Nifed to prepare for my first day in my new job, he was very quick, efficient and friendly!”

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Posted 8 months ago

Xinix is rated 4.9 based on 645 reviews